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    GFL Environmental Services

    GFL Environmental Services

    (2 reviews)

    My last 2 bills have $86.39, 3 months overdue, I called the local number and the company blamed…read moreme. I have my account setup on auto-pay. GFL representative said it was my fault. When I asked to have this corrected, I was told "you have a zero balance, "fugget-about-it." I then asked to have a supervisor call me. Still have NOT heard from anyone.

    I am a firm believer in supporting local business especially in rural communities.. but in this…read morecase, I should have done my research. The 2.8 rating from the Thorp GFL branch speaks volumes after working with them. I signed a contract for a 12 yr dumpster at my residential location. On the date of delivery the crew stated they did not have a 12 yrd but instead provided me with a 15 yrd dumpster instead. My contract stated that I was allowed 1 ton of garbage which would be appropriate for a 12 yrd dumpster. The crew FAILED to disclose that although they were supplying me with a larger dumpster, I still had to fill it within the means of 1 ton vs. 2 ton which is standard with a 15 yrd dumpster. Now how would anyone know when to stop filling at the appropriate level because at this point the dumpster is oversized and misleading. I was unaware that they were charging me for every pound exceeding the 1 ton as it was not disclosed until I was provided with an overcharged bill. I called the Thorp GFL branch and explained how this is misleading because the dumpster was no longer to scale with the tonnage appropriate for the size. The woman (unfortunately I did not get her name) was rude to say the least. She would cut me off and stated "I can send in a request for review but I will tell you right now that you are wasting your time and they are just going to deny it." It has been a very long time since I have dealt with someone so rude and unprofessional. And I work in customer service! She explained that she cannot help me and would not provide me with a name/phone number of someone else who I could express this concern to. I am completely baffled that this company operates this way and not to mention the hostility displayed by the office and accounting departments. I also spoke with Katie (accounting department) and she said " the reason we gave attitude on the phone was because you called about your account multiple times." I could go on and on with the unprofessional behavior displayed by this company but moral of the story if anyone needs dumpster rentals or waste removal services, save yourself the headache and instead hire a more reputable and higher rating company in Eau Claire or Wausau.

    Gibson's WaterCare - Gibson's WaterCare Logo

    Gibson's WaterCare

    (3 reviews)

    We moved into a home with Gibson's. They just continued service - never giving us details of the…read morecontract. Strike one. They send rude and unprofessional techs - one intimidating me and being confrontational in front of my two children WHILE INSIDE MY HOME. Strike two. The second tech misinterpreted my kindness for...? When he came back he kept asking about my husband and if something had changed. Strike 3. I was told there was an issue with the water softener and that they would contact for a service appointment. They never did. I had to reach out to them, and they have course came out to the appointment. They didn't tell me anything that they had done, left, and charged me $200. Surprise - it didn't even solve the problem. I had to wait until my new water softener was here, but I was thrilled to call and tell them to kick rocks. I am happily a Culligan customer and will continue to tell anyone and everyone a horrible experiences I've had with Gibsons. YOU CANNOT INTIMIDATE - HARASS - COME ONTO WOMEN IN THEIR OWN HOMES.

    Customers beware, this business is just terrible. I was a fairly happy customer for five years…read moreuntil I discovered they were over charging me for minerals. Over $300 in one year. Only choice I had was to leave... service was poor and they thought that the lack of user readable meters for the chemicals meant that they could charge whatever they wanted. Turns out, they are under new management and they're clearly trying to gouge their customer base. Don't sign up... or get rid of them if you're an existing customer.

    Roto-Rooter - plumbing - Updated October 2026

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