TRUSTworthy and HELPFUL! THANK YOU!!!
While my sister and I were stranded in Inverness (with a hire car that was unsafe to drive) Helen and the crew at Ross's Garage took every step that they could to try to get us on the road so that we could safely continue our holiday. The car hire company took the car back, though, and then unfairly criticised the garage for charging for parts that I paid for. Emergencies sometimes require decisions and it was mine to make after 2 days of worrying about the grinding and crunching noises the Ford was making. A passing stranger saw our wheel wobbling wildly and insisted that we go to this garage, as it was closest. I am so glad that he did.
Ross's garage was fair, helpful, and they bent over backwards to help 2 stranded American ladies get back to their hotel safely and were wonderful in every way. Without thier help and the help of the stranger (whose name we did not get before he vanished) we could have been on the motorway at 70MPH and lost a wheel, or worse. Hopefully the car hire will make good on their promises to me as I had to arrange for another company to hire a car to us. Mistakes happen, and cars do require repair, and the customer service that Ross's Garage showed me was top notch. I hope that the car hire company will take the same helpful attitude as Ross's Garage.
If I am ever in or near Inverness and I need a repair shop I will be calling upon Ross's Garage. They have my business for life. read more