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    Chelstars Bed & Biscuit Pet Lodge

    Chelstars Bed & Biscuit Pet Lodge

    (12 reviews)

    New owner (Emi-Jo Barkley) is a liar! I was happy with Chelstars for the past four years with the…read moreformer owner. Toward the end of March, 2026, we were planning on going on vacation. I made a reservation over Christmas and confirmed the reservation with the new owner (via email) in early March. Since I noticed a few of my dog's shots were not up to date, I made a veterinary appointment two days prior to my dog's boarding with Chelstars and got his shots up to date. When my wife arrived at Chelstars, three hours before our plane was to leave, the dog was denied entry since the shots happened less than two weeks ago. My wife was told that this rule was posted on the website (a picture of the website is attached). We were successful in having to find an alternative placement in less than an hour. Since I have had a four year relationship with the facility, I called the owner about future boarding. This is when Emi Jo mentioned my wife was swearing at the employees. While my wife was probably frustrated, she does not swear (and almost never loses her temper). My wife also vehemently denies it. I would bet my life on the words of my wife. Granted, I may have sworn and lost my temper, but... I was not there. We will not be returning! I will pay extra money to work with a facility that knows how to tell the truth about a website and doesn't make up fairy tales.

    Both of my Golden's go to Chelstars when we are on vacation that the pups can't come on. Sadly this…read morepast week my senior golden developed bloat, and in transit to the vet passed away while being boarded there. All the staff were incredibly kind during this horrible time. When we picked up our other golden Rob expressed to us how terrible everyone felt about what happened (no fault of Chelstars, and not preventable) that he excused our entire bill, which was in the tune of almost $400. It's hard to find a business that puts people and their feelings before the almighty dollar, and that spoke to me! We will continue to do business with them! They have always loved on our "kids" and we appreciate it so very much!

    Ruff Cuts - groomer - Updated May 2026

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