Wonderful quality with Val and service requested. Place was a lot bigger than I thought it was and had a great vibe. Thanks for the lob!

Unfortunately, the salon has gone completely downhill. My daughter and I have always had good experiences here, but our recent experience was terrible. We had to wait more than 20 minutes before anyone greeted us and when they did, they were extremely rude. The last time we were there, I spun a wheel and got a free eyebrow wax. I asked if I could use that. They laughed at me and I couldn't. That was fine. Then my daughter got highlights. I picked her up almost 3 hours later and her hair looked the exact same. ($265) I contacted the salon the next day to ask what we could do about it and I did not hear back. I reached out to them three more times and never heard back again. Very disappointing! I don't know if they have new owners or the customer service just sucks. read more

Never again will I come here! They always mess up my time, never finish my blowout. I called today to book, I got booked - McKenna never said she was going to see if she had time- she booked me and I asked her to make sure that Del was going to have time and I never heard back, so I called. The lady that answered was rude to me and told me I was being rude!!! No! Absolutely not! Even after I told her that my hair was shorter. They don't even know how to do blow outs on people with thicker hair. So ladies, if you have thick hair- go to Gina's - don't come here!!!! read more

Last minute decision to cut off my hair! My past stylist moved out of state so I had to see someone new and booked with Maddie who is the same level my previous stylist was. She was very nice and did a good job on the cut. I explained to her I've done the big chop before so it wasn't something I could handle lol! read more

Roots Salon - Fresh cut - Hair Salons Near Me - Wauwatosa, Wisconsin

This place left me in tears at having such a bad haircut. I have had a series of bad experiences but stuck with them until this last time I had my haircut and it was the final straw for me. I showed pictures of what I wanted including pictures of myself with a haircut I got while travelling. The stylist cut my hair minimally at first that I had to ask for it shorter especially in the back and ended up with a weird shape that I had to ask to be fixed. Maybe I should have showed the photos again, but I thought that the hair dresser was considering those and knew what I was talking about. She started to cut it way shorter in the bangs that I specifically was fine with and had to tell her to stop cutting that area to prevent her from doing more damage. In the end, one side of my bangs are much shorter than the other and have a really weird shape to them with completely different lengths in what should be the same length areas. The back was uneven and it was choppy all over to the point that when I got home, I had to take scissors to it myself like a razor just to prevent it from looking botched in a way that seems like I was the one who messed up my own hair. I have been unhappy with this place read more

You won't be disappointed at Roots Salon. They are pricey but you get what you pay for. Many people have complimented my hair cut and want to know where I go. ROOTS SALON 100% read more

KANECE is a talented wonderful hairdresser. The salon is always clean and cheerful and the entire staff is welcoming.

Update: I continued to go to the same stylist but prices are way too high for a haircut. I felt like everything was rushed and my business wasn't appreciated. Anyways I found a new stylist and haircuts are half the price. read more

Had my first visit here recently and so enjoyed my experience! I made an appointment online. As a busy professional, I really love it when salons have an online booking option. It was very easy and I was actually happy to be able to make an appointment relatively quickly (ie: they're not booked out for weeks) with Mera. Mera was so lovely, attentive, and did such a great job at matching the color I wanted and giving me the cut I was hoping for as well. The salon itself is crisp, clean, and comfortable. From the moment I entered, the receptionist, my stylist, and other stylists in the salon made me feel welcomed and comfortable. The products they use are high quality. I was so pleased at how soft and nourished my hair felt after my experience. There is both parking garage parking nearby as well as street parking out front. The spots directly out front have a 2 hour limit. If you go a little further up the block (to the east) there is some 3 hour parking, which may make more sense for a cut and color (my appointment lasted 2.5 hours). A really wonderful experience all the way around! Get to it! read more

I've been going here for about a year now and couldn't be happier. When I first saw Kanece at Roots I had a multilevel haircut I hated and split ends for days. She's worked with me for the last year to get my hair healthy and grow it out and I'm so grateful for her! Each of our visits we address the issues and finally my hair is getting length and headed towards my goals. She is always friendly and willing to find solutions. Did I mention she understands the curly hair game??? Total gem. Highly recommend. read more

I've been several times in the last year and have never had a great experience. inexperienced and unprofessional staff in an outdated and dirty space. read more

Another great visit with Kanece for an all-over color. Then she used a few new Paul Mitchell styling products for my curly hair. Love it!! She always does a great job! read more

