Well you get what you pay for and this place is proof. That said there are a lot of positives about this place. There are also some irratating aspects to staying here. Room selection is important as some of the rooms are subject to a lot of Noise both from the hallway and from the entertainment. I would suggest that building 5 or 6 are the quietest but further from the beach but not a long way. The breakfast and lunch restaurant is also a bit better and not so busy. We stayed in building 4 it was a bit noisy from the hall way as we were on the ground floor and near to where the wifi and restaurant sighnup was. The restaurant signup is daily which is a pain in the ass. You can do it online each morning at 8 but the app rarely works. The restaurants are shit, with the exception of the Picollo Medateranian. We tried three then just decided queing up for them was not worth it. The restaurant down by the beach is okay most nights were decent but it all depends on how many Mexican nationals there are on site. It can be a lot of beans and rice along with weird stewed meats. Beach is decent, alot of vendors coming by so if it bothers you don't go,. The pool scene up in building 5-6 is better and more laid back than down in 1,2,3. They price the seaview rooms higher but to be honest I couldnt stand all the noise all day. The shows are generally pretty lame. The drinks are good and the beer is Dos Equis so I was happy about that. All in all it's not bad if you can get a good deal on it. We paid 3200 for two, for 10 days but were ready to leave for sure. Really 5.5 out of 10. PS they keep the place really clean for the amount of traffic it gets! read more

This place was by far the worst hotel i have EVER been in. There is no internet, bugs everywhere ur room ur bathroom and in the pool. There wasnt one spot where there wasnt bugs. the only decent thing about this hotel was the service everybody was nice and respectful. overall this place was terrible dont go to this hotel. you have been warned. -10/10 read more

decameron in runaway bay was horrible, first impression last, we reached 12:41 thinking we could go in to view the property the security said 2pm. waited until about 1:30 only to see the security let in the white people then told us they are coming from foreign. stereotyped, food is not enticing, customer service is not pleasing. waited 8 mins to get cutlery to have our meals. the coolest place was the room, away from everyone. read more

Worst hotel i stayed in. I would not reccomend this hotel. Bar staff was good . Hannah was wonderful with the kids . The customer service was horrible. Requested washcloth was never recieved the entire property need to be updated water wouldnt drain out of tub while showering. lack of communication among staff. Air condition and phone didnt work in a couple of rooms . Traveled with family ... Stay away from this hotel I was warned wanted to form my own opinion so i gave the property a try... i should have listened they was correct . read more

This was officially the worst vacation of my entire life. Let me set the scene.... My partner and I have not had a vacation without our children for over 10 years. We specifically saved our money so that we could take a couples vacation and we were really excited about visiting this resort. We ended up leaving after 3 days and paying to stay at another hotel. I'll explain our issues below: Cleanliness Although the resort may be clean on initial inspection we you look closer you will realize that this place is dirty. The restaurants are dirty, the toilets are dirty and the rooms dirty. My partner was so grossed out by the state of the room she had to clean it herself when we arrived. This leads nicely onto my next point. Food The food is disgusting and giving it 1 star is generous. We initially tried the buffet and found the food to be bland, stale and probably the leftovers from the a la carte restaurants. The selection was poor and the dining areas dirty. We were so fed up with the buffet food that we booked a meal at the Mexican restaurant on site. The day after eating at this restaurant I got violently sick with food poisoning. This resulted in us moving hotels at a cost of $1000 as I was so disgusted with the fact they had made me sick. I then spent the remainder of my holiday stuck to the toilet in my new hotel. I also missed 2 trips we booked which were non refundable which cost us $900 as I couldn't leave the room. We found out 2 days after leaving the resort that they closed the Buffett, made staff wear masks and made staff serve food to guests. It sounds to me like they have a food poisoning outbreak. Flash forward 2 weeks and I am back home and still suffering with the after effects of this food poisoning, it got so bad that I ended up in my local hospital this weekend. Room The paid extra to have an oceanfront room in block 1 and although the view was ok the music and singing at the poolside bar went on until 1 am most mornings we were there. We loved falling to sleep listening to drunk people every night. It was like we were sleeping above a nightclub. As mentioned the room was dirty, basic and the bed was uncomfortable. Pools The pools at this resort are tiny and due to their size heat up to hot tub temperatures by lunch time. Needless to say there was no swimming after 1pm as the pool was gross and warm. The pools were also dirty and not well maintained. Staff Everyone says how amazing the staff are. It out experience. On 3 occasions we called the front desk for items for our rooms and they never arrived. I also caught staff laughing at guests and generally being rude. Given the above we will never head back to this resort or any Decameron resorts. Please avoid and save your wallet and health. Thanks Royal Decameron for ruining our vacation and our time away from our kids. This was meant to be a romantic getaway, it was anything but!!! read more

Horrible! We had to cancel our reservations for the Cabo location and did so in accordance with the cancelation policy. We have had no luck in processing the refund, have completed every form requested, sent emails, called numerous times, have been on hold for hours and they don't get back to us. When we get someone on the phone and ask to talk to a supervisor, they repeat over and over that we cannot talk to a supervisor and someone will get back to us. NO ONE HAS EVER CALLED OR EMAILED US BACK! We are out $2500 at this point. Do not believe their policies, do not vacation here. It is very frustrating because we cannot get past customer service. They have forms you can fill out for complaints via the website and we have completed it several times but not result. read more

