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    Ruff Kuts by Kristin

    5.0 (7 reviews)
    Closed 7:30 am - 3:00 pm

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    Caprica, Hayden and Zoey approved!
    Jennifer L.

    So I'm very very picky as to where my pups can go for grooming. Since I moved to DeLand in 2018 I had used a few other groomers. One wanted me to make separate appointments for each when I had two dogs. Another used crate dryers and I am not a fan of those. I saw Ruff Kuts and made my first appointment in January. Kristin did such a wonderful job with both pups and when we added our newest addition she was willing to allow me to bring all three for one appointment. She also was able to get them dry and shiny and smelling wonderful which no other groomer had been able to make them feel that relaxed to be dried. Our newest rescue had never been groomed (as far as we know) but Kristen worked her magic and she looks beautiful. Kristen's mom is so friendly and Buba the shop dog is always "flirting" with my girls and is so friendly. The prices are excellent and I am happy that I have found the only groomer I will use!

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    Gurrs & Purrs - Happy 4th of July!!.png

    Gurrs & Purrs

    (27 reviews)

    We popped in here today. I was looking to see if they had…read moreany dresses for my Yorkie. But they mostly just have collars and vest for walking. But they have every coller and leash You can imagine. They also have a great variety high quality dog food and cat food. I also have dog bones grooming items and just about everything you need for your puppy dog. Today we got the dog cookies. Darlene got two squirrels for her dogs and I got a dog cookie biscuit. As I was leaving I noticed they have the games where you hide the food and then your dog has to work to get it. I think I'll come back another day and see what kind of games they have. Very nice puppy dog shop.!

    9:00 a.m. My 2nd time bringing my Maltese to Gurrs & Purrs. The 1st time I had no issues. This time…read morewas getting his after winter groom. When I made the appintment I told the lady that he was dirty, long wiry hair and some matts. I said I would pay extra for the matts. Took him in this morning. I smiled and said,"Good morning." No one said hello. The lady to the left of the counter recoiled and made a face at Ohbee. The other joined into fussing at me for not getting him in for a brush and blow dry before grooming. I told them I had an 11:00 hair appointment but would get him after. They said,"Oh, he'll be ready before that." I live in DeLeon Springs and could not have picked him up and got to my appointment. About 10:15 they called. I asked if I could pick him up after my hair appointmrnt. They said,"No, come get him now." There are more groomers in Deland than to have to deal with their discourtesy. I paid his fee and told them that we wouldn't be back. And we won't. Maybe you have enough customers that you think you can treat people anyway. You can't and with me, you won't.

    Whiskers Pet Grooming

    Whiskers Pet Grooming

    (4 reviews)

    Whisker is the best groomer in town, I've been bringing my last two dogs here for years and I've…read morehad no issues whatsoever with them they do an awesome job every time and there prices are great I would recommend this place to everyone who has a dog that's looking for a long term groomer, Cheryl is very friendly and so good with the dogs thx so much for treating my dogs so good

    NEVER AGAIN. We came to Whiskers Grooming twice before for simple trimming around the paws and…read morefanny, and we were happy with the result. This time he had some matting on the ears. Normally we would have had him groomed sooner but due to the Covid outbreak we waited longer, and some of the matting on the ears got bad. Outside of that I ordered him to get the same trimming as before, and not be cut or shaved. Even by the American Kennel Club, Cavalier King Charles Spaniels should not be cut/shaved! What this woman did is unforgivable and downright despicable. When I came to pick up our dog he no longer looked like a Cavalier, but more like a Pug. His hair was cut extremely short when there was no need to do so! They shaved parts of his legs down to the skin. On parts of the head they shaved his hair so far down that you can see scalp. In some parts it appears that so much force was used in pushing down the clippers that our dog has some abrasions. Also, it appears that his nails were cut too short on some, and a little bleeding occurred but stopped. They even cut away his beautiful flowing tail hair that are symbols of Cavaliers. I asked this woman (apparently the owner Cheryl by doing a little research) why she DID NOT CALL ME FIRST BEFORE DOING SOMETHING I DIDN'T ORDER!!!! Her excuse was to cite how many Cavaliers she has cut before. THAT'S NOT A REASON!!! We can see the broad strokes in his fur, that come from harsh use of clippers. I am no oversensitive person that takes things out of a normal context, but one, knowingly cutting back a dog like this, two, when there is no need, three, you weren't ordered to do so, and four, when you shouldn't because experts say you shouldn't do so, is in my book is REPREHENSIBLE!!! By cutting him back like this our dog's fur can now grow back even thicker and that is not good for the animal. These special dogs need their fur and cutting it back like this is detrimental to the animal. It is obvious to me; she does not care. During the discussion about this disgraceful job she did cutting our dog, she proceeded to bring up a topic that had no bearing on the issue at hand. The sign of the arrogant person's tactic to turn the discussion around to allay and redirect one's own guilt. She tried to dictate to me regarding the neutering of our pet. I totally concur with spaying and neutering pets on most terms, but we have not done so for reasons that are of no concern to anyone else, especially this haughty woman. I would not trust this company with your pet! If she is a professional and judging by the job she did and her behavior, then she needs to retire! You cannot trust a company when its own owner does not comply with a customer's wishes, and or use simple basic standards in customer service. If the owner acts this way, then tell me how can you trust the employees she hires? They will be carbon copies of her. If she had simply called me in advance, and stated that she was going to do this, then I would have said NO!!! This was so unnecessary! No apologies, just excuses. Now in retrospect and looking more deeply in some of the online reviews, I can see others had the same issues as we did. Most of the positive reviews that were posted before mine, are simple one-line statements with little detail, which make me wonder how many are truly valid. You cannot trust people like this, especially when arrogance blinds them so much, that they cannot to do simple things properly, and then own up to them. Once again, if she had simply called me in advance, and stated that she was going to do this, then I would have said NO!!! Instead of showing any humility she started acting arrogantly and brashly. You cannot forgive this kind of behavior or action. There is no way to make up for them. STAY AWAY, YOU WON'T REGRET IT AND NEITHER WILL YOUR DOG!!!

    Ruff Kuts by Kristin - groomer - Updated May 2026

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