Horriable customer care
I need exchange the pants i bought online for a different size. I have order number on my phone. Didnt bring the shipping slip.
they told me that they need the shipping slip which has more information than the order comfirmation on my phone. And they have a different system than website needed those information to progress.
I have to drive back and bring the shipping slip.
And i asked later on whats on the shipping slip but not on the email order comfirmation.
They pointed at order number which i showed them before. They explained it also have the item number. Which also on order comfirmation email. And the shipping slip doesnt even have all the items i ordered .
And they used wrong item number for the exchange. And expalin as it is convenient.
As i was point out the mistake and all those information can be found on the order comfirmation email. They said they need to see it for writting comfirmation of whether i returned or not.
I am not whats the system means to them then. Isnt all those should be saved online? read more