I've been getting biweekly manicures for six years. This was hands down the worst manicure I've ever received. I arrived with almond nails but wanted to switch back to oval. I provided the stylist with a picture of my nails from a month or so ago (when they were oval) as a reference point on shape and size. Instead of shaping them to the appropriate length, she cut them down super short and spent almost no time filing them. There are four different shapes between the ten nails in varying lengths. None of them are even or symmetrical and they look nothing like the picture I provided. There is polish on my hands/skin and my thumb chipped within 90 mins of departing the salon. She did make an effort to fix the shape but just didn't seem comfortable using a nail file. I left and popped by an hour later to discuss. The woman at the front desk offered to have an alternate employee do a "redo". When I arrived the "stylist" told me she couldn't do much to fix the shape. She removed the polish on my pinky using only a drummell (she didn't soak, wrap or use any polish remover at any point). I told her she was hurting me snd her solution was to let me know about a nail place nearby that does good work which I guess was helpful. She then fixed two nails but refused to do the rest stating "it would cause unnecessary wear and tear to my nails". It does cause wear and tear when you refuse to soak the polish off. She appeared unconcerned and disinterested when I told her I'd have to pay a second salon for the same service (not to mention the three hours of time). I could deal with shoddy work but the disregard for both my time and money is disappointing. I will say the first employee was trying her best but she specializes in hair and didn't seem comfortable doing nails. I still tipped 20% because she was clearly making an effort (and she did a very nice job on my eyebrows so it just seemed wrong to leave a bad tip). The second employee (who recommended an alternate salon) was curt - almost to the point of being hostile and appeared completely disinterested in anything other than getting me out the door. If she had done nails at least one other time in her life, she'd have known you have to soak off polish before using a drummel. She either doesn't do nails (in which case shouldn't have been elected to fix my manicure) or has a complete disregard for the health and safety of others. Either way, this salon is exposing their clients to risk. I have included a photo of my nail after the second employee "fixed" the chip. There is a giant bubble/bump where the chip used to be. read more

Roots Salon - Hair Salons Near Me - Wauwatosa, Wisconsin

Randia IS THE BEST!! She really took her time and listened to my concerns and goals. Thank you Randia for making me beautiful again. I AM looking forward to my future appointments and this dimensional balayage look. Great work!! read more

Roots Salon - My hair is beautifully dimensional... - Hair Salons Near Me - Wauwatosa, Wisconsin

Great service once again. Even had a special that you spin a wheel and get a prize. Can't wait for my next visit

I called to see if they had any availability that same day for a haircut and they took me immediately! I could really tell my stylist (Christina) cared about my results and took a lot of time in making sure I left happy and let me tell you I have never loved a haircut more. This was my first time ever going here and let me tell you I will continue to come for all of my future hair needs! Thank you Christina I am so happy with my results! read more

Roots Salon - Haircut results - Hair Salons Near Me - Wauwatosa, Wisconsin

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I typically do my research when looking for a place to do anything involving my aesthetics, as aesthetics is part of my job. I saw the reviews were decent at Roots and was offered a same day appointment for a hybrid volume full set of lashes. Score! I've gotten my lashes done off and on for years and was pumped to feel pretty and put together again. Please see the attached photos and queue the tears. Is this full? This looks like all my lashes have fallen out and I need a fill. I had asked for a hybrid volume, and when I expressed my discontent, the lash technician said she would add longer lashes. I tried to explain I wanted them fuller, not longer. When I examined my lashes closer, I saw majority of them were clumped together so there was not much for her to work with to give me the volume I had asked for. Not to mention, the gal wanted to charge me $220 for this, then offered to cut it in half. $110 for whatever this is? You're joking! The manager, Marcel, was kind enough to waive the entire fee after I shared the lash technician spent the last half of the appointment trying to get my eyes open, as she had glued them shut. I kid you not. Glued. Them. Shut. As much as I am not the "manager" type, there's no way as a salon owner I would be proud of this work walking out of my business and representing the services my salon offers. I would have loved nothing more than to walk out of that salon feeling confident and pretty again. Instead, I walked out in tears with my lashes clumped together and my eyes burning from being glued shut. While I'm sure the other services the salon has to offer may be alright, getting lashes at Roots is a giant waste of time and money. read more

Roots Salon - Sorry for the creepy picture, but tell me how many lashes were clumped together? - Hair Salons Near Me - Wauwatosa, Wisconsin

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Go to Adria she is the best at cuts, color, and I mean any color she is amazing and she listen's to you and takes her time and is sweet as they come. Adria is your girl for any hair needs hands down. I leave the salon feeling amazing every time! read more