Although this hotel provides great activities and attractions, the customer service is where they need to improve in. We had a problem regarding our hotel room where we had reserved for two beds, instead they gave us one. We explained to the receptionist our situation and why we only received one bed and she failed to answer and assist in the problem. The receptionist instead told us she couldn't do anything about it and tried blaming their bad planning on us. My group and I felt the lack of assistance and felt unwelcome. read more

I'm a newbie to the Mexican all-inclusive thing, but I think my one week experience at the Decameron was above average. I'd certainly come back to this resort, which we heard nicknamed, "The Royal Canadian" because of the flocks of Canucks who cluster here during the winter. I dislike the huge towering resort palaces that are so common in PV. From my experience and from what I heard repeatedly, the unpretentious Royal Decameron offers a much more relaxed and friendly atmosphere by all accounts, while also offering a high level of service, which one would expect based on its star rating (3.5-5 stars in travel mags, other online review sites). We stayed in the adult building, which had an adult pool (loved it) and is a quick walk to the main lobby and to the beach. It's also closest to the theatre/disco, and some nights our friends found this loud as their door faced the venue - we were slightly around the corner and it didn't bother us. The rooms are clean and simplistic, and had lots of space and storage. It's an extra charge for a safe in the room, $5 USD per day. Waiting in line at the cashier's office to pay for the safe was probably the worst part of my trip, be forewarned. The a/c was in each room window - a little loud but efficient. Small TV but many channels, and we found the bed comfortable. If I had had to spend a day in the room for some reason I would not have suffered. There's no mini-bar or fridge, not that we ever lacked for booze and sustenance. The buffet food is overall really good, definitely better than expected. I'd call myself a foodie and I always found numerous items in the buffet which were delicious and artfully prepared. There are also numerous buffet restos to choose from, and the theme nights keep things interesting. The à la carte restaurants I would not recommend, however, nice presentation but the food is really lacking. We tried the Italian place (not good, kinda weird actually, super doughy pasta, lamb that tasted and looked suspiciously like beef) and the Roasted Meat on a Stick place (rather oily and heavy on the pork offerings). The process of making reservations for the à la cartes was not a problem, we just walked up to the desk in the later morning and there was no waiting. I liked that there were many scheduled daily activities, like yoga on the beach, volleyball, art activities and bike rides into the nearby town of Bucerias. Nearly every night there was some major activity, like a casino night, karaoke, live entertainment and local vendors in one of the courtyards. The little night market with different products and tables on different nights was a nice touch. The resort grounds are spacious and beautifully maintained; personally I love the bright colours and all the walkways. And the iguana tree!! So cool. It is an older resort but it has a huge beachfront and the buildings are only a few storeys high, so you avoid the filtering of all humanity into one teeny front area. It's a huge resort but it never felt crowded. The outings we booked via the resort (snorkeling, fishing, whale watching) were all top notch and we never ran into any delays, extra costs or other undesirable surprises which sometimes happen with Mexican tourism. Very easy bookings done at the tourism desk, credit cards accepted. A great experience overall, especially because I really had reservations about doing the big resort all-inclusive thing, but it ended up being a very enjoyable and relaxing holiday. I'd come back! read more

