If I could, I'd give them 4.5 stars!
My appointment was for 1:15, and I arrived a little early (around 12:50) and was given a coffee, but my appointment started 40 minutes late, and with a different stylist than I'd booked which was a bit disappointing (but Erin was great and did a fab job.)
I wanted a hair cut and some silvery blonde highlights put in, and as my hair is naturally dark she warned me she might not be able to get it as silvery as I wanted but would definitely try to get it as light as possible, and put finer highlights in the roots so that it would grow out nicely.
She gave me a rough trim and began putting the foils in my hair - which is a lot thicker than it looks so took longer than expected but took even longer as there was not a receptionist on hand and Erin kept needing to answer the phone and speak to people coming in from the street (not even booked clients), which I wouldn't have minded at all on the odd occasion but eventually meant she was abandoning me for a few minutes or so at a time every 5 minutes. They were quite understaffed but Erin explained the receptionist was off as it was half term, and was very apologetic eventually offering me an extra 10% off my haircut to apologise.
All the staff were really friendly, and Erin did a really thorough and careful job on my hair, putting in appropriate toner and asking me what tone I'd prefer (a more lilac finish or more blonde- I went for lilac, as the toner fades after a while). The colour took to my hair and lifted surprisingly well, and the finish looks really professional, hasn't damaged my hair too much and looks vastly different to my previous mousy locks so I'm very happy. The cut was done well and to the style I wanted after we'd finished the colour.
I paid £104 for the cut and colour (colour was 50% off, and cut was 10% off as mentioned earlier), which was worth the money- only thing was the toner cost an extra £14 which I was not made aware of on the phone, I was told it would only cost around £90 altogether, which was a bit disappointing and irritating as I'm a student and need to be told in advance how much I'll be paying. I did tell Erin this and she apologised and said I should have been told this in advance on the phone- but this needs to be put into practice and is the reason I can't give them the full 5 stars (alongside the slightly distracted service)- but hair wise they did a really solid professional job and I would definitely recommend them and their friendly service. Erin made it very clear that if I was in any way unhappy I could go back and she could sort it for me- which is always really reassuring to know! read more