I have been seeing Randi @ Roots for 2 years now. I could not be happier with how my hair turns out each time I walk out that door! I am CONSTANTLY getting compliments on my hair - who doesn't love that?! I haven't had anyone else touch my hair in the past years, so I can't speak to the rest of the team. But Randi is an absolute hair goddess. Oh and she gives the best head massages! read more

Roots Salon - I normally don't take selfies - but, here is a photo after one of my appointments! - Hair Salons Near Me - Wauwatosa, Wisconsin

I've been coming to roots for a year . My hair went from dark and dull to lighter and more vibrant thanks to Kanece. She takes her time to explain the process that will be happening at the visit and really checks her work as we go through the visit . I really enjoy coming my haircut and coloring. read more

Their online system didn't schedule me right, but they made that my problem. Stylist rushed through my hair cut and made passive comments the entire time. My hair is now uneven and looks horrible. read more

I emailed ahead of time to hear about the safety measures the salon is implementing in regard to COVID. I was told they are cleaning surfaces more often and customers and employees are required to wear masks. I was there for roughly three hours. During that period of time I saw nearly every employee mask-less,in close proximity to others, at some point. It made me uncomfortable, however I felt uncomfortable to say anything. Also, it is not my responsibility to say something. The manager was being negligible, as were employees, by not abiding by the protocols Roots Salon put into place. I would not have booked an appointment if I knew employees were not following the salon's health guidelines. This is the reason I took stars off. I really like my haircut and balayage highlights that I got done. The balayage looks natural, yet you can tell I got something done, which I like. I think I will go back to the same hairstylist, Izzy, in the future. However, I will do so once I feel comfortable to be mask-less. read more

I really enjoyed Anna. She chose a beautiful color for my hair. Gently recommended products. I would def return.

Pretty unprofessional. I made an appointment here for a color and cut. I specifically picked a senior stylist. I show up for my appointment and the stylist was not available for some reason and they changed me to be with a less experienced stylist. They even had called to confirm 30 minutes prior. I understand that things happen but out of respect for clients it makes more sense to give the client a more experienced stylist. You list senior and master stylists for a reason (I assumed so clients can understand the stylists experience when trying a new salons). Further when washing my hair. The stylist didn't have the consideration or knowledge to use a towel. When I stood up my back was soaked. I mentioned it and she said She can dry it later. Proceeded to cut and dry my hair and left me with a soaked back. Then partially dried it at the end. I walked out cold and uncomfortable. And lastly. She left dye all over the side of my face. Really makes a client feel like they aren't important. read more

Absolutely awful service and stinky smelling lobby! My shellac manicure was scheduled for 6pm and I was told "she's running late." I was taken 45 mins late! Not only was my first service cut short, but she used the wrong coat, left messy edges, was on her phone and did not talk at all! My pedicure was okay but that service was cut short as well since it was 9:10 pm by the time I was checked out and in my car. I wasn't even offered a discount or apology for the major inconvenience and lack of attention to detail. I have been going to get my nails done for ten years. This is the first time I've ever returned home irritated and not relaxed from a salon. Never go to a Roots Salon especially if you're on State Street in Tosa unless you want to smell a feet odor as you walk in the lobby, be ignored, feel like an inconvenience and pay for unprofessional work!!! read more

The booking app is rarely accurate and difficult to use. Always call to confirm if you book a last minute appointment. The salon can usually get you a last minute appointment if you are willing to see multiple people for multiple services, The salon is clean and the chairs are comfortable. The water in the shampoo bowl changed quickly from hot to cold. I don't like the shampoo and conditioner brands that are used and the styling hair tools seem out of date. Also the ala cart pricing is outrageous. I booked a root touch up for my basic brown hair and a trim- strait across 1 inch off the bottom. I was charged EXTRA for the blow dry and flat iron because "the style was extra" total service charge was 169.00! Recommend to confirm price prior to the service as every stylist charges a different price. read more

Our first experience at Roots Wauwatosa was good enough in June to make us want to return to help a village business because we are Tosa locals. Our second experience this weekend will make us not return. My daughter's stylist (Katherine) was rude upon greeting her. Definitely was not the expected attitude of someone providing a service. After her cut (which looked like very little was done), Katherine complained that she was a child's cut because she has too much hair and that she should be a women's cut. This was not said at our last appt where Katherine also did her hair. She is 12. Katherine did not thank us (still gave her 20% tip), did not ask to schedule more, did not say have a good day or anything. Her poor attitude will prevent us from returning. read more