This review is for the Royal Decameron in Bucerias, Mexico, near Puerto Vallarta. ANYONE WHO GIVES THIS PLACE A HIGH RATING HAS PROBABLY NEVER BEEN TO A DECENT ALL INCLUSIVE RESORT! 1. Food is barely edible on good days. Most days and times, food was just awful. Most dishes were not readily identifiable. Staff bad at keeping trays stocked. A cook making omelettes had all of them coming out brown due to the black, never cleaned griddle. No meat for breakfast. The counters in front of the buffet trays were always dirty unless you come in when they first open. 2. Facilities poorly maintained. 3. NO ELEVATORS. Period. 4. No in-room WIFI 4. No coffee maker, fridge, or microwave in room. (Although microwave would be a bonus) 5. Room keys are actual metal cut keys!!! With the ROOM NUMBER stamped onto the keys!! 6. Also, the VERY SMALL room safe uses a key as well that is on the same rusted corroded keyring lanyard with the room key. Both lanyard metal spring clips broke one day apart. When I got replacements, they were used and corroded as well! Not even a new LANYARD??!!? Safe is not large enough to store a laptop or larger tablets. So you can take your chances and leave it in the room or lug it around with you to the pool, dinner and beach, etc. 7. Wrong sized ill-fitting door to our room 6322. You can see sunlight coming through on all 4 sides. Also, the sliding balcony door has been broken for years. It has damage from some previous forced entry. The tab that's supposed to prevent the simple lifting of the lock latch from outside is disabled or broken. 8. Furniture is so old, it's depressing. 9. The only electrical outlet that is accessible without moving the heavy old furniture is the one in the bathroom. NO ELECTRICAL OUTLET IN THE ROOM. 10. The bathroom has a window, which is directly off the main hall to access all rooms on the floor. The window has no smoked glass or curtain, so there is a clear VIEW of ANYONE INSIDE the BATHROOM from outside. While the bottom of the window is about 5' 10" (175 cm) from the floor, anyone can video or photo a person directly in the shower or on the toilet from outside. 11. NO ELEVATORS ANYWHERE. 12. The buildings are too spread out. The one piece of paper given at check-in has a map so small, the only way to read it was to take pics of it and then zoom in on the pics. And even that map was grossly incomplete and in no particular order. Our room was in bloque 6, the furthest away from EVERYTHING (food, coffee, beach) had no label or name on the map at all. And our room was on the 3rd floor. With NO ELEVATOR. So the 'no coffee in room' was personally terrible for us. I understand that may not matter to everyone. 13. No clothes iron in room. There's a note on that paper brochure that laundry is available. But no instructions on how to access the service. 13. The pavement bricks used around some pools are NOT pavement type bricks or tiles. They are wall type clay bricks & are rough on your feet. And getting worse from deterioration. 14. There is no place on the entire site to get anything to eat between 5pm & 6pm. 15. No blackout curtains in our room. 16. Staff extremely uninformed! Part of our stay was over New Year's Eve. I called a few days before our arrival and asked if there was any New Year's events planned. I was told no. I had also checked the resort website before calling. No information found. When we arrived on Dec 30, 2023 I asked again at check-in and was told by lobby staff 'no special new year's plans.' The morning of new years eve, I happened to catch a glimpse in between a small opening between buildings of tables, chairs and a stage being set up. I asked another guest who said she was informed by yet another guest that there WOULD be a new year's event with live entertainment, fireworks, etc., with a themed attire for all guests to attend. 17. We requested a room change. We were given a new room in bloque 4, but not until 1.5 days before leaving. 18. Mixed tropical drinks all taste the same because they use some generic mix and add different colors dependent on what you order, with a slight exception of the pina colada. But bartenders were fast and friendly. Facilities look nice from a distance. But close up, this place needs a COMPLETE and PROFESSIONAL overhaul and update. Not just bright paint splashed on the walls. When things break, it appears they get someone to 'patch it' who doesn't have the skills nor proper equipment to make repairs properly. The door to our room had sunlight coming in on all 4 sides. I wish I could post pics. Good stuff: Staff friendly. Room AC worked well and quiet. Pools clean. Adults only pool clean and quiet. This place cost us too much money for the substandard facilities and overall experience. There were not a lot of foreigners. And almost no other Americans. The largest foreign contingent was Canadian. Maybe we missed the memo amongst Americans to avoid this place. I would NEVER pay to stay there again. Never. read more

If you enjoy cold showers the wonder if your getting shampoo or soap ? And a bed that makes you feel like you just replaced your roof by yourself. THIS is your place!!!! .food is ok but the menu doesn't change .grounds and room are decent and staff is friendly, great location. read more

I write this while I'm still at the resort waiting for my room to be cleaned. Arrived and tried to check in. Our luggage was put on the cart and not even rolled 100 feet and dropped off. They made myself who's pregnant to carry my suitcase and bag up 3 floors after the bellman told us our room was upstairs. WRONG! After 10 minutes bringing everything up, ends up our room was on bottom floor so had to carry everything back down again and we even tipped the man. Bellman brought another mans luggage up because he tipped better which is horrible! There was 2 beachfront rooms which we paid extra for and they gave my brother a better view room but ours was blocked by trees and palapas so there was no view. I went back and explained we didn't pay more $200+ taxes for the room to have a view of chairs and huts. The front desk agent told us no problem just come at 11am with your luggage and we will give you better room. The rooms were so outdated. We have ants and flies and it's just old but I try to be positive and since we're out on the beach or pool it'll be ok, so I let it slide but I was wrong again because of the thunder and lightning storms for the past couple days... there's no fridge, air conditioner doesn't work, the safety deposit box can't even fit my iPad without scratching it and you have to pay $2 per day which is BS!!! Next day as instructed We showed up at 11am after packing our luggage and since I'm 5 months pregnant my husband made me sit in the shade and the other girl told us we have to wait until after 3pm. That's 4 hours of our luggage and us being in the sun. Husband came back and I blew. I went to the front desk and took over 20 minutes to beg for different room and told them the girl the other day told us 11am. We didn't pay money to be sitting in the humid weather outside with our luggage! I paid the front girl as well as their supervisor so we could get a room quick and finally after all the complaining we received a room which was still old but only positive was the view. We still had to carry our bags up the 3 floors again. I suggest people who are disabled not to book at this resort. I do not feel that if I brought my father or even uncle this resort would not be good for them. People with diabetes on insulin or need any medications stored in the fridge will be very disappointed. The food there's lots of variety and there's snack bars that serve hotdogs and hamburger if your lucky before the locals come and terrorize the food. The buffets are repetitive and hit or miss. The third day I had bad stomach issues so I wasn't able to leave the room but was starving so my husband and the group went to eat and asked if they could bring up some toast or hamburger and some water but the servers wouldn't allow him to bring food outside facility even if I was sick. The alacarte restaurants we only went to Rodizio which is the Brazilian style which was good, and the Picoolo which is the Italian and that was actually a failure but the Server was excellent! Room maid service: first 4 days were fine. But after 5,6th the maid seemed like she expected more and $2 per day plus 4 face masks and makeup is plenty. They don't even make that in a day! Some people don't even pay for the maid service. She did my brothers room which is right next door and then skipped ours and made me wait outside the room for over 3 more hours which is ridiculous. Unfortunately there isn't many people who stand out. Andres is the activities fitness instructor and I've known him from the Occidental Grand and he is fabulous and always has a smile on his face! The Piccolo, Ignacio was best service so yes a $10usd tip was given, as for the Buffets the servers treat you like garbage unless you're a local Mexican which right now the complex is 90% full of rude and obnoxious locals who treat everyone like crap. They'll cut you in line at the buffet as well the bar, towel station, basically anywhere!! Another note what is the point of having tongs to collect food when they just like to use their hands. Gross! Only positives is the beach is close but this resort is open so anyone can enter which is a bit sketchy and all I can say is pay a little more and stay somewhere where there's actual working AC, a FREE Safety deposit box and staff who actually acknowledge you and smile. Everyone seems miserable unless you're a local Mexican. I speak Spanish and understand and some of the things that were said is unacceptable. Personally it is your choice if you decide to book this place but I'd highly suggest Sunscape or the Flamingo first before this place. Atleast you'll get good service with friendly people and no problems. Also you'll feel safe, boy paranoid worrying about random people just showing up inside the compound. Oh and I forgot to add ONE BOTTLE OF WATER PER ROOM PER DAY! read more

