I visited this sorting office many times until recently, whenever I had to collect a parcel that had not been delivered if I was out when the postman called. It's found down the side of the main post office with the door facing the railway station. You have to go up a couple of flights of stairs I'm not sure if there's a lift or not (never noticed) so it may not be accessible for everyone. At the top there's a door through to a small office. Sometimes there's a bit of a wait, depending on how busy it is. It's easier to try to park in Windsor Road itself (if there's a space) than to pay expensive parking charges at the station opposite. read more

I purchased items on line, who used Royal Mail as their delivery option. At the time of delivery on or around 12-14 Aug, delivery tracking listed below from the seller: The items were sent in one parcel and having tracked the parcel please find below proof of delivery. Item: JL709459795GB via Royal Mail Tracked™ Our trackable service with confirmation of delivery Full tracking details Status: Delivered We have a record of item JL709459795GB as being delivered from Neath DO on 2015-08-14. 14-AUG-2015 13:58 DELIVERED - No Signature Neath DO 14-AUG-2015 06:30 Ready For Delivery Neath DO 14-AUG-2015 04:16 Sales Order Raised 14-AUG-2015 00:55 Accepted at Inward Mail Centre Swansea Mail Centre 13-AUG-2015 02:31 Outward RDC Handheld Acceptance North West RDC 10-AUG-2015 15:32 Pre-advice Received At this time I was out of the country on holiday in Poland, on return there was no sign of a parcel but a note written on another delivered letter stating ' Parcel inside bin'. I checked inside the bin but due to me being away on holiday, the bins were empty after bin collection while I was away. Clearly the individual who delivered the item did not go through the correct procedure of posting a non delivery card, which would have allowed me to collect the parcel at the Royal Mail sorting office at a time suitable on my return back home. I have now purchased items, which cost me £105.92 and not received, I will be claiming this money back from Royal Mail, or I will have to go through legal proceedings to achieve. If someone from Royal Mail can contact me on 07795 681275 (Steve Williams) as soon as possible. read more

The people here are very friendly and efficient which is good because after waiting for half an hour to park you will not be in a good mood when you go there The major issue with this site is that they never answer the phone so you have no choice but to bite the bullet and head off into town and visit the office Typical of the poor industry practices we have to put up with as much of what they do could be resolved with a simple phone call Instead of people having to drag them selves into town they could just call and arrange a re delivery - but that would involve answering the phone - omg!! read more