I'm so happy with my experience here. I was ready to make a big chop but needed to find a stylist I could trust. I live near Roots so I stalked their Instagram to find a someone with some experience in what I was wanting. Noah did such a great job! She is so warm and friendly, she has a great eye and took her time cutting/styling me and explaining how to style myself at home. I was nervous about saying goodbye to my long hair but she was so confident and jumped right in which put me at ease. With a new customer & referral discount, I was able to buy hairspray AND give a 20% tip for about $50 altogether. I'm a happy happy customer! Check Noah out on Instagram @noah_rootssalon 10/10 would recommend!!! read more

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Used the website to schedule an appointment that was canceled hours before the visit. Then I called to reschedule and was left on hold for over 15 minutes. Finally hung up. Obviously a busy place. Wish someone would have at least told me to call back a different time. Can't speak to their services as I didn't end up going to the salon. read more

I called on a whim around 6:30pm to see if anyone could take me in for a women's haircut and it turned out to be the best haircut I have ever gotten!! Mera did such an amazing job. I have never loved my hair more. She was so friendly and understanding and recommended really great products for me. Book with Mera you won't regret it!! read more

Really terrible mani/pedi experience. Went with my daughter and stepmom. Didn't learn until the ladies had started that they did hair for a living and were not nail techs which was obvious when they didn't know what they were doing. The order of the steps wasn't right, and each step just wasn't done the way it would be by someone who knew what to do. My step mom's was the worst by far. Her pedicure lasted twice as long as it should have because her person was so slow, yet steps were missed. Then she moved onto her nails and had to have shellac removed. Oh my goodness ... the woman had absolutely no idea what to do. It took her an hour to remove the shellac. My stepmom was so tired of sitting there she left without getting her nails painted. With my manicure, there isn't full coverage, even at the tips, and they are globby. She also didn't do anything to my nails other than file the tips (and paint of course) so when I remove the polish (which I'm going to to 36 hours later because I can't stand looking at it) I'm going to have to file and treat the cuticles ... all the work that was paid for and should have been done. The woman working on my daughter did an ok job. Not the best but not as bad. She did, however, keep leaving to do other things. For example, she wrapped my daughter's hands in hot towels then left for a solid 20 minutes. Those towels were cold when she came back. The frustrating part is that my stepmom even called to ask about the experience level of the people doing our nails and was assured they had experience. Not sure what Roots defines as experience ... I haven't received that many mani/pedis in my life (maybe a dozen?) but I've been to enough to know that these ladies are not experienced. Roots didn't charge my stepmom for her manicure but I can't believe we were charged full price for the rest given the amount of time we all had to wait for my stepmom's girl to not do her nails, and given the poor job and experience all around. Do better, Roots. Or stop billing yourself as a mani/pedi salon. read more

Roots Salon - Hair Salons Near Me - Wauwatosa, Wisconsin

Christina was great! I went in for just a root retouch, but she suggested we do a full color since my ends were dull. She added a red hint to my hair, which I've never had before, but I love it! She also made the appointment fun too! read more

I don't write reviews, I just read them... but this deserves a shoutout. I'm new to the area so looking for a place to get my hair done made me so anxious! First time coming to Roots in Tosa and I can confidently say I have found "my hair girl". Got a balayage done by Jeanette (which I have had done by other stylists in the past) and I have never felt so beautiful! She hooked me up! 12/10 recommend setting up your next appointment with her, I know I will. read more

Mera was great! She stepped up to the challenge and then some. I also appreciate that she didn't insist on talking through the whole appointment. I enjoy relaxing at the salon and she let me do that without prying. Come on, I can't be the only one looking for that! Roots is an awesome vibe and I look forward to going back in Oct! read more

Nice atmosphere and stylist was pleasant enough but the right side of my ends are not even read more

Roots Salon - Uneven ends - Hair Salons Near Me - Wauwatosa, Wisconsin

I have been going to Rose for almost a year now and am so happy with her. She always listens, has great suggestions and does a really great job. She is also so friendly and fun to talk to. read more

Jenn is amazing! She is professional, efficient, and knowledgeable. I'm seeing her again in 2 weeks. Highly recommend.

Wow my experience at Roots was amazing. I received a color from Katie B. She is truly amazing and talented. I highly recommend her!!

I just had my first haircut and style at Roots in Tosa. Grace did a phenomenal job! She listened and did exactly what I wanted. Better than I wanted. Grace took her time with me and was patient with my long hair. Thank you! read more

Rose is great, I highly recommend her services! She has done my hair for months now and always does an awesome job!