My water heater went out last night. I called three plumbers. Trojan called me back first…read more Instead of rushing to come to my home to fix it, the person on the phone talked to me about shutting off the water and waiting until the morning to save me $350 for the after hours fee. He gave me a quote on the phone (that was a comparable price) and promised someone would be out at 9 a.m.
The guys were here at 8:37 a.m. to replace the water heater, which they did quickly. When they were turning the water back on, they said they thought water was on somewhere in the house and had me check my upstairs bathroom. Sure enough, the bathtub faucet was on and I couldn't turn it off. They fixed that, too, and were done before 10 a.m.
Instead of running up my costs, they only did the repair work needed (replace the shower stem valve). Then, they gave me a 50% discount on that work and a small credit on the overall bill. I was VERY happy with the work and the cost. I will definitely use Trojan for my future plumbing needs. Thorough and quality job, friendly people, decent prices. Can't beat that!