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Kind of a low key Mexican Resort. The property is quite beautiful and there's different pools to visit within the resort. The beaches were also nice. The rooms are low budget and not very clean making it difficult to relax when you need a break from the heat. Food was pretty bad and they use the cheapest booze possible for making drinks. I actually walked up the street and found a store to buy my own booze during our 1 week stay. The gym was absolutely terrible and actually dangerous to get into. A friend of mine walked right into a clear glass door....normally I might think something like that was kinda funny, but this door had absolutely no markings or handle on it and my friend was shook up pretty bad. Overall I think you pretty much get what you pay for at this resort. The price was low, as was the quality. If you can go super cheap, maybe, otherwise I'd stay away. read more

Royal Decameron Complex - Hotels Near Me - Riviera de Nayarit, NAY

I have stayed at the Royal Decameron in Montego Bay and Runaway Bay before coming to this resort so I already an idea of what to expect. I stayed here for a week in November of 2016, the price was right, the trip was overall okay but not like the other two resorts I stayed at, I do highly recommend Royal Decameron in Runaway Bay Jamaica! As always before travelling I read lots of reviews before booking the resort, there was nothing terrible in the reviews and it sounded to be an average resort. The things I mostly look out for is food poisoning as you want to try your best to avoid being sick especially in another country when you are supposed to be enjoying your time! The resort is quite large and is separated in six blocks of rooms, I stayed in block 4 by the quiet adults only pool. There is two large buffet restaurants, which serve breakfast, lunch and dinner as well as five specialty restaurants. Where I stayed in block 4 the Sushi restaurant also opens for breakfast in the morning and it is much quieter than breakfast in one of the two buffets which you have to wait to be seated and there is usually a large line in the mornings. I do recommend staying in between blocks 4 and 5 even though you do not get an ocean view from your room it is much quieter. Block 1 is the noisier part of the resort so if you are a light sleeper I would avoid that area. One of the things I did enjoy from our room is the tree in front of our balcony. I would watch the iguanas wake up in the morning as they climb up at night and sleep there. Also the resort feeds them daily. One afternoon a big iguana somehow ended up in the pool! They are always around but as long you don't bother them, they won't bother you. The room itself is very basic but you are not there to spend all your time in the room, it was fine. The bed was comfy and I slept well even with a window air conditioning unit which I didn't think could keep up with the humidity but it did, it was fine! You do have to pay to use the safe in the room, but I just kept my items in my suitcase that locked and honestly I did not worry at all about things being stolen. Also you can ask for a mini fridge and they will bring one to your room, as the rooms do not have one but they are available if you request one. The wifi is terrible and only available in the lobby areas, no wifi in rooms and no option available to purchase either. I would have gladly purchased if the option was available. Don't expect to come and be able to do any sort of work here. Although the wifi was still able to make facetime calls so you could still communicate with friends and family if needed. Now to the lounge chairs around the pool and beach, these are old and very very hard so make sure you have something soft to put on your chair. A Lot of people were using pool floaties to lay on which you can buy right at the resort for $10. We spent most of our time at the adults only pool and as soon as children arrived to the area the staff were right on top of removing them which is nice! Other places that I have stayed at were not so strict about this. The pools close at 6pm and some do complain about this but for me once the sun goes down, I am ready to move along. The drinks were probably the worst part of the trip for me, even when you ask for better quality alcohol and watch as they pour half a cup in, you still don't taste or even get any feeling from it. Actually one of the servers when questioning the wine said that it was just grape juice! I believe them, I drink wine frequently and whatever they were serving wasn't wine... I recommend eating at Piccolo(Italian) and the brazilian restaurant. Both had great service and were quite good, I try to avoid eating at the buffet when possible. Overall the trip was acceptable but I won't be rushing back! read more

