This company took next day delivery of my Hallowe'en fabric which left the vendor on a Friday. It arrived on the next available delivery day of Monday to their credit. However, I was not at home.
Before I continue, I'd like to say that I find couriers that only deliver between the hours of 8am and 5pm, Monday to Friday, exceptionally inconvenient. These are the hours when most people are working... WHY WOULD YOU NOT DO ANY OTHER DAY OR TIME?!?! Naughty couriers. ¬_¬
Anyway, I could have had someone wait in for the package, but by the time I picked up the card it was after 7.30pm and that meant that I'd have to wait until Wednesday to get my package. This was not an acceptable delay for me, as I'd already had a cafuffle getting the fabric dispatched in the first place and I was now on a very tight deadline. So off to Bellshill I toddled!
Bellshill is pretty out of the way for me, and this office is not easy to get to unless you have a car. I looked up public transport options, and found that there was no direct route from my home. Thankfully, my father dearest offered to take me to pick up my package, an option that not everyone will have available to them.
The depot is somewhere in a maze of an industrial estate, and we took a few wrong turns before eventually finding the place. The reception is difficult to access, as it's crammed in a tiny space where cars have little space to park, a sharp contrast to the masses of space for the business's loading bay at the back.
When I got inside, I was confronted with a relatively short, narrow corridor with a reception window near the entrance but it was closed, so I had to wander over to the (thankfully open) office door to get someone's attention. The staff did seem to operate efficiently, though, and they were also really nice - they even let my dad use the loo. It didn't take them that long to bring out my package, but while I was waiting I was having to dodge people coming in and out of the loading bay, the entrance of which was directly adjacent to the office.
Clearly, this business was developed to serve other businesses, and in that respect I'm sure they are very efficient, but the overall set-up of this courier is not convenient for domestic deliveries at all. read more
