This was our first and only experience with Ruby Painters:
1. Tried to have us sign a contract that omitted crucial items.
2. Claimed primer and two coats would cover an orange wall, but it didn't. Subsequently, they tried to charge us extra to cover their mistake.
3. A major part of the contract was removing wallpaper from one wall, applying a skim coat and painting. When they called us to perform a "final inspection" on their work, they had simply painted over the wallpaper and glue debris and hoped we wouldn't notice. We noticed. Three days later, they applied a skim coat, but left a large line in the middle that they neglected to sand. When we pointed this out, they refused to fix it and claimed it was impossible.
4. Sloppy work. Lines were not straight. Second coat not applied in several instances. Paint dripped in numerous places. In one example, they dripped paint on on a very expensive light fixture and damaged the finish when they removed the paint.
5. They promised to remove some silicone near the shower glass and paint, but subsequently declined to complete this job.
6. They made up excuses instead of rectifying the deficiencies.
7. After some back and forth about said deficiencies, we agreed to pay them a partial amount of the remaining balance on April 26th, 2020 to show good faith and ensure they would fix the deficiencies. As a result of this gesture they promised to rectify the errors. They then went back on their word and threatened to put a lien on the property. read more