One of the most frustrating rental experiences I've had, largely due to how this was handled by…read moremanagement, specifically Christopher and David. The unit was listed at $4,200. We initially explored pricing and ultimately submitted a paid application for $4,000, not $3,800 as they later claimed in their response. We have email proof confirming this. We were also told there could be flexibility around $4,100 if we had strong documentation, which we did. Based on that, we were encouraged to apply, pay fees, and submit everything. After doing all of that, there was no real movement or consideration. What made this worse was their response, which included inaccurate statements about us "lowballing" and "going behind our agent." That is simply not true. We were fully transparent with our agent the entire time, and she can confirm that. We also have texts supporting it. Nothing was hidden or "found out" later. Instead of focusing on a reasonable $100 difference that could have easily made both parties happy, they chose to argue and escalate things publicly through responses rather than work toward a solution. That says a lot about their priorities. The bigger issue here is the lack of transparency. If the price was always firm at $4,200, that should have been clearly stated upfront. Instead, we were led to believe there was flexibility, only to find out after paying application fees that there wasn't. The communication throughout felt dismissive and unprofessional, and their response only reinforced that. My advice to anyone considering renting through them: be cautious before paying any application fees, and make sure any statements about pricing flexibility are clearly confirmed in writing. Based on this experience, I would not recommend working with this team.

Our paid application was submitted at $4,000, not $3,800. The $3,800 figure was simply an initial…read moreinquiry after being told there were no offers. What's missing from your response is that confirmation of $4,000, which we have in writing. From the start, our only goal was to see if there was reasonable flexibility. An overall $100-$150 difference on a $4,200 listing is standard and was approached in good faith. We were told pricing would only be considered with a strong application, which is why we applied, paid fees, and submitted full documentation. After doing so, there was no flexibility. Our primary communication was through our agent, and we only saw Christopher associated with the listing, so those were the only contacts we were aware of. My husband had one interaction with David, and Amber had a brief call after coming across the listing online, not realizing it was the same property we had already submitted for. The call was simply to confirm whether pricing was negotiable before moving forward. Once any overlap was realized, our agent was immediately informed. There was no attempt to bypass anyone. This review reflects our experience. It is meant for others to understand what we encountered, not for ongoing arguments. We do not see any basis for involving attorneys over a simple review based on our experience, especially while being called dishonest and accused of things that are not accurate. This could have been resolved through a direct conversation, which we would have welcomed, and David had previously stated we were free to share our experience. If your attorneys would like to reach out, we are more than willing to answer any questions. We made a reasonable request, followed the process as presented, and did not see the flexibility that was initially suggested. We consider this matter closed

Apex is THE option for property owners. Not only are they highly professional with tenants, but…read moretheir service for property owners is unmatched. Constant communications about how the properties are performing, status of tenants, and with a keen eye towards ensuring maintenance is handled in the appropriate frequencies. Moreover, when an issue occurs, they provide many proposed options to make timely and reasonable repairs, working with only professional and reliable contractors.

If you're looking for professional services, go with Andrew and Apex property management…read more Honestly, it was hard figuring out who to go with for my first property. Andrew took the time to answer all of my questions, providing info and his take but ultimately empowering me to make decisions with my property. The cost for services is totally worth it. I am very thankful for his services!

I've been a tenant in one of AllView's properties for around three years, and the property managers…read moreand landlords, Mark & Andy, and Michelle & Marshall, have been wonderful. Their response times to maintenance requests and overall customer service have always been excellent. After several stable years, we recently experienced a number of condo issues following the rainy season. Every issue was handled compassionately and as promptly as possible. After submitting multiple maintenance requests (right before the end of business hours), we were contacted the same day and again the following day to schedule repairs. Since then, they've arranged for construction workers to repair a leak in the staircase ceiling, ant control services, a termite inspection for worn wood in our garage, and are currently scheduling the replacement of an outdated dishwasher with a brand-new one. Not only that, but every contractor they've sent for repairs in our condo have been very considerate and professional. When working on our roof, the crew explained the whole process beforehand, sealed off our entire staircase, and answered questions even on their breaks (not to mention they were understanding and warm towards my very confused ESA dog). The ant/pest control worker shared he's personally sprayed the landlord's home in the past, which gave me great peace of mind knowing that AllView only hires people they trust to work on the properties they themselves habituate. The termite inspection was quick and efficient. I appreciated the worker's professionalism as I noticed he immediately covered his shoes with plastic before entering to avoid tracking in mud or chemicals, which was thorough and kind of him. The two property managers who have stood out most during my time here, Andy and Mark, have always maintained clear and consistent communication regarding concerns, scheduling, and next steps, especially now as we move forward with termite treatment in the garage and the dishwasher replacement. I'd also like to add for any prospective renters: although our unit is under rent control, the landlords have always chosen minimal increases rather than the maximum allowed at lease renewal. In other words, these are genuinely good people. If you respect and take care of their property, they will absolutely take care of you.

