They were super attentive to my needs about cleaning my ring and went above and beyond to fix it. I…read morejust walked in and they did everything to clean my ring from a lot of glue it built up.

Thank you Jorge & Dayana & Chase & Beth & Sultan for your service! You guys have amazing service…read moreand excellent jeweler expertise! Appreciate you all! Go to JORGE for your jewelry hacks and tricks he'll put you on :)

I had a mostly great experience at this location. My husband and I were looking for our wedding…read morebands and we were lucky enough to love the selection at Zales. My husband had to order his and waited only a few days for the new size but when we picked it up, we noticed a couple of marks on the ring. I did not check the ring before I left so we noticed later on and had to bring it back. Princess helped us throughout our 3- 4 visits and we always had a very nice experience with her so Princess gets 5/5 stars. Unfortunately, when we dropped off the ring with her, we didn't hear back and after over two weeks I called. Luckily I was able to speak with Princess and she had said the ring was ready for pick up three days after we dropped it off. No one had contacted us, and that was very frustrating and unprofessional. So I would always follow up on your end because from my experience, communication is lacking at this location.

I had a delightful shopping experience at this location. I was assisted by Zoya, a knowledgeable,…read moreprofessional, and friendly sales representative who patiently answered all my jewelry-related questions and gave me confidence in my purchase. Zoya also helped me select a beautiful watch gift box. Her excellent service made the experience truly enjoyable. Great service!

Tucked away outside of Target is this family owned little kiosk. Personable, quick, and honestly…read morerun, the kind of place I'm happy to support and recommend.

This business is not reliable . The owner quote $25 to remove some links on a watch . Then he…read moresays it's a Swiss watch so it's now $30. Then he rings up $50 charge saying he charges $20 to size it . $50 to remove 3 links from a watch ? It's a total rip off ! Do not go here ! It's a shady alley business

They tried to sell me a fake Rolex for 2x the market price for a real one…read more If you are interested in seeing bad examples of counterfeit luxury watches, this store offers several cheap and obvious fakes for reference.

A store that prey on Elderly and Vulnerable…read more My father bought two rings and earring, one ring for him and a set of ring and earring for my mom as Christmas gift. Which we thought was sweet. On Christmas 24th of midnight, my father gave my mom the gift but turned out that the ring is not her size. On 26th, me, my parents and my sister went to the store to change the item. It's because my mom would rather get a much more bigger piece. We were helped by two sales lady - both Filipino. They were very eager to help and cheerful, everything was great until they asked if they can use my US phone number since they said my father doesn't have it. The reason they gave us is that because there was a difference on the price and they need to make an account. Which I asked what kind of account? Since if they were able to help my father, then he should have one already. Moving on... I told them that they can use my mom's since she has the US phone number. Until Grace the employee said something about "checking my mom's credit if she can be prequalified". I then asked if it's a credit card that they need to open? Because we don't want to open any credit card at all. She proceeded on asking my mom's last four digits of social security. I asked if it's gonna pull her credit if she does that? And she said that it won't as long as they don't confirm the application. I halted because I have been in a banking industry and knows how credit works. I told her I have worked in a bank before to make her known that I do have knowledge. She asked strongly, "Which bank?" Thinking maybe that I'm just putting up front. I shrugged it off saying that I AM infact in charge of all my father's monthly payments and I have to know everything about this transactions. Because never did they mention any other form of payments. That's when the other employee- which I didn't get the name said that my father was approved for a credit and that he has the choice whether he will pay it or not. Which I said, of course he has to pay it! They were like "well we won't really go after him, it's just that his credit might go bad" and Grace said "we (pointed at my father) already talked about it. I was dumbfounded. This is a scam! I was so mad. I told my mom and my father to just leave because I have to talk to these two employees. Like I really want to know what's happening because I am so confused. So, when my parents left. I asked them if my father paid them in full? They said no, that he applied for a credit and that's gonna be a monthly payment with no interest at all OR he can have a choice of not paying it. It's just that his credit might go bad. YES. They'll sell you and they won't care if they ruin your credit because of a false pretense. That's how bad this store is. I won't get in full details but this is how they trick the people that go in there store. THEY ARE SCAMMING PEOPLE. MOST ESPECIALLY ELDERS. We are Filipino aswell and they don't really care, their own kababayan are even better targets because they can speak our language. May Karma be with you.

This store should be closed. They scammed my parents and opened 3 credit cards for them without…read moretheir knowledge. Thats fraud. They cannot deny it because other customer reviews on google had the same experience. Same amount 19k. How strange that 2 people purchased same amount of jewelry. They should be 0 stars but for me to post this, I need to give them 1*

I had very terrible experience with them, they charged me for something which I never got, My…read morecredit score messed up because of them, I really don't recommend this jewelry store

I had a diamond missing from my ring for the LONGEST time. I was quoted $150 to replace the diamond…read moreand it was available for same day pick up. Once my ring slipped out of the envelope I was STUNNED. My ring looked brand new! So happy with the service and the overall cost!!!

