House Purchase I would thoroughly recommend Ashington Rook Matthews Sayer when buying a property. I have recently moved to my forever home in Newbiggin by the Sea and from my first viewing of the property, through to purchase negotiations, completion and everything in between the team have been amazing They were always there to support me along the way, liaising with solicitors and the Vendor to ensure everything was progressing in a timely manner. I can't thank them enough! read more

A local estate agent that was taken/merge with rook Matthews Sayer. A great service given from team of helpful staff. Other than that your typical estate agent trying to sell you a house. Shop nicely laid out and a great website for company to view all houses available through them. From my experience a better service then competition in the town. Houses same to be price well by this company both not undervalued but especially not overvalued to look like getting discount if put in lower offer as per some others. Rook Matthews Sayer now have offices all over the north east and their website offers a search for all of their locations. read more

Poor customer service all round! Please be careful when using Rook Mathews Sayer as they only care about the land lord. I received an email from Rook Mathews Sayer regarding the property going back on the rental market as we have handed in our notice and will be leaving the property shortly. In the email they said they would put me and my wife down as contacts so we could arrange viewing to potential tenant's. On Saturday afternoon whilst watching television in our front room a random family and a Rook Mathews Sayer agent walked into our living room unannounced. The agent had unlocked the door and just walked straight in!!! This is just one example of there customer service! read more

we have recently rented a property through Rook Matthew sayer and to say i was not impressed is an understatement. They were waiting on referances coming back but rather than chasing these they asked us to do it, when we pointed out that it is what they are getting paid for the attitude was really poor. The woman we dealt with was very arrogant and not helpful at all and at the time we were there to fill in the original application just wanted to talk to her colleugue about someone from another house they had rented. Once we had agreed everything with the landlord direct the landlord actually kept in touch with us direct rather than deal with them and has taken the opportunity to manage the property themselves rather than allow the estate agents to manage it as neither of have any confidence in them.Not very proffessional at all. I won't reccomend anyone use these people if thay want to get anywhere. read more