Let me start out by saying that I love Ross and can always find what I am looking for there. I just recently moved across town and usually shop at the Carlisle Rd location, but I have been to this store a few times when I have been in the area. While the selection there is as to be expected with any Ross, the customer service is horrendous.
Last week, I stopped in after work to find a replacement wallet. After grabbing my purchase, I made my way to the register, which is where I ended up getting increasingly irritated. Not only did the cashier refuse to greet me, she never said a single word to me other than my total and appeared to have a major chip on her shoulder about having to assist me. I find this hilarious, considering that most of the time she was busy talking obnoxiously to another person in the store, who I assume was a friend who had come in to visit her. She handed me my bag and I politely wished her a good night, to which she didn't respond. As I start to walk away from the register, she calls out to me (with the same unpleasant attitude) "Don't forget your receipt." I turn around, and now I am at maximum irritation level, because she says this to me like I am a dumb ass for not grabbing my receipt, which was STILL hanging out of the printer. How dare I assume that it would have been placed in the bag with my purchases? Let me also say, that I have dealt with this same employee before on previous trips and she has treated me as such every time I have gone in.
As I said before, I enjoy shopping at Ross and have had positive customer service at this location, however this employee puts a bad taste in my mouth and makes me want to avoid this location and only shop at Ross when I am in the West York area and can go to the Carlisle Rd store. read more