Halley did a wonderful job on my hair, she is very knowledgeable ,I am for sure going back to see…read moreher again

Run away from this salon! I had the worst experience from a female stylist! Halley. So…read moreunprofessional! She couldn't listen, paid no attention to what I was asking for. Had her small child with her and dog. Child kept asking when I was leaving. Her booth area absolutely dirty. She was on the phone ignoring her client in the chair. I could not wait to get out of there! Please please don't make the mistake I did. I am now paying a good stylist to correct her cut and only bleach job.

Grace is the BEST stylist in town!! It's super easy to book with her, a pleasure to talk with, and…read morereally knows her hair(and nails, and tanning .) My whole family goes to her. She did a make-over on my son-in-law, I didn't recognize him!! !!!! Go see Grace, you won't regret it!

Just walked into a salon practicing NO obvious precautions for Covid . Grace told me she can't wear…read morea mask . Alrighty then . Thanks for wasting my time . Maybe you ought to use the phone number and the email address I provided you when I made my online appointment to communicate that your business is NOT FOLLOWING THE SAFTEY PROTOCOLS MANDATED BY THE STATE ? The Gallatin Country Health Department wanted me to report the business . I have chosen not to . But I do suggest that you inform potential clients that you are not following the protocols by either posting it on your appointment page or communicating directly . Have an amazing day

I saw Christine, and had such a poor hair cut that I had to schedule another cut to fix what she…read moredid. I came in just for a trim, and she came in after our appointment time started- the building was closed and dark, and I was turning to leave when she rushed up and asked if I was here for a hair cut. The entire time she did my hair, I was turned away from the mirror so I couldn't see what she was doing, and she talked crudely of flings with multiple men she'd had. She curled my hair (while I was still turned away from the mirror) so I couldn't see how blunt and uneven my ends were until I washed my hair the next day. My hair looks like it was cut in the dark it is so uneven and choppy.

Patty does a great job on my hair! Easy in; easy out! Very…read morepleased-- it helps so much if you can take a picture of your most recent, favorite cut for her to work from!

Just got my hair partially highlighted and trimmed by Janet. She did a wonderful job! She took the…read moretime to really talk to me about my hair and the colors and then even made some recommendations on how to take care of my hair in the dryer Montana environment. It was a great experience and I highly recommend her!

The most inhospitable service ever. I walked in before closing time with open chairs and people…read morestanding around and was told to leave because they were "booked out". Don't plan to ever go back

The manager cut my hair. I specifically said three times do not cut the front of my hair leave the…read morelength and straighten up the shelf on the side very simple haircut. cut my front short and she took out the shelf and blended did you do that and she just kept misunderstood you. I said and I raised my voice that I told you three times how can you not understand? it's a very simple men's haircut. I will never come back here. They don't listen. They just do their own program to make a quick buck.

I am giving the store a rating of one star for my most recent experience there. I have been to the…read morestore twice for salon services, but I have been getting my hair done regularly at Ulta in a different state for years. I recently moved to the area, so thought carefully I would continue getting my hair done at Ulta. I went in for a partial highlight after having a full highlight done around eight weeks prior with a different stylist there. I booked with the first available stylist because I had an event coming up out of state. I figured partial highlights isn't something that should really be a challenge for a stylist lol. Boy, was I wrong. There were a lot of red flags when I sat down in the chair as hard talking to the Stylist, but I tried to give her the benefit of the doubt. She said she's been doing hair often and on for like 20 years, which was the first red flag. She said she only works weekends, which is another red flag and said she's pursuing a degree in another field another red flag. When I had arrived, I told her I wanted to be as blonde as possible. When she was mixing the bleach and developer I heard another stylist talking to her about being surprised my stylist she was using a certain brand of product, which I assume was the bleach. The other Stylist said something along the lines of her being surprised because they usually only use that type as a last resort when they're out of the main type. She was very sweet, but she really didn't do a good job. She asked me if they ever put me under the hairdryer and I said no. She then put me under the hair dryer. I didn't feel like the bleach was on my hair long enough. I requested my stylist use the toner in the notes from my previous visits. When she was washing my hair in the bowl, I didn't know what she was doing. I had to ask if she was using the Ola Plex. She also was like scrubbing on strands of my hair. I felt like I was sitting at the bowl for 30 minutes and she was rubbing the top of my hair strands constantly. It was very irritating and causing me a little bit of pain honestly. I kind of wondered if she was freaking out while I was at the bowl and trying to add more bleach and maybe that's why I spent so much time there. I don't really know what was going on though. Usually I'm left at the bowl while the toner is on and also after the OA Plex is applied, but she had her hands on my scalp constantly. After she use the blow dryer on my hair and I got to look at it. I was just kind of observing it in the mirror and didn't say anything right away. I noticed it looked brassy in spots and I didn't noticed and knew BLONDE really. My roots mostly looked untouched. I didn't say anything but she spoke up and said something like, "oh it looks kind of yellow or brassy in here because of the light." Idon't remember if she said, yellow or brassy necessarily, but I didn't think it was a good sign she mentioned it before I did. Another Stylist interjected and said "oh your hair looks good." This was the same Stylist that did my hair the first time and the only reason it looked decent is because it had only been maybe eight weeks since SHE had done it lol. If you look at the pictures, you can see there's like splotchy areas, and it doesn't even look like my roots were touched. Some areas are brassy or kind of orange looking. These photos were taken nine days after I left the salon. I trusted them and hoped that maybe it really was the lighting. I was in denial. I wasn't rude and left a tip. I washed it a couple times in next week and it still didn't improve. I was busy traveling and then called Ulta I believe on day 11 or 12 after my appointment and spoke with a manager. I requested a partial refund because the results were poor and I've been a customer with Ulta for years. It's disappointing to spend so much money for a service and get poor results. The manager said she'd have to discuss with the GM and call me back. The manager did call me back later in the day, and said that the GM denied my request for any type of refund because I didn't call within seven days. I asked her how I was supposed to know there was a timeframe that I should call in. I really don't see how that's my fault that I wasn't informed that there is a policy for when I should call and request a refund or report I am unhappy with services. I think that's very unfair. She said the stylist has only been there about a month, so I guess that makes it OK for the service quality and lack of info. She offered me a discounted toning service, but I'm not interested at this time. Overall, I think the customer service is very poor and I think everyone should know that they have the seven day policy because I was never informed. So please, if you're unhappy with your service there, call them up within seven days.

I've been getting my hair highlighted at this Ulta location for the past five years. My visits to…read morethis salon have always been a good experience but the best experience is when I discovered Beth! She's not only a true expert when it comes to hair but she's also super sweet and fun to talk with. She truly makes my day when I go to get my hair done. She listens, she understands, and she knows about hair! Thank you for being so incredible, Beth!