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    16 years ago

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    Shoe Dept Encore - Cognac and Tan Boots

    Shoe Dept Encore

    (2 reviews)

    Very large selection of shoes, sneakers, boots, slippers, you name it ...this footwear store…read moreCarrie's it, if not all...most of it! Lots of space to shop around and the prices are unbeatable. Unless you ask specifically for assistance or for help finding what you are looking for the staff stays busy organizing displays and keeping the store looking tidy. They let you look around and shop in peace, no pushy sales techniques like when you go to the Big Brand Name Mall Stores. If you need help, there is someone always around to ask for it and they gladly assist if needed and asked. They have a great rewards/ loyalty program. They take unused/unworn items purchased at any of their store for a 30 day return with receipt for full refund. I've purchased footwear from this specific location on multiple occasions and I like how I can go in, look around and shop without being bothered or asked 10 times if I need help finding anything. Places like that make me want to leave instead of stay to look around more. The other reviewer of this store on Yelp! sounds like they needed or was looking for special attention while shopping. If you need help, just ask. Keep the low prices without the aggressive approach / pushy techniques and you'll have me as a customer for years to come!

    I went to the Shoe Dept Eñcore store in the Laurel Mall in Hazleton PA on Sunday April 30th. There…read morewere 2 other customers in the store besides me. I was in store about 30 minutes, comparing, looking for sizes etc. On my way out hi noticed 5 young girls at the counter chatting amongst themselves, paying no attention to the customers whatsoever. I wasn't greeted, smiled at, nothing. On my way out I asked to speak to a manager. The one young girl came to me as I asked her to step away from checkout desk for privacy. I asked her, why is it that there are 2 customers in the store, myself for about 30 minutes and I was never approached to ask if I needed assistance finding anything etc? She looked at me with no apologies and asked if I need help now, very curtly. I said no, I made my purchase but it would've been nice to have to have some help, even offered. I said maybe if the 5 girls standing around chatting had given assistance, they may have more customers. She just looked at me as I can tell she didn't care in the least and I left. Arriving home I noticed a number on my receipt for any comments etc. I called the number, got a very nice older woman who I explained everything to and expressed my dissapointment. She agreed and said customer service should be #1 and that was unacceptable. She said she would forward an email to the district manager and I would be getting a call. She apologized and asked that I please continue to shop with the Shoe Dept in the future. I received a phone call the next day by the District manager regarding the email she received from corporate office whom I talked to. He was extremely rude, curt, talked over me and basically sounded like I was wasting his time. He said they are a self serve store, those girls are not paid to assist customers, they are paid 7.25 an hour and their duties was to keep store in order not to assist customers. He went on to say it was the decision of the company to go with the lower prices vs customer service. I told him that that was the worst response I've ever heard to explain to a customer. I stated without customers he would not have a job etc. I voiced my disgust, stated I would rather pay a few extra dollars than to deal with him or his company. He said fine and hung up. I was livid at this point. I worked in Customer Service for 35 years and I have been trained in Customer service by the best fortune 500 companies out there. I was taught customer service was #1 priority for any successful company. I called the number back that I first called on the receipt and got the first very nice lady who agreed, without customers there is no success. I told her how rude this District manager was and the excuse he gave me and she was appalled. She apologized profusely and is going over this guy's head and is forwarding an email to the top about his rudeness and explanation on how the company chose prices over customers etc. I'm waiting to hear from the higher manager as I stated, I will not speak to this so called District manager again. Next time you need footwear, go somewhere where they care about their customers, not just your money. Thank you Store#568

    Carvision Nissan Hazleton

    Carvision Nissan Hazleton

    (19 reviews)

    My recent purchase (2019 Mercedes-Benz GLA 250) at Car Vision Nissan was smooth for the most part…read more My sales consultant Nik was a sweetheart and made the process very easy. I didn't feel pressured into anything and found it easy to talk to him as if we had already knew each other. Here are my pros and cons. PROS: low pressure environment, lots of vehicles to pick from, everyone seemed like they wanted to help. CONS: I was told I'd be getting the car fax report with my paperwork and I did not receive it although they had me sign a copy. After signing the final paperwork and getting home I realized I wasn't told when my payment would start or even how to make the payment. I'm not from PA so when I was told I'd be leaving with plates I was confused on why I also had a paper tag. Again these things were not discussed with me as they should have. I also had to bring my car in a few days later for an issue (but the workers were very nice and took care of things for me) All in all I'd definitely recommend this place (and I have already) just make sure to ask any questions you have and make sure you understand everything and most definitely ask for Nik as he was a pleasure to deal with.

    I purchase a vehicle from them and do not recommend this dealer. The car had damage and they gave…read moreus a hard time when we asked it be fixed prior to signing. We also questioned the vehicle milage. They filled put the title with 21200 actual mileage is 8833 and they refused to adjust it. Their answer was, "it's our problem "

    Rue 21 - accessories - Updated May 2026

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