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    Rowena's

    3.7 (6 reviews)
    Open 10:00 am - 5:00 pm

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    Shoe Dept. Encore

    Shoe Dept. Encore

    (1 review)

    $$

    I don't normally take the time to do these things, but I'm extremely upset about how rude and…read morecareless the employees were to me and my mother today. As it was closing time, 6 PM, we were gathering the shoes we wanted to purchase after a bit of trouble finding them. A new girl, as told by the cashier, kept roaming around us (im assuming to let us know it was time to go) and when I originally asked a question about the shoes I was looking for (before close. About 5:45) she didn't offer more than a "no were out". So as I'm digging trying to find my size, it's now 6, in the most impolite manner the same girl says "Um we're CLOSED". As I bit my tongue and walked to the register, almost ready to say forget giving this place my business, I told the cashier about how rude her employee was. Didn't even get an I'm sorry. Just a "she's new". My mother didn't want to cause a scene but this is completely disrespectful to someone who's paying there hard earned money. I would've completely understood had the young woman have approached us with an, "I'm sorry, we're actually closing up. Can I help you finish finding anything, etc etc" but to run up to us and yell they were closed after already showing poor customer service was too much. Don't know if we'll be back to spend any more of our money and be treated like we don't matter.

    From the owner: At Shoe Dept. Encore, you can find brand-name shoes, the latest trends, handbags and fun…read moreaccessories at affordable prices for women, men and kids. With our large stores, there is plenty of room to shop and TV entertainment areas for men and kids! We're a family-friendly footwear store with 1000+ locations carrying well-known brands for everyone such as HEYDUDE, Crocs, Skechers, Timberland, Tommy Hilfiger, and branded athletics such as adidas, New Balance, and Converse. Brand selection varies by location. We also offer a selection of shoes in extended sizes and wide widths! Our store associates are ready to help find your fit. Whatever your style, whatever your budget - that's our Dept.

    Rowena's - flowers - Updated May 2026

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