I hired Rustic Ridge to do my landscaping for my home. I had just first in the backyard. The yard needed leveling; concrete edges; trees and shrubs. It also needed an irrigation system installed for watering. He was provided with the builder's architectural design as were my fencers.
After I went with him to the nursery to choose trees, plants and trees his crew proceeded with the plan. The plan consisted of him showing me where trees, shrubs and plants would be planted. I signed this contract.
The leveling: fair. There are 3 fairly deep holes beneath the turf. I tripped and fell in one.
The arrangement of the shrubs: Poor. As I am/was not familiar with the growth rate and size of the bushes, I did not know how these shrubs would grow in relation to their placement. One shrub that grows quickly and wildly was placed in front of my dining room window. Another of the same bush types was placed in front of a cluster of 3 bushes, literally hiding the other 2 and the boulder decoratively placed behind it.
I had to hire someone else to dig out the bush hiding my dining room window and to move the boulder.
The plants: they are nice and doing well.
The trees: one died and I realized this into the second year. Again, not being in the industry I was unaware how the trees should appear and it wasn't until the second spring when I saw withering of branches that I realized the tree was dead. Brian gave me the run around about soil types & health and did come over and dig up some soil to send 'in' for testing to see if the soil was cause of the death of tree. Brian never got back to me. When I finally called him he said he never saw the report come across his desk. He was going to look for it and get back to me. Nada; this never happened.
I finally called again and it was a confrontational call. I believe he owes me a tree and the planting thereof. He would only do the work of planting a tree after I purchased one. I have not heard from his since.
The irrigation system: it was placed. Supposedly was checked by the company but one of the sections by the fence gate flooded near the post with each watering. A couple of new sprinkler heads are next to the front yard ones previously placed by builders.
Brian did hire a good subcontractor for the concrete.
I would not hire this company. He does not stand behind his somewhat poor to low - average work. read more