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    Rustic Pines Bookkeeping

    5.0 (1 review)
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    11 months ago

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    Melissa E.

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    Ask the Community - Rustic Pines Bookkeeping

    P1FCU

    P1FCU

    2.3
    (3 reviews)

    I have been with this bank for about a year now and I am going to a different bank. There were lots…read moreof overdraft fees/insufficient funds when I had a positive balance in my account. I will call and report the fees and they never help with the fees. They blame me and say that Negative balance would not transaction was being taken out. I show them my phone and I show them the online app on my computer and what I look at. They treat me as if I'm dumb because they say I don't know the difference between available balance and pending. I've been banking for 20+ years and I've never ever had this happened to me. Just like any normal person when you look at your app, you look to see what you have available to spend. They're charging me to spend my own money. This has happened to me too since January. I will deposit $300 spend nine dollars at the store, spend another hundred at the gas station and all of a sudden I'll have three overdraft fees. I have over 1500 overdraft fees due to the east transactions when I have positive balance. When I call and complain, they blame me and say that there must've been a negative balance when I clearly show them my phone and there is not a negative balance. This has happened every month since January. Be careful!!

    Everyone here is so friendly and the place is well managed. I have been very happy with the…read moreservice at this branch, and as a result I am in the process of closing my accounts at a large corporate bank where I have been a customer for 30 years. I am thrilled that I can do business closer to home, with a business that actually seems to care about me as a customer.

    Rustic Pines Bookkeeping - bookkeepers - Updated August 2026

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