Royal Decameron Complex - Hotels Near Me - Riviera de Nayarit, NAY

Terrible! It was a pretty pathetic "all-inclusive". Let me start with the good. For the most part, staff was very friendly and helpful. Secondly, the beach where the hotel is located, was great. Thats it. The rest of the place is a dump. Let's go through all the issues. First and foremost, the food is terrible. Just bland and from an appearance standpoint, it looked disgusting. We tried the dinner and breakfast buffets and both were seriously lacking. I made due by ordering eggs made to order each morning. I can understand if the Mexican staff has difficulty making say Italian food, but how do the screw up chilaquiles?! Constantly saw flies and birds in the buffet area. Just gross. Pools close at 5pm. The dining options close at 9:30pm. There is no room service. They allow you to borrow board games, as long as you ask before 5pm. The rooms smell. We had multiple family members stay and none of the rooms looked the same. It's almost as if they just fix and replace items in the room with random sinks and tiling. Our sink dripped. Shower water pressure was horrible. None of the rooms came with irons or hair dryers. If you wanted to use the room safe, you had to pay a daily fee. Beds are uncomfortable and old. You can feel/hear the clicking of springs when you roll on the bed. Wi-Fi is non existent. It's available in the hotel lobby and that's it. There's no signal in the rooms, in the dining areas, on the beach... nothing. To me, the point of an all-inclusive is to create a place that's a one stop shop. A place where you could literally stay, throughout the entire trip and be entertained the entire time. That is NOT Decameron. I wouldn't recommend this place and wouldn't stay here again. read more

First off let me say that this is a 100 percent accurate review of the ,staff, food, room, tour and area surrounding the hotel. Also, when the people at the Royal Decameron read this review PLEASE DO NOT leave a stupid response that you are sorry or please come back to see us again because we will not ever come back there and if you were sorry you would have just fixed the issues while we were there and apologized to us personally but you didn't. Now, on to the review. After being up all day traveling and getting to the hotel room after check-in at about 4PM the thing we usually do is take a quick shower. That would have been great except there were no face towels, bath towels or bathmat. No soap was available on the bathroom counter either so we went to the front desk and told them. They said that towels are ALWAYS A PROBLEM and they would see what they could do. We ate and went back to the room and still nothing. We went back to the front desk and saw that they had new staff at the front desk. We told them about the towel situation and they said they new nothing. Not a good start. About 8:15 we got a knock at the door and it was one of the guys at the front desk and he handed us one, yes one beach towel with nothing else. I remained calm but took the towel. We opened the towel only to see it was soiled and smelled very bad. I took the towel back to the front and gave it back. We just rinsed off the best we could and used some soap that we brought with us and just air dried, lol. The room was dirty and had a strange smell to it. The shower had some hair at the drain which we cleaned. It had no place to put your shampoo or soap because the shelf had been broken and not replaced. The bed was short sheeted meaning the bed was a king but they put on either a queen or twin sheet instead. The pillows were hard and the bed lumpy. The one and only good thing the room had going for it was the ac worked well. Now on to the food. We have been to many hotels in our lives and this was without a doubt the worst food we have ever encountered. It was for seven days always lukewarm or cold, bland and some of the toughest meat we have ever had. We have had jerk pork and chicken before and this was NOT jerk. It was just bland meat at best. There were flies ALWAYS landing on the uncovered food so we just learned which foods those were and avoided them. This hotel and the other Decameron next door were both the same because we tried both. There is no ac at any restaurant and half the fans do not work at all. You will be drenched in sweat within 10 minutes of sitting down to eat. The beach was fine with enough cabanas for everyone to enjoy. The only problem was there was SO MUCH WEED ALWAYS BEING SMOKED that if you do not like it like us then it became uncomfortable. They are ALWAYS bothering you to buy it or something else. Security is non existent and when I did ask about it they did not care at all. Then why have security at all. All we ever saw them do was hide by trees and sleep or stay on there phones. The hip strip surrounding the hotel was safe enough but again so much weed and people passed out on the street is was just not fun at all. We took one tour and the lady who sells for Nexus at the hotel LIED LIED LIED TO US about the tour we purchased. If you plan to take a tour use your credit card so if they try to not give you what you paid for then at least you can dispute the charges. There was one guy who worked the buffet a lot while we were there and he did do a great job. His name was Hakeem. After speaking with housekeeping about our issues we did finally get towels put in our room every day. It was probably because we tipped them so well ,lol. To sum it up the staff for the most part did try and were friendly but this DUMP is at best a 1-2 star hotel and management could not care at all about you or any issue you might have. This hotel grounds are not very clean and the restaurants are a disgusting cesspool of filth. DO NOT WASTE YOUR YOUR HARD EARNED MONEY ON THIS DUMP THEY CALL A HOTEL !!! read more

UPDATE: Royal Decameron Bucerías: staff is great management not so much. BEST server Luis!!! read more

