Ronda will never groom my dogs or my daughter's dogs again!…read more
She insisted that all four shih tzus be brought out to her van at one time, said they would be happier together. REally? When I saw the tiny space she crammed them in, I almost told her to forget it...but first time groom I let it go....she was here four hours and called me, said she had to go pee, so quick come get dogs....
When I went out there, she had one harness on right, the rest around bellies, etc....these dogs are a flight risk always and had already warned her about that, but she was too busy dumping them to care.
I paid her (my bad) and she left..got the dogs inside and started looking them over......everyone of them had had their eyelashes cut off!!!!!!
Despite the instructions I told her and wrote down for her, she half groomed, did not smooth nails if she cut them at all, they were shaved here and there, even I could tell where she changed to different blades, faces still had long hair on them, not shaved at all....they didn't have a clean smell, she cut more off the tail than I told her, and my small rescue who has back issues as I told her...she complained that she kept sitting down!!!!!
She had also had told my daughter and me that she had a belly strap for that kind of thing, later denying that she had said it.
Then, I noticed that lil bits (the one with back issues) ears were soaking wet, outside and inside, which led me to believe that she simply wet the high spots in these dogs instead of bathing them.
After several days, getting over my chemo treatment and anger at what she'd charged me 280.00 for, not to mention what my babies went thru, I called her.
Asked why she cut eyelashes off....her response was she guessed she just cut too short.....ha! these little dogs have pop eyes and their eyelashes are super important to keep dirt, etc out of their eyes.....duh, how could an experienced groomer not know that?
Then I asked about lil bits ears being so wet that I had to towel them dry and she tried to say maybe she didn't want her ears dried.....what utter nonsense this woman spoke!!!!!
She apologized several times but what she should have done was refund me every cent I paid her including the tip!!!!
The dogs should have been called for one at a time, dumping them all at once does not give you time to look them over....ergo her reasoning, I'm sure!
Groomers should never, never cut off a dogs eyelashes! they're there for a reason!
Groomers should pay attention to the owners instruction....we're the customers!
And when the owner sees at one glance that she did NOT trim their chin and muzzle as specifically told and written down....and tells the groomer....even if she did have to "go pee" she should have offered to come back and at least do what she should have done!
I also feel that she didn't clean up after her last dog groom because after stopping for gas, so she said, she came straight here....
These issues I've mentioned are just the icing on the cake...it would take hours to really get All the details down, but this much should give anyone pause when considering using her as their groomer!
All in all, I hope after reading this you reach out to other mobile groomers because this one does not do the right thing for the right reason!
