Bad service and denial of wrongdoing. Brake noise coming from the rear on my 2016 Toyota Tundra…read more They said I need new front brakes. Bob's replaced front pads = $$. Noise still there. Two weeks later they said I need new back brakes and rotors = $$$. After one week, the truck started to vibrate upon braking. They said I heated up the discs going down a hill and now the discs are warped and needed replacement and It's all my fault?? Hmm, hadn't been driving on steep hills. I took it to another shop and they said yes, the discs are warped but it was from the inferior replacement parts Bob's Conoco installed on my Tundra. I'll spend my money elsewhere.

Always tries hard to fit me in and have my car back. Only place in town I'd go! Friendly and prompt…read morealong with honest.

Good service. Front desk had great customer service! Got me straight away. They checked everything…read moreand gave me a good report of all items checked afterwards.

Thank you for your awesome hospitality! Stopped in not even sure they were open, but yes, they…read morewere. The low tire pressure lights came on in my car after the winter's first chill. I asked for help, the guy came out with his gauges and filled them to the exact factory settings. NO CHARGE! Thanks again, for helping some tourists who just needed a little help. You guys ROCK!

Flew Into Steamboat Springs on Friday morning, FROM Sun City West, AZ. Called Big O in Craig, CO…read more30 minutes away, and at 2:30 PM got 4 all season tires purchased, mounted, balanced by 4:00 PM. DROVE THROUGH ROUGH WINTER CONDITIONS TO ARIZONA without any issues. Better price and than Canon City Big O. Fast, fair, efficient. I'll forever buy my truck tires from BIG O.

As Lisa H and I were traveling through Steamboat Springs, my poor car got a flat tire! We hobbled…read moreour way to the nearest gas station, aired the tire up, and asked where the nearest repair shop was. The attendant pointed us to Big O. And when you've got a flat a couple hundred miles away from home, you just want it fixed! So to Big O we went! The gentleman at the reception desk was very nice when we arrived and took my car straight away to be looked at. I was frantically adding in my head how much two new tires were going to cost me. C'est la vie, right? About 15 minutes after the little car was taken in, the reception desk associate came back to tell me that there was a screw in the tire, they had removed it, repaired the hole, and we would be ready to go. "How much?" "No charge." "Really?!?" "Yep, have a great trip, ladies." Thank you so much, Big O! I will be coming to your Denver locations in the future.

Outstanding service from Chuck's automotive. Two towing issues over the last year. Very…read moreprofessional and competent.

My partner and I got stuck up at Strawberry hot springs and Chuck literally saved our lives…read more He towed us out of the snow on one of the most treacherous roads I've ever been on and he stopped along the way down to help other drivers that were stuck. He had an amazing attitude and was truly so kind. If you're reading this Chuck thank you again!!!

Just take a mouthful of Attitude from the reception dude and the Sky High prices don't seem to…read morematter as much. What a Jerk! I'll take my business elsewhere. Answer No, when He asks if you did your wheel alignment at home with a tape measure. Wow!!

wish i could give them zero stars, dishonest staff and management, ridiculous estimates, and awful…read morecustomer service. don't waste your time, just go to 1-off. ridiculous way to conduct business! also this respone is complete bull. first call i told your service manager juan as well as the initial appointment call that i made that i only wanted the mount and balance my new tires if they could perform an alignment. after having the truck in the shop all day they call me to tell me the tires are mounted and balanced but cannot perform alignment due to parts needing to be replaced. i understand that everyone has bills to pay, but again respectfully, if you are estimating 20-25 hours on a job that shouldn't take more than 6-8 hours tops in a homeowner's garage then you are clearly trying/ and i'm sure succeeding at completely ripping people off. let several voicemails to try to speak to you directly regarding this and no response, which tells me that you do not care! most of the people in this town probably dont even look at the bills, they just pay them cause it doesnt matter. working class folks that make this town run cannot afford to be ripped off this badly. sincerely and respectfully, michael greene

Literally called Mikes shop TOO early in AM and couldn't believe he picked up Xmas week. Had driven…read moremy wife's Jeep to Airport to get my grandson and noticed some shake. When I got out I checked tires and front right was cupping and very worn due to us not rotating tires consistently. My bad...My whole family grandkids visiting us and I was feeling sick about taking the chance with bad tires up front. I went to his shop to get his expert opinion and he said he was slammed with jobs. I think he saw how desperate I was he said he'd slip me in and rotated and balanced my wheels in 20 minutes! Said tires were in need of replacing soon but would suffice till after holidays! He saved the day and I'll be able to sleep knowing we are safer. Jeep ran smooth and true. It's the little things that make Great Service. We are truly grateful.

Called Mike at 415 on a Thursday about an oil leak and he got me in immediately ..& fixed the issue…read morein record time ! Funny , knowledgeable and lightning fast ! I will be returning to him for my vehicle needs. Thank you Mike !

Nick and Shana are great !! Nick up graded my alternator on my Ford E350 Chinook RV…read more Great price and great service. Nick knows his stuff. Thanks Guys :)

Dependable, friendly and good price. Nick won't try to up sell you into unnecessary repairs. Very…read morehonest family-run business. I trust Nick with our beloved Jeep, and very convenient location. And it's walking distance to two breweries and pizza place where you can wait!

Jake was quick and very helpful at replacing my windshield wipers! It was a bonus that his son was…read morethere to chat with. Thanks guys!!

Jeremy is awesome! As is anyone else that has helped me over the years. Nice work! They make it…read moreeasy for quick repairs to my vehicle.

We needed to have satellite radio installed. These guys did it quickly and made it look very…read moreprofessional.

These guys were fantastic! While traveling across the country for six months I hit a terrible storm…read morein Yellowstone and my rhino awning was thrashed. After speaking with the operator and the manager I was able to order the parts and they were able to squeeze me in last minute. They delivered fantastic service and delivered quickly. They did a fantastic job and they were a pleasure to deal with. I highly recommend this business!

I found a truck I was interested in at Steamboat Motors. Being 3 hours away, I started with a…read morephone call and was lucky enough to get Alexa Cano on the phone. I told her what I needed to help me make a decision on driving 3 hours to see the vehicle. She had her mechanics put the vehicle up on the lift and took all the pictures I asked for. Within 10 minutes I knew it would be worth the drive. I booked an appointment with Alexa for the following Monday. She communicated with me the entire time letting me know everything was ready for my arrival. When I arrived, she had the truck out front and ready for a test drive, then helped me go through the carfax and check everything out. Once we landed on an acceptable price she introduced me to Josh, her manager. He was as nice as Alexa and again made the process easy. I am now the proud owner of a new to me Ford Truck! Thank you Alexa for your professionalism and attention to detail. If I am in the market again you will be my first call!

called & set appointment for tailgate camera Recall repair. Recall notice was dated 09/2025. Notice…read moresaid parts not yet available. Appointment was 01/21/2026. Specifically asked if they had the parts. Was told they had to evaluate. Dropped truck off. Got a call from service later in the day saying my truck was ready. Got there to pick up my truck. Service tech could not find the paper work. Then tells me they didn't have the parts. 30/40 minute drive each way to the dealership, driving 2 vehicles each time!