I have been going to Royal Beauty Supply in West Islip for many years with my sister who is a licensed esthetician. I have an immune disorder and have a lot of allergies to different products but there are several products that Deva makes that I have been able to use and have purchased them there for probably 15 years. I have spent thousands of dollars in this store over the past years. This last month, my sister went to pick up my regular products as usual, but the store was out of the ones that I use and they had to order them for her/me. When my sister came back to the store to pick up my order, she noticed that the product had different packaging. When my sister asked about this, she was reassured that the product was the same and that it was just the packaging that had changed. She didn't think anything of it and so she picked up $259.57 worth of product and brought them back for me. I trusted that it was the same product - the One Conditioner and the Deva Styling cream, so I used them as I always have. A few hours after using the new products, I felt very ill and at first, I couldn't figure out why. Then I thought to look at the ingredients on the new packaging and compare it to the old bottle which I still had. Omg! The ingredients were totally different. The old One Conditioner had all kinds of herbs in it and very little chemicals. The same with the styling cream. The new One Conditioner and styling cream have tons of chemicals in them an no natural herbs. I was so upset. I brought them to my allergist the next day who checks everything with me and sure enough, I was having a strong negative reaction to both of these two products. I was upset, because I had been using the original
products for all these years and did very well with them and wondered why Deva changed them. But, I thought I could just return what I bought and get a refund. I called the store and explained my situation, but the store refused to give me a refund and said that they could only issue me a store credit. I asked if they could make an exception because of my special circumstances and having been a loyal customer for all of these years. But, even though I have been a loyal customer and I have an immune disorder, they refused to give me money back. They said that they will only issue me a store credit. Well, there is nothing else in that store that I can use. It was hard enough for me to find the original Deva products that I could tolerate which have now been discontinued, (although I have been able to find them elsewhere online after searching today). The point is, they wouldn't grant me the courtesy as a loyal customer for all these years even though it is because of a health concern and something that I was mislead to believe. I will be returning all of my products for a store credit that I cannot use. I am beyond upset. I have to say that the women in the store have always been nice in the past, but this lack of caring about my specific medical condition is just unacceptable to me from a human being standpoint. Is money more important to this business than responding to someone who has patronized this store for so many years? It saddens me. read more