I came to Jewerly Diamond Expo in search of wedding bands after deciding to propose to my then…read moregirlfriend of seven years. The 80% off discount signage caught my eye, and so my girlfriend and I entered and were greeted by knowledgeable and friendly staff who provided us with a very reasonable price for our rings, especially hers. My girlfriend was more than ecstatic of the choice of her ring and even more excited for the big day to come the following year. During this time, the to be-wife and I followed a strict diet and exercise routine in preparation for our wedding day. We both lost a substantial amount of weight and would later have a fantastic wedding ceremony and reception. Consequently, because I had lost over 20 lbs., I noticed my ring had become looser than it was when I had first bought it, to the point where it could fly off my finger if I flicked my hand hard enough. A year later, I would return to Jewelry Diamond Expo to see if an exchange or resizing was possible. I would meet Fauzia, who would prove to be a huge help in this endeavor. She would inform me that resizing my ring wasn't possible since it is made out of Tungsten (it's virtually indestructible). However, she took my ring size and helped me pick out the correct band by finding out I needed to move down half a size. I had to come in a few times because the ring I chose was still too big. This was my mistake for not bringing the original ring to compare. Despite my shortcomings, Fauzia was still very accommodating and understanding as she showed persistence in helping me find the correct ring. In the end, I found that I couldn't be happier with the fit and design that she found for me. Come to this place if you want prices that are only rivaled by the level of customer service and professionalism.

Brought in my new/first Rolex for an insurance appraisal. I came in 5min to closing time and he…read moreaccommodated us and had it in the mail by later that evening. I appreciate good old fashioned great service.

Had a really great, smooth transaction with Konstantin. Very nice to work with. Excellent…read morecommunication and went out of his way to make everything perfect. Highly recommend.

Lilibeth N. provided us with excellent customer service! She was patient, friendly, honest, and…read moregenuinely happy to help. You can tell that she truly enjoys what she does. When you're purchasing jewelry, you want to feel confident that you're getting good quality and value for your money. After having a bad experience elsewhere in the past, it was so refreshing to shop here and be treated with honesty and welcomed like family. Harout was wonderful as well! He was very knowledgeable, made us feel comfortable, and took the time to answer our questions without making us feel pressured. Thank you, Lilibeth and Harout, for making our jewelry-shopping experience such a positive one. We truly appreciated the great customer service and will definitely be back!

My husband and I visited the Jewelry Exchange in Redwood City, with the idea of getting me a…read moresolitaire diamond ring. First - I LOVE their security measures in place, having the control to unlock the door for their customers. It made us feel safe, especially with all the recent jewelry store robberies that have been going on in the Bay Area. Upon entry, we were greeted with warm personalities and smiles from the three ladies behind the counter. They never pressured us and allowed us time to look around. When we were ready, one of the sale clerks came over to help us. We explained that we wanted a simple, single, white gold band, and then selected a diamond. She laid out everything for us to look at and when she dropped the diamond on the setting, my heart knew it was the one I wanted. The diamond is 2.10 karats, and it's simply breathtaking! We did not trade in my wedding ring, it was a purchase for my right hand and a "I'll love you more than forever" ring from my husband. We opened a credit account and it was so easy, with six months interest free! We highly recommend the Jewelry Exchange in Redwood City for all your jewelry needs! Especially if you are purchasing an engagement ring, or wedding set! We also got my wedding rings from this same store, 18 years ago and they are still holding strong. The customer service and attention we received in this store was nothing short of AMAZING!

Wedding ring resized. He does good work. Fast, responsive, flexible, and reasonably priced.read more

I was able to make an appointment at Shiny Little Diamond online for the same day to have my very…read moreloose engagement ring resized. I was super worried about losing it because it was so loose and they measured my finger and adjusted my ring within hours!! I dropped the ring off at 1.30pm and had it back by 5pm the same day and now it fits like a glove. Service was super friendly and quick and they sent me a quote via text before doing the work! The icing on the cake was they cleaned the ring too so not only does it fit perfectly now it's also as sparkly as it was the day I got it. Really really happy and will definitely go to them in the future. Thank you!

My husband purchased my engagement solitaire at this Kay's in 1998. I recently hit the ring while…read moregardening and knocked out the diamond. Luckily I found the diamond in the dirt. I took it to Kay's a few weeks ago and Alvin helped me. He helped organize the repair in such a expert, thorough, meticulous manner that I had to write this review. He is so careful and amazing when it comes to jewelry. He offered to polish my two diamond wedding bands while I was there and while looking at them under the magnifier determined that most of the diamonds were loose (5 diamonds on each ring!). He strongly suggested not to wear them and to have them repaired. He really saved me! He showed me under the magnifier how loose they were. I can only imagine loosing more diamonds the next time I did the dishes! Those rings are safely with Kay to be repaired thanks to Alvin! My solitaire is back looking as new as the day my husband presented it 27 years ago. BIG SHOUTOUT to ALVIN!! and Kay's!

I wanted to buy my grown son some jewelry for his birthday. We both wanted to go in the store to…read moreget personal service instead of shopping online. BIG MISTAKE, BIG, BIG MISTAKE. The lady that waited on us seemed like she could care less about selling anything in that jewelry store in Seramonte mall. It was ridiculous. I planned on spending almost $500 on my son and the service was atrocious. She barely looked us in the eye. She knew nothing about the jewelry that was in the case. She knew nothing about the Men's jewelry. I was so angry at the way she was ignoring my son and his questions on what he wanted. I wanted to jump in, but my son happens to be almost 50 years old and I didn't want to interrupt. If it was me, I would've said excuse me do you not wanna make any commission do you even care about the job that you're doing. So disappointed no personal service at all which is what we were looking for. We went home and bought our stuff online. So much for the in-store experience.