Where do I start, initially RTS factoring was great. As it get close to the nearing of our contract, we have experienced unprofessionalism and theft!! We pay for a program within RTS, PRO TRANSPORT. With this being said, once we upload invoices, we have two choices, express wire or ach. If we pick express wire the fee is waived per contract. I learned that they have been charging us a wire fee on top of the fee we pay for using the pro transport program. I called in and spoke to two different supervisors or managers, they told me that I had to choose the wire option oppose to the express option. Okay, well that would make sense IF I had that option. I explain to both of them that we don't have that option. He goes on to say, well if you don't have that option then that changes the conversation. I sent him a screenshot of my options. He then goes on to say, he can't refund me the money they took from us because they employee's failed to do their job!! So I told him, you guys are not going to take money like that and not refund it back. I told him when I signed up for the program, I was told all wires are free and I can upload them via the pro transport or rts pro. He gives another EXCUSE, well you can't use RTS pro. Sir, that's what I was told when I signed up with the program, another excuse to not refund the money back. We purchased the program late February 2025. From March-June, no fees. July-Dec, we were charged 10.00 fees. And its crazy, because they charged some invoices and not all of them. It's like they were being sneaky with it. The amount increase each month after July 2025. To add insult to injury, the manager/supervisor, whatever his title is, don't mean anything to me, but he said he can ONLY put a request in to get December 2025 payments refunded. Sir excuse me, that's not going to work. Then after that jab, he told me he don't have time. Are you serious, if it was his money, that they took from him, he wouldn't like it one bit but since it don't directly affect him, he was unprofessional and to allow that to roll off his tongue. Our contract will be canceled as of March 2026. We had considered staying with RTS, but not after this incident. We're definitely leaving!! We need a TRUSTWORTHY factoring company that has time!! DO NOT FACTOR WITH THEM!! I DON'T CARE IF ITS 50.00 I WANT IT BECAUSE ITS MINES! THEY HAVE NO PROBLEM TAKING YOUR MONEY!! RTS TEAM 63
Replay the recording to see how unprofessional and rude the guy was..
Oh one last thing, I spoke to the first guy, he was rude and then I called back and got the other guy, I told him how rude he was. He told me he can't speak on that, but he know him personally. What do that have to do with anything. Oh so yall buddies and your taking up for him. I don't know why he felt the need to tell me he know him personally. Who cares, both of yall were rude!! read more