This is not for WORKING PROFESSIONALS!! You will be…read moremiserable in their properties. NOT SAFE, NOT PROFESSIONAL, AND NOT WORTH THE RISK I truly tried everything to resolve the issues I experienced with this property, but the management company refused to take responsibility for extremely serious safety problems. From the first day, my apartment had plumbing issues and a strong odor. I emailed repeatedly, but no one ever came to inspect. eventually contacted the gas company, and they found an active gas leak coming from the stove--a stove owned and maintained by the complex. I had been unknowingly exposed for weeks. The storage area directly beneath my anartmant apartment was packed floor-to-ceiling with hazardous chemicals, paint buckets, clutter, and materials, which only worsened the smell. Even with photos and written complaints, management did nothing. (Attached pictures) Despite the uninhabitable conditions and their negligence, they kept my deposit and even sent me to collections. I filed a BBB complaint and attempted to work out a solution multiple times, but they refused to act responsibly. I'm now considering small claims court for personal injury related to the prolonged gas exposure. I also want the property owners, Linda and James Reitch, to know how poorly their management company is representing and maintaining their property. I will be forwarding all documentation to their Trustee through proper channels. To make matters worse, the application process was extremely intrusive. I have a high credit score and a stable job, yet they demanded a very high deposit AND required third-party access to my bank account. With such strict requirements before move-in, l expected much better safety, maintenance, and professionalism afterward. Based on my experience, I cannot recommend living in any property managed by this company" Daniel, I am responding with documented facts and dates. I moved in the first week of August. From the start, the bathtub had issues that worsened quickly and became unusable. I submitted a formal work order on August 30, only weeks after moving in. On September 13, I emailed and submitted a work order reporting persistent fumes/odors in the unit. No one was sent to inspect. After continued inaction, I contacted SoCalGas myself on September 25 because the odor persisted. They confirmed and repaired an active gas leak from the stove, which is owned and maintained by the property. While it was fixed the same day once SoCalGas was involved, this occurred only because I escalated it after management failed to respond. Had I not done so, I would have continued to be exposed. I was also charged for a bathroom screen that was missing at move-in. I have the original email and ticket number requesting installation. The ticket was closed without the screen ever being installed, yet your BBB response incorrectly states I owed for it. I raised safety concerns about the garage beneath my unit being used for non-residential purposes. After reporting this, tenants were informed of my complaint, which led to hostility and caused me to feel unsafe. I did not leave "simply to break a lease." I vacated due to unresolved habitability and safety issues after repeated attempts to resolve them in good faith. All of this is documented through emails, work orders, third-party findings, and video evidence. I stand by my review.

We have been renting through APG Properties since June 1, 2021, for our home in Buena Park, CA, and…read moreour experience has been wonderful. Their team has always been professional, responsive, and quick to handle any maintenance requests or concerns that come up. What truly stands out is their patience and understanding. Life has handed our family a few sour lemons over the years, and APG Properties has always treated us with kindness, compassion, and respect during difficult times. It's rare to find a property management company that genuinely cares about their tenants the way they do. We truly appreciate their communication, fast response times, and the way they make renting feel less stressful. We are grateful to have had such a positive experience over the years and would highly recommend APG Properties to anyone looking for a reliable and caring property management company.

Professional and responsive. We are using APG for our rental…read moreproperty; their service and staff has been above average.

Westcliff Properties owner and Broker Yvonne Flores is an amazing Property Manager, Relator and…read moreCommunity Activist. She is well known and connected throughout Santa Ana area and the greater Orange County. When it comes to properties and listings of what's happening in the local community, Yvonne knows where to direct you. Regarding Westcliff Properties, when it comes to your real estate needs, her compassion and willingness to offer assistance with the rental or sale of your current home through Westcliff Properties is amazing. Even if you're not in the market for a property, it's worth taking the time to visit Westcliff Properties and meet with Yvonne Flores, her knowledge and kindness is well worth the visit. You can always catch her at one of the many Open Houses in the OC or at Community Events in Santa Ana.

