1. Ross Dress for Less

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Bozeman, MT

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Ross Dress for Less

2.6 (12 reviews)
Closed • 9:30 am - 9:30 pm
Updated over 3 months ago

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Rikki's Furniture Gallery - LaZBoy stationary Sofas & Chairs

Rikki's Furniture Gallery

4.3(7 reviews)
2.0 mi
•$$$

Rikki's Furniture Gallery has the best customer service I've EVER experienced! I purchased a sofa…read morewith custom upolstery, but when it was delivered (free delivery!!) the sofa was way too big for my living room. I assumed I was stuck with it, since it was a custom order, but Steve was very kind and understanding. He not only said they would pick up the sofa, but he gave us a loaner sofa to use. We chose a different sofa that was on display and they delivered it within 2 hours!! It's wonderful to know we have good businesses in Bozeman that still offer personal, caring service. Thank you Steve, the delivery guys, and all the nice employees at Rikki's!

I am SO upset by my experience here! I originally posted how impressed I was by the staff and…read moreservice before and during the sale but my experience after the sale has been less than impressive. My partner and I chose Rikki's because I wanted to replace my 10-year-old Serta mattress. Steve, the manager, really listed to what we wanted and pointed us to an ideal mattress for both of us. When I mentioned Serta online had a deal for 2 free pillows, he let us pick out two we liked, for free, which was nice. When I mentioned concerns about formaldehyde and off-gassing, he promised to open the bag when the mattress was delivered Tues and suggested Thur delivery to me to let it off-gas. I thought ok time off work Thur to have the mattress delivered and was surprised when it came in the original shopping bag. I was also surprised that it appeared to be MUCH softer than the one I wanted as I'd specifically requested firm. But figured it might be the week delay so slept on it that night, the worst sleep I've EVER had. Do I took time off Friday to go to the store and check. Turns out instead of the $2150 mattress I ordered and paid for, the one delivered cost only $400! When I pointed this out to Steve, both he and Rikki blamed Serta - oh sorry, they sent us the wrong one, oh sorry all their codes are so similar we did not know. But. Why wasn't the shipment from Serta checked if they'd had issues? Why was the mattress NOT off-gassed as promised by Steve? Why was the delivery NOT checked BEFORE being loaded and delivered to my house? Any of those things would have discovered the replacement of a $400 mattress instead one that cost $2150! Makes me feel like it was an intentional swap and despite their promises to "make it right" it hadn't been made right. Granted, Steve did have delivered a firm mattress for me to use until mine came in but once again I had to take time off to go home and this time I had to HELP the delivery kid. This experience has been so negative on so many levels. They can't even tell me when my actual bed will be here. Disgusting

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Ross Dress for Less - deptstores - Updated October 2026

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