Due to the coronavirus we decided to postpone our vacation. We were going to stay at Royal Decameron Cornwall at Montego Bay. The resort is saying that they will not postpone or refund our money because we're in the penalty phase. Our trip was scheduled for 3/19/20. I was going with my husband and 2 other couples to celebrate my 40th Birthday! I'm so upset with the resort. No one wants to travel out of the country at a time like this and be stuck there. This is not good for business. I will never book through them again. read more

This place has gone down A LOT! The beach and resort are beautiful HOWEVER, the staff is horrible. 1. Checking in was a disaster. My family and I (there are 7 of us) paid a whole lot of money to come on a much needed trip together after someone very special to us passed away. We all reserved everything together and my grandpa is handicap so he can't walk very far. They put us all on block 5 (one of the furthest buildings from where everything is at), so of course our first ask was to please put us somewhere closer. That didn't work so we went to battle for my grandpa, at the very least. Their solution was to put him a little bit closer (block 3, still far) and put him on the third floor. Logical people would not put someone who can't walk on the third floor to climb stairs. Not to mention, they kept us on block 5 so we were separated from our family. 2. We forgot our keys in our room one night. Yes, this is our fault for not remembering to grab them before we walked out the door. OOPS! I do that all of the time at home but I'm not used to the door locking on my way out. Anyway, that's not the issue. We called the front and asked someone to please come and open our door for us. They made us walk all the way to the check in desk (which is not close to block 5 by the way) just to confirm our name and send us right back to our room to wait for someone. OK, fine... 40 MINUTES LATER AT 1am in the morning, someone finally came. 3. The rooms are not taken care of and it's very noticeable. Aside from that, when you pay a lot of money to stay at a resort, you expect a little more in your room. We had a trash can and a bar of soap. No water, no towels, no mini fridge, no bag for dirty clothes... like actually nothing. 4. It's COVID time, I get it. Which means no shows, no spa, pools close very early, etc. You get the ocean and that's about it. FINE! But at least let me know on the website before I book it, not once I've already arrived. Full price for half the fun. It's beautiful but the service makes it ugly. On the bright side, the bartenders are nice and the restaurant staff are great. Other than that, it's horrible. I will never come back. The staff is not happy and you can tell. Management must really be bad because when employees are happy, guests are happy and unfortunately that was not the case. read more

Just came back from a week long stay at Royal Decameron. We had a wonderful stay. Our check in went smoothly. The people at the front desk were nice and spoke English well. We enjoyed the food and the variety of fresh juices, especially during breakfast. You get to have custom made omelets at breakfast, at lunch you can get custom made pastas and then subs that get toasted in their wood fire ovens. They also have an ice cream bar at lunch and dinner. The ice creams were rich and creamy and not too sweet. They have a huge selection of fresh fruits and veggies. We loved the sweet papayas and plantains every morning. The staff were so friendly and accommodating. We're always greeted with a smile. It was also very clean. Someone was always cleaning the grounds. The rooms were cleaned everyday. The rooms were pretty basic but are spacious and the beds are comfortable. My only complaint is that the air conditioning wasn't strong enough. They brought 2 large electric fans to our room which made our sleep definitely more comfortable. We enjoyed the pools, the bars, especially bar in block 6. They make the best Palomas and have the friendliest bartenders, Enoc and Abel. Piccolo was their best ala carte restaurant which was worth lining up for. Our Air Transat rep, Angelica was always available at Lobby 4 to help us with tours and information about checking out smoothly when our vacation is over. Did a few spa treatments as well and it was good and relaxing. The massages are amazing. Watch out for the daily spa specials. I'm sure there are nicer, more posh resorts in Puerto Vallarta but the staff at Decameron make us wanna go back. read more

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I came here for a wedding in a bus full of people that had already pay for the rooms and it was the worse management Of people and time that I have ever seen they made us stay in the street not even in the lobby for 3hrs 30min. We were the first bus to arrive but the last one to be able to get in to the rooms how is that even possible. I don't know !!! But only at this hotel they manage to give such a horrible experiences and costumer services Fyi in this hotel only exchange u dollars if U have a passport such a wonderful experience of this hotel I'm taking with me...this hotel is a joke lol read more

