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Recommended Reviews - Royal Mail
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11 years ago
Days of packages "ready fopr delivery" and nobody answers the phone - an absolute joke of a place.
16 years ago
Just received Christmas card posted on 16th dec arrived 13th january. Mail does not arrive for days on end. no delivery for three weeks over dec/jan. Keep saying delivery is back to normal and not to call in to collect mail. I have had to collect personally four times in the last two weeks as they cannot be bothered to deliver. Still waiting on a parcel that was sent first class recorded on the 4th jan, (now 13th jan). Keep telling me it is out for delivery but it is never delivered. Have to keep redialing continually to get an answer. Roads have been clear for weeks yet somehow the weather is to blame!! Should be privatized as soon as possible. read more
14 years ago
actual laughing at these comments!, Clearly the general public do not know how the office runs!? There is one, yes one main telephone line into the office, it rings 4 times at the collection office, sadly no octopus' work there so while dealing with customers face to face, its impossible to answer a phone at the same time, so after 4 rings it jumps to another telephone where there is no staff from 11 am as all staff are out breaking their back and walking miles to deliver mail. Staff are not there to have verbal abuse thrown at them, they treat the customers the same way they are treated. When mail comes in, it does get delivered! Did you know that companies actually pay postage to TNT and other services, who stores their mail until units are full and then deliver to royal mail, mail centres? works out cheaper for the sender, but results in RM getting bad complaints because customers mail is late. As for the weather conditions, the snow in 2010 did have royal mail on its knees! have you tried delivering mail in snow thats upto your knees? cant see garden paths, get stuck in vans, just like most employees they do not need to work over their contract hours. We shall the reviews when RM is privatised and and the cost of a stamp, which just now is the cheapest in europe!, goes through the roof and mail really is snail mail as other companies like to store things in containers! read more
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14 years ago
CANT GET THROUGH ON THE PHONE, NOT SURPRISED. HEARS AN INTERNAL NUMBER 01506 413618If you want any sort of business or personal packages handled with honesty and due care , avoid the royal mail and especially the Livingston sorting office. Only after threatening them with the police was my complaint taken seriously, if you have an item at Livingston at the moment dont even bother phoning as it just raises your frustration due to the fact they DONT answer your call ( withhold your number and they might) . Then in the event of you going to the sorting office the lies and attitude you receive is enough to make your blood boil, if you want your business to lose thousands pound or you enjoy feeling helplessly frustrated then i recomend the royal mail and livingston sorting office! read more
16 years ago
Absolute rubbish delivery office. I've been waiting over 4 weeks for parcels ordered through Amazon and nothing has arrived. Royal Mail always find excuses such as the weather or Christmas pressure, it's just a simple case that they are just rubbish at providing a service which people need especially at this time of year read more
16 years ago
Absolutely atrocious service Received Christmas cards with 1st class stamps yesterday 7th Jan Been waiting for Amazon delivery due 30th Dec and still not here 8th Jan You do not deserve to be in business A total national disgrace Star performance zero Did not have choice of offering zero so had to go for 1 on your form read more
16 years ago
Disgraceful, trading standards should intervene. I have been informed parcel arrived at Livingston depot on 21st December. I spoke with a temp there on 22nd December who confrimed they could not find it due to a backlog of parcels. I have tried calling every working day since and the phones are not answered. read more
13 years ago
just phoned RM.shite, their excuse for not delivering my parcels!!!!!! It's closed now and Monday is a public holiday..so parcels we paid extra for being delivered yesterday will not be here until TUESDAY!!!!!!!!!!!! shite service, use couriers read more
15 years ago
These comments are correct. A guaranteed next day delivery posted in Bristol on 5 November has still not been delivered on 10 November Livingston DO is just a shambles Cannot award 0 stars but that is what it deserves read more
13 years ago
Absolute rubbish delivery office I have to agree they never answer phone shit royal mail take your money while ripping customers off









