Had a great experience getting my car serviced here. The team was incredibly responsive, kept me…read moreupdated throughout the process, and finished everything in a timely manner. Communication was clear and professional, and the quality of the work was excellent. Definitely felt like my car was in good hands--would recommend!

Easy to work with, and very kind. They are very flexible with your time, and help you understand…read morewhat exactly is the issue with the car. They were quick to respond!

I visited Express Auto Repair on Montebello Lane today. I had just arrived from Canyon City and…read moreneeded to check my tire pressure and windshield wipers. I called them this morning and spoke with Garrett, who was very polite and helpful. He said I could come in for a courtesy check. Bill, the mechanic, was very knowledgeable and courteous. Great customer service! The service was excellent! They checked my tire pressure and replaced my windshield wipers. They also sell wiper blades if you ever need them. Overall, I'm very happy with the service and the value. I highly recommend Express Auto Repair. They have another location South of Colorado Springs and are opening a new shop near Briargate. Thank you for the great service! I will definitely return and recommend you to my friends and acquaintances.

This was an outstanding experience at the repair shop. Byler was friendly, attentive, and…read morecommunicative as he kept me informed of my car's status. My heater's blower motor went out. I got on their website, booked a timeslot, and I was able to be early for the appt. When I arrived, I was immediately helped and my car was done super fast. I think the price was fair, no complaints! Points rewards program, AAA discount, great staff, clean waiting area. I will be back for my brakes!

Very knowledgeable and friendly staff! Fair pricing and easy to work with. The service was prompt…read moreand they kept me up to date with the status of the repairs. Highly recommend and I'll be using them for the rest of the time I'm living in Colorado Springs!

Needed work done on my 97 JEEP Cherokee and Rick the owner was great ( A little goofy) but he was…read moresweet. This ids the place to get your car repaired!! If you have a 4x4 rock is there one to talk to!!!

No work was done, but the communication was fine. Did not know that a mobile repair shop existed…read morebeyond glass replacement businesses.

Jon completed a complex repair with few problems. Fair price, quality work, dependable. Will be…read morecalling again.

Too expensive. Pricing transmission fluid service, differential fluid service and fuel induction…read moreservice, their prices were higher for than other places in town, like Import Auto, Honest Accurate & Brakes Plus. The customer service was good. There was a inexplicable disconnect between the text that confirmed my appointment day/time and what they had in the system (?), so they didn't expect me to come in on the day that I did. However they took care of me nonetheless, so I didn't have to reschedule. I liked the pictures and the reports, but I only did a couple of things that needed to be done according to the maintenance schedule, because it sounded overpriced. It's too bad as they are within walking distance of my home.

After such amazing customer service, I had to update this review. The general manager contacted us…read moreafter I posted this and said to bring in our car right away to look at. They took full responsibility and fixed the car and were amazing. They have definitely won my business again and we will continue going there. It is amazing what good customer service does!

Really cool company, great atmosphere in the waiting area. Honest, reasonably priced and helpful…read more Definitely recommend partnering with them for a locally owned business instead of a mega corporation.

Excellent prompt service, friendly and professional staff!…read moreMy issue was transmission on a Honda Pilot which caused the car to sputter/rough shifting. They took my car in at a convenient time, what I thought it could be, was actually something else that they caught. There was a tech service bulletin on my exact problem. They contacted me and instructed me what to do to be covered by Honda and not deal with fees. I'm glad they caught the issue and saved me some money. Veteran owned is a bonus for me and they took care of me. Great job!!

For my vehicle in and out of there with No kicking and Screaming. The team up front are helpful…read morewith fun sense of humors. I will be taking my vehicle back there the next time some TLC is required. Thank you Earnst for your patience

As a recommendation by our son, it was the best decision made. Had my 2016 Jeep Cherokee Trailhawk…read morein for service for my brakes. Very professional and the cost was very economical! Will definitely be a repeat customer!!! Thanks Jamie for all your help! Awesome job!!

Had my car towed in for transmission issues. Got a call it would be $8000. Too much for this older…read morecar so had it paid to tow back. Tow driver put it in wrong place and so I tried to move it and to my surprise it moved fine. Decided to see for myself what they "saw" that would be $8000. Noticed right way that the transmission bolts had not been loosened ever... opened it up and found that the fluid was like jello. That would be because I believe that you should let sleeping transmissions lie instead of changing fluids. Found NO metal connected to the magnet inside the pan. Cleaned out the "gel" and changed fluids filter (changes 50% of fluid in tranny each time). Drove it and changed fluid/filter it again so only 25% of fluid remains. $80/change. That was 5000 miles ago and no issues. So... you know the whole story... you decide about Best Western Transmission. Maybe a transmission shop that actually looks at the transmission is a better option... just maybe... Note I gave them one star because I can't give them zero.

Horrible experience just to find out they lost there bbb credits and cost me my track after 5…read moretrys and management got super pushy and aggressive

While it's never pleasant to have a car worked on these people certainly make it easier. They do…read moreexcellent work at fair prices and will bend over backwards to help with any issues that arise. I strongly recommend...

Ed spent close to an hour reviewing my vehicle history and I appreciated it--he really "geeked out"…read moreon the details in a good way. He comes across as one of the last real mechanics--knowledgeable, thorough, and someone I would have trusted to work on my vehicle. His daughter later called to schedule. She said she was a mechanic. I mentioned Ed had spent a long time with me (as a compliment) and asked a follow-up question about how they'd clear out the engine, noting I had a budget. She said she didn't have enough information, which is fine, but the tone felt closed off. I said, "It doesn't seem like you want to engage in the conversation, and that's okay." She called that rude, I repeated it, and she hung up. I went in person to clear things up because I respected Ed's time. Instead, I was told I had insulted his knowledge--which is completely untrue--and was asked to leave, even after apologizing if anything came across wrong. I respect that Ed let her handle it, but the situation was misrepresented and handled poorly. Unfortunate, because my impression of him was very positive. I did walk away with enough information to pursue next steps, and Elite Auto appears equally equipped, so the time wasn't a complete loss. Based on my experience, I'd keep interactions with her limited to scheduling and work directly with Ed for anything beyond that.

Griffin and Casey are great people and were very much appreciated when trying to do a diagnostic…read moreand looking at possible repairs. They provided fair and accurate quotes, and worked with me. Griffin was awesome and made it very clear he was willing to do whatever he could to earn my business, and showed it very clearly in our dealings. 100/100!

Charged me 175 just for a diagnosis and said it would be another 2400 for a new catalytic converter…read moreand O2 sensors.