We spent a week at the Royal Decameron in November 2014. For the price paid ~$830 Canadian including return flight from Vancouver, we enjoyed the stay and were satisfied that we got our moneys worth. My partner and I read lots of reviews before we decided on the resort, so we knew what we were getting into. The resort is quite large. It has six massive blocks of rooms, several pools, three tennis courts, two large buffet restaurants, five specialty restaurants. We stayed in block 5, which is 3-4 blocks walk from the beach. This block has its own adult pool area and snack/dinner restaurants and generally was quiet in the evening. Although we would have liked to be closer to the beach, we spoke with guests from other blocks who said their sleep had been interrupted overnight by being in a noisier part of the resort. Behind the japanese/thai restaurant, there's a tree that the iguanas climb up at night, and at noon every day they come down to feed. Watching them was one of the highlights of the trip - such amazing creatures. The room itself could definitely have used some updating. The bed and pillows were very firm, which was difficult to adjust to. The tv in the room was small and old - not even a flat screen! I have stayed at a couple other resorts for the same price point that have all had flat screens. Channel selection was good, and surprisingly included CBC, Fox News & CNN along with a few other channels in English, 60 or so channels total. The air conditioning unit worked well, but was a bit noisy. That might have drowned out the sound of our neighbors coming back to their room late at night, so we didn't mind the noise. We paid an extra US$23 for our stay to have use of the safe, which I would highly recommend. We didn't use the balcony except to dry our wet clothing, but might have used it a bit more in the afternoon and evening if there were a mini fridge in the unit. Again, this is the first resort I've stayed at that has not had one. We ate at the buffets for most of the meals, and found the food to be generally quite good. My girlfriend likes to wake up to a cup of coffee in the morning but she said the resort's offering was dreadful. They have a good selection of veggies, meat dishes, chips, salsa and guacamole for lunch/dinner. We did not like most of the chicken dishes that were offered, but your mileage may vary! Lots of fruit in the morning, though sometimes of questionable quality- not always the best cuts of watermelon or pineapple, and very rarely were there apples available. Must be the wrong time of year for mangoes as well - unfortunate that they didn't offer any. Other breakfast selections include pastries, toast, smoothies, omelets, etc. There was always staff on hand to clear our plates and offer us drinks at the buffets. The cleaning staff did an excellent job with our room every morning. Bring plenty of US dollar bills or loonies to hand out. Besides the cleaners, the bar staff especially could use more tips for some of the rudeness they have to put up with. I witnessed a lot of people who neglected to even say please and thank you. There is no poolside service at the resort - so if it bothers you to have to walk up to any one of the five or so bars nearby each of the pools, this is not the place for you. We noticed people tend to bring their own thermos or other drink holders for the alcohol, but we didn't really find this necessary. The drinks might not have the best quality liquor but they do tend to be quite strong, even in the small plastic cups provided. We found the grounds of the resort to be exceptionally clean and well maintained, with a number of staff constantly looking after the place. There were also lifeguards around the pools for extra piece of mind. We ate at two of the specialty restaurants during our stay - Rodizio Grill(Steakhouse) and Piccolo(Italian). The service at both was quite good, and the food of a higher quality than what we had at the buffet. As for the ocean, I went body-surfing a few times and really enjoyed it. The waves can be quite strong, so be careful. The beach is clean but filled with people selling shirts, bags, and any number of trinkets. The pools are only open until 6 each night, and the towel service closes at the same time. The activity staff are very friendly, but most of the time their activities do not happen on time, if at all. Several times I was in the area for volleyball or tennis when scheduled and the games never happened. There are a lot of activities on offer which vary from day to day - everything from yoga on the beach to kayaking, blackjack, etc. We went to watch the shows most evenings and found the performers to be excellent. On the nights where they had audience participation shows, the audience that went up on the stage tended to be drunk and not the best performers. The activities desk also has a number of games that you can sign out - Scrabble, Battleship, Uno, etc. along with a couple books. read more

Good service . Al Mexico food buffet . Nice bar drink all day. Beautiful beach , especially doing massage on the beach.... It's paradise.... read more

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Very disappointing to say the least. The whole "resort" is way below from the rating that Expedia, Booking and other trip advising companies set it to. The hotel is rated as a five star, but the installations and amenities including the guest rooms and lobby are no higher than 2 stars. The restaurants offer a very poor selection of food. The most important thing about the restaurants is the general hygiene and cleanliness. There are several flies not only over the food, but we have found dead flies on several of the platters. There is no system in place to control this situation. There are also plenty of birds that come in and eat the food directly from the buffet. The food also does not look fresh, and there are iguana feces outside the restaurant and in several other places around the resort. The guest rooms have very old and sometimes broken furniture and are very outdated. We had a bad experience the last day since the air conditioning completely stopped working in 90 degree weather and 95 percent humidity. After complaining about the several issues with the hotel, the staff tried to send a lame apology with sparkling wine and a letter, and then claimed that this "amenity" was the reason we did not get any kind of refund. read more

We were here with a big group of people and there was serval incidents here at The Royal Decameron Complex inclusive resort. One our friends got in a fight with one of your employees here and you guys did nothing about it. Another one the Brazilian steakhouse the food is horrible and took forever for the food to come around to the tables. This is not a three star resort this is not even a 1 star resort at all. House cleaning is awesome and keeps the rooms clean. You need to do something about the beds that you guys have in the rooms. The showers that you guys have in the rooms are absolutely horrible. When you take a shower the bathroom floor is full of water by the toilet, by the door and on the other side of the door by the sink. You guys need to upgrade the bathrooms. No one is going to pay for the price of your resort. Food is okay not all that great!! For instance Cancun there restaurant is always open and also the snack bar. You guys only have it open for certain amount of hours for breakfast lunch and dinner. We came down to do reservations for the restaurants and the One that we choose for the next day they said that they were closed due to them having a bbq outside. You guys at least know something before anyone makes reservations for that certain restaurant or at least say that this restaurant is not available for that day. We're trying to rent a car from your resort but your employees tell us oh you have to call and make reservations and pay everything up front. You guys should be the ones to make the reservations for us to rent the car and not the other way around. Just letting you know we will never recommend this resort to anyone and I hope this resort closes for good. We will never be coming here ever again read more