Really nice people , was greeted very friendly, quick and professional service , they accept walk…read moreins , I called in advance to see if they were open , and they were very informative on what I needed to bring , thanks for the help, Jose and the Lady there were very helpful and friendly. Very professional.

As a long term and now past board member I can say that Kailey and April our co-managers are doing…read morea great job. Dealing with managers in different complexes in my real estate business gives me a real perspective. They really care and are quick to respond. Our complex is large and it takes a lot of work to keep things going. Keep up the good work. Jennifer T.

This company has to be the worst! One star because I can't give zero stars!…read more The only thing they are good at is collect our money. Don't return calls, or if they get back to you, it's after a week later saying it's our responsibility and they won't do anything about it. The stucco company they hired is a joke, they made big holes in my patio when "inspecting" and it's been sitting like that for over 6 months. I had rain damage in my house because they weren't taking care of the stucco in the patio. Now I have to pay to get my patio door casing fixed. There's horrible pest issue in the neighborhood, they're expecting me to take care of it now cause the company they called is incompetent. They lost the checks I gave them previously, where I specifically drove to their office to drop off. They acted like I never did it, then days later they found the checks. List goes on and on.

Matt Drenner sets the standard as a true real estate professional and genuinely knows Orange County…read moreinside and out. Born and raised in OC, his local knowledge is second to none. I referred my brother and his wife to Matt when they were looking to purchase a home in Orange County, and from the very beginning I was impressed with the groundwork he put in carefully planning and strategizing their home search. Matt operates efficiently, respects everyone's work schedule, and is always responsive and available whenever questions come up. As an independent mortgage broker and loan officer myself, I can honestly say that Matt's character and negotiation skills are unmatched. Those skills were a huge asset in helping my brother and his wife secure their beautiful new home. If you're looking for a professional, knowledgeable, and dedicated realtor in Orange County, Matt is your guy !

This company has great customer service! I called and spoke with Zara. She was so friendly,…read moreprofessional and helpful!!

I have been working about 10 yrs witn Aim property management. They are professional and…read moreknowledgeable. As a landlord i truly appreciate the attention they give to the property. Some times tenants try to bring in a dog or cat that is prohibited by the contract. Denise is right on it and that is characteristic of Denise across all areas and types of problems. In terms of fairness Denise is fair with both tenants and landlords. I've worked with other property managers and Denise is by far the best for tenants and land lords. I highly recommend Aim property

This place doesn't work with anyone to find a home. Which is ironic because this is an equal…read morehousing opportunity. Francine is the worst, when I told her my interest in a place to be the sole applicant she hung up on me. She called me back and said " you wanted me to run the application by yourself right" with a rude tone. Francine sounds to me like they have worked at this place far too long.

The Brand Haus property management company is everything a good PM company should be. As a renter,…read morewhat would you want? Communication - When I have a question or a problem, either Brandon or his assistant, Rebecca return my calls promptly, usually in a few minutes! They address my concern or question and I go back to my day. Repairs - since moving in I have only had 3 small repairs, and each of them has been addressed promptly by Brandon's amazing home repair person, Vince. Let me take a moment to also say, that Vince arrives at the scheduled time, does excellent and professional work, and cleans up everything. I wish I had known Vince when I owned a house! This is my first experience as a renter in a very long time, and The Brand Haus has made this easy and stress-free.

It was a great decision to hire The Brand Haus to manage my rental property in Newport Beach. My…read moreexisting tenants were somewhat difficult to deal with, but throughout the process, Brandon (and Rebecca) were courteous, professional, and knowledgeable. They were always available to answer questions and to provide their considerable insight. They have a stable of quality contractors to address any needed repairs. They provide excellent property management at a reasonable price.

Living out of state, we are very pleased with the service we are getting from White Glove PM. They…read moreare very responsive with all my concerns, and our property is well taken care of. I highly recommend them for all your property management needs.

I've been working with White Glove Property Management to manage my rental and it's been a very…read moresolid experience. Communication is consistent, they handle issues quickly, and I feel like the property is being looked after--not ignored. They pretty much handle everything and provide good updates, which has made the whole process a lot less stressful for me. They also did a great job with tenant placement -- I've only had the one tenant, but they've been long-term, which says a lot. The online portal is easy to use and makes it simple to stay on top of everything. I'd definitely recommend them if you're looking for a responsive, professional property management company.