I wanted to say I was very pleased with the my complaint was handled by customer service. They did…read moreeverything they promised and in a timely manner. Good customer service.

I've been a Republic Services customer for at least 15 years, and unfortunately, my recent…read moreexperience with their billing department has been incredibly frustrating. The issues started when I was enrolled in AutoPay. A representative entered the wrong expiration date for my payment method, so every month my account would show the payment as "confirmed," when in reality it was being declined. I eventually figured out the problem with the help of one very helpful representative and got it corrected. Despite resolving the issue, just three days later Republic came and removed my garbage cans. To get them back, I had to pay a $100 service fee plus another month's payment. In one week alone, I paid over $300 just to restore my service. Then, only three weeks later, they attempted to charge me another $78--even though I have a $191 credit on my account. None of it makes sense. When I called customer service, the representative was dismissive, talked over me, and treated me like I was someone who simply refused to pay my bill. She refused to transfer me to a supervisor, claiming she didn't have one. The only time she became eager to help was when I mentioned canceling my service, immediately offering to transfer me to the cancellation department. Ironically, I can't even cancel right now because, thanks to all of the billing errors and credits, I'm paid through January. Over the years, my bill has fluctuated dramatically. At one point I was paying $141 while my dad, who lives just down the street and receives the same service, was paying only $73. After I questioned it, they adjusted my rate, but it has slowly been creeping back up again. The most disappointing part is that the billing problems have consistently been on Republic's end, yet I have been the one dealing with the consequences, extra fees, wasted time, and poor customer service. The only positive experience I had was with the representative who helped identify the AutoPay issue. Everyone else has made me feel like a problem instead of a loyal customer. After 15 years of being a paying customer, I expected much better treatment.