Horrible hotel the food is not good at all the staff is rude and not friendly at all they don't smile, I tried to make them laugh and I got nothing. We were suppose to get an ocean view and they lied we ended up getting a room right by where the staff gets their deliveries woke up really early which them throwing things it was horrible never staying here again don't waste your money we left early!! read more

I booked this hotel through apple vacations. The location of the hotel is far from everything. The staff speak minimal english. The hotel grounds are nice. The rooms could use some renovation. They are old and dated. They have five resturants which you have to make reservations for between 7-9 am and if you dont you must eat at buffet. There is no menu to view entree and the three resturant we tried were not good. The food was bland or they did not have anything we would eat. The hotel is huge and has many areas to relax. While on the beach you cant relax as you are being bombarded with trying to sell you everything from fish on stick to toe rings. The hotel has a board with times apple representative is suppose to be at hotel. I tried talking to the front desk staff, front desk assistant manager and customer service manager which resulted in them telling ne they have no way of knowing when apple rep would be there. This was the worst vacation and graduation gift to my daughter. I would never stay at a place that treats you poorly read more

All of the staff, from the waiters to the gardeners, are extremely friendly. Everybody is sociable and committed to their jobs. The food is always good, at whatever restaurants you go to. The rooms are always clean and well kept. We have been there twice and will be returning next year. Without a doubt, it is an amazing, family friendly resort! read more

We go on our annual family vacation to Mexico every year. And this year we tried Decameron in nayarit. The resort its self is nice the food is ok. I'm not big on buffets. The wife and kids loved it. Unfortunately I had a room with no air conditioning. It was Monday when I checked in a mentioned to the front desk was told they would send maintenace and they did so he can tell me he would return never did. Call front desk everyday asking for a diffrent room none available I was told, so I asked for a fan so that at least so my family can sleep. All week nothing was done. Finally a fan 5 hours before I checkout. Yo me thats ridiculous. Sad thing nothing will be done. And yet I still got charged full price for my room even though only half was in working condition. Thanks Decameron for the wonderful experience. Never again. read more

If I could give this place less than one star I would. Before arriving we were told a price for 4 people in 1 room and that we could change the booking when we arrive. As we arrive we are treated with zero respect and were told it was going to be over double the original cost and we should have changed the booking before arrival. After speaking to 2 employees, the manager and showing them the confirmation email from the employee we spoke to earlier, there was still no resolution and we were forced to pay. There was no remorse or understanding. The manager then told us he would make us reservations for a restaurant the following night. Needless to say, when we get there, there was no reservation put in for us. Rooms were outdated and dirty, drinks were weak, and food was mediocre. Do NOT stay here and save yourself the time, money and go somewhere that actually understands what coustumer service is. read more

If I could give this place less than one star I would. Before arriving we were told a price for 4 people in 1 room and that we could change the booking when we arrive. As we arrive we are treated with zero respect and were told it was going to be over double the original cost and we should have changed the booking before arrival. After speaking to 2 employees, the manager and showing them the confirmation email from the employee we spoke to earlier, there was still no resolution and we were forced to pay. There was no remorse or understanding. The manager then told us he would make us reservations for a restaurant the following night. Needless to say, when we get there, there was no reservation put in for us. Rooms were outdated and dirty, drinks were weak, and food was mediocre. Do NOT stay here and save yourself the time, money and go somewhere that actually understands what coustumer service is. read more

Terrible service in rooms we came had three rooms for two nights one of the rooms did not get cleaned we told front desk and they never cleaned it they did not leave toilet paper by the second day we ran out asked one of the ladies that clean if i could have some she said i had to wait it took about 30 min to get some this hotel does not have a contact number to the front desk they do have phones but no phone book or speed dial to the front desk the bathrooms are really small and so is the room our room does have AC which is the only good part but the AC does not reach the bathroom therefore the bathroom is extremely hot and the bathroom does not have a fan not sure if they have a plumage issue but our bathroom smells really bad it smells like old no fridge in the rooms this hotel seems old we paid a lot to have this kind of service and these really small rooms , the food isn't the best most of it does not have flavor but it is okay the only good part of this hotel is that the pools seem clean and you are super close to the beach other then that i would not recommend it to anyone specially not for the price we paid! read more

I have been brooding over our experience at the Decameron for over a year but didn't know about YELP until my daughter told us just last week. The grounds are nice, the rooms are clean, the food and drinks are fine for the price you pay. The problem is that if you do not speak Spanish or don't look Latin you would probably want to go elsewhere. The staff speaks minimal English and we were ignored many times in restaurants. We decided to take a diving class but due to some medical conditions we were asked to get a medical waiver from the hotel doctor. We were told the fee would be around $10 apiece. The doctor spent less that 10 minutes with us taking a short medical history and my husband's blood pressure. She then tried to charge us $120 for the visit. When my husband protested she lowered the price to $60. The only signage in the office was in Spanish which I can't read. When we protested to the hotel management we were ignored. When we checked out we brought up the issue again and were told that someone would contact us and take care of the matter. We have never heard from anyone. My suggestion is spend a little more money and go elsewhere. This is not a resort for the gringo North American that doesn't speak Spanish. read more