The Post Office policy that they have to see a paper copy of an insurance certificate before they can tax a vehicle is antiquated. I could understand if a copy had to be kept on record but the member of staff just looks at it and hands it back. People are having to search around the area to see if someone can print it out for them. How inconvenient for a parent of young children or someone with a disability or the person who just popped out in their lunch break. Also in this age of everyone being encouraged to NOT PRINT it is not a great example from what used to be - one of our great icons- ROYAL MAIL. read more

Typical royal mail. If you work for a living, you find yourself having to go to Tomb street to get your package. Useless.

can your postmen not read, stop delivering my parcels to donaghadee road Bangor, when it's clearly addressed to donaghadee road in newtownards read more

The Royal Mail sorting office on Tomb Street is a bit of a Belfast icon, it's reflective panels can be seen across the city but yesterday, rather than just being a landmark/eyesore it actually had a practical use for me as I made my first visit. Having missed a delivery I got one of those pesky red slips through the door requesting that I go and pick my items up. To my surprise the collection office on Tomb Street opened at 8am, I was happy about this as it allowed me to collect my items nice and early. The service in the collection office was fantastic. There were two people ahead of me in the queue but I was in and out within five minutes - nice and simple. The only thing I'd say is that there's not much parking outside for those picking up - I had to ditch my car on double yellows and pray there were no parking inspectors about, luckily there weren't! read more

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I always hate having to go to Royal Mail to pick up parcels but the postman had already attempted to deliver the parcel 3 times so I thought I better go pick it up myself. The sorting office is open to 7.30 on Friday nights which is handy because you can go into when it's not rush hour traffic. I walked in shortly after 7pm and there was about 10 people in the que in front of me. Immediately thought Im going to be here for about half an hour and questioned why they hadn't got more staff on. It turns out they did have 3 staff on who were out of sight collecting parcels. I was served within about 5 minutes by a polite and effective member of staff. A good experience with Royal Mail! read more

Royal Mail - Be prepared to que - Post Offices Near Me - Belfast, BFS

I ordered a dress for my wife for a very special occasion the next day - today. I of course paid a lot to get it delivered next day. I was the only one at home but stepped out for 10mins. When I returned Royal Mail had already been as I saw one of their red cards in the post box. I searched around the house and in our shed but couldn't find the item. Looked more closely at the card which said it was on its way back to the post office which is in the city centre and it could be collected on the next working day from there! At the same time we had a delivery from Amazon, which of course was sitting in a safe and convenient place at the side of the house. What a difference in service! Now my wife will have to wear an old dress to her event thanks to old fashioned Royal Mail! In any case, I will have to take time off work, go to the collection point and queue to get the item which is now too late and I will have to pay Royal Mail to return it to the supplier! I tried online to get the item re-delivered; the next available delivery date was two days away! Rubbish. read more

The last time I was here it was a rainy lunchtime and there was nearly mutiny in the very long queue as several people muttered darkly that they bloody well HAD been in when the postman alleged to have tried to deliver their parcel so why did they have to come down here and queue on their lunch break WHY. OK, I started that. But honestly. I bloody well was in and my doorbell makes a loud rasping noise that can be heard all over the house and that I used to have to tell people calling not to use as it nearly gave my dog a heart attack. Cynical me reckons that half the time the postie just can't be bothered lugging your Amazon books with them on their rounds, a premise that becomes more reasonable when taking into account the recent huge rise in mail order shopping in recent years. As other reviewers have pointed out, by Og is this building grim and in severe need of a lick of paint. The staff are usually helpful enough though, even if a couple of times they haven't been able to find my parcel and told me to come back the next day as it mustn't be at the depot yet. (At this point I usually just menacingly tap the 'Please leave 5 hours before collecting' or whatever on the little red card, which I always have done as a minimum.) But now I rarely go down here anymore as, praise to the skies, I've discovered you can arrange online to have your parcel redelivered in a day or two. Sit on my bum on the sofa and wait for my parcel to be brought to me? Yes, I think so. Yay, etc. read more

Oh the Royal Mail. Where would we be without you? You bring us our letters which, unless it is your birthday, is probably going to be bad news. The Sorting Office is located directly opposite Rain Nightclub so that makes two places which can give you a stamp (I have many cruder versions which involve letterboxes and postmen but because this is a family website, I shall stick with a stamp) I had to go to the sorting office with my friend last year after we received a mysterious little red slip through the door saying that there was a big parcel that for some reason, could not be left with any neighbours, but rather in a huge run-down building 100 miles (mild exaggeration) from where we lived. The sorting office is in effect a big factory that someone has borrowed from the 1970s and so any visit here should be a quick in and out before the life is drained from you and you end up sad and depressed. Do they provide a service? Yes, and a very important one it is. Can it be improved? Yes, with a lick of paint, some friendlier staff and a bit of glitz and glam. I am aware it is a sorting office, but that doesn't mean it shouldn't look well. Important service. Dreadful building. read more

Received a text message to say a parcel had been successfully delivered . Wasn't delivered even though I was in the house. Spent 2 days trying to get sorted . read more

So I got an email today to say I wasn't home for delivery which I found strange as I was in my hallway when I received it, a card has been left it stated so I made the 3.6 second walk to the front door to check my mail box and low and behold it was empty, the mystery deepened. I logged onto the royal mail website and it said that if I bring my card (what card) I could collect it from the sorting office in tomb street from 2:45 pm onwards which was amazing because it was now 2:37 and the sorting office is 14 miles away, what a fast van my postman must have I made my way to the sorting office on Saturday morning as this was the only day it was open due to public holidays. I brought with me my passport, proof of address and my tracking number. I'd of brought the famous missed delivery card but this was still being dealt with by my detective cousin Mr. Columbo. Anyway, I queued up like everyone else and when I got to the nice gentleman at the desk I explained my plight, his fingers went 90 on the keyboard as he looked at my passport (which matched the face staring at him) he entered my tracking number and I gave him my postcode and house number. He stated that yes indeed he did have my package and it matched my name and address and the beautiful little passport picture verified all this BUT due to me having no 'we missed you card' I wouldn't be allowed to take that package with me... I suggest that royal mail track the vans doing delivery rather than just rely on tracking numbers because sometimes humans get lazy and bored and I think this may have effected my little postman pat on the day in question. Case closed. read more

I recently (31 Jan '12), sent through the post box in Donegall Road, outside the winelodge, a congratulations baby card and a £20 mothercare voucher, the person never received it, it was never delivered. So people up that way be careful with the postmen round that way must be a big light fingered!! Angela read more

What is the problem here always a queue outside into the street i have been trying to pick up a parcel for 10 days i do not have time to stand for 1-2 hours any time of the day,it never used to be like this what is the problem it's a sorting office SORT it out.. Terrible service. read more