Unfortunate and terrible experience with these people. I was catfished and then given a bs remedy. I am a previous repeat customer and therefore I was very shocked to find the quality of their flowers had not only taken a dive, but had really hit rock bottom. They used to be a reputable florist and now are attempting to sell dried dead flower bouquets (if you can call it that, it honestly looked like a vase of flowers that are ready for the trash). Because a picture is worth a thousand words please see the images included in this review to understand my incredible frustration with these 'business people'. To completely understand my gripe, here's the lowdown: 1) I purchased a bouquet on line for my mothers 65th birthday expecting to get what was shown in the listing. A beautiful fall bouquet of fresh flowers. 2) What she received was this unfortunate mess also pictured below. 3) I called to ask for a redo or refund and then came the long story from the company about how their business had changed (wish I would have known that in advance!), that they mostly do dry flower arrangements now (wish I would have known this too), and that their website wasn't updated yet (wtf?! Who does this? And why I am I being shown pictures of something that looks nothing like what I purchased?!), and that I could come pick out something that I felt was of equivalent value to the frustration and disappointment of ruining my mothers 65th birthday present.... Never again. I hope you don't either. read more

Rook & Rose - What I bought.... - Florists Near Me - Victoria, British Columbia

See all

Beautiful flower designs with fresh and dried selections! The service was also great and very helpful in helping me make a decision! Definitely a great value for such a high quality flower arrangement! read more

Got a bouquet for my birthday, they charged my husband $60 for it, it was filled with three roses, three dead purple plants and dead "extras". Complained to the management and asked for a refund, told me they were dried and didn't care that I was upset and unsatisfied. Don't waste your time or money, go to Browns instead. read more

Rook & Rose - Florists Near Me - Victoria, British Columbia

See all

Amazing beautiful wedding flowers . I had my bouquets and a floral crown made here and they were so fresh and perfect ! read more

Rook & Rose - Florists Near Me - Victoria, British Columbia

Dear Rook and Rose, My mother absolutely adored the arrangement that you put together and delivered. She even thought the delivery guy was sweet! Thank you for once again proving that you are a truly unique florist, with imaginative arrangements of out-of-the-ordinary flora and friendly service. Julia Cape Cod, MA USA read more

Avoid at all costs. Long-time customer, but my experience was absolutely RUINED during my wedding. I gave Rook & Rose more than 2 weeks to respond to an email asking for resolution/accountability. Zero response. The owner, Erica, was condescending, rude, and unprofessional throughout our experience, culminating in the WRONG design for my bouquet the day of the wedding and being gaslit and treated terribly. Luckily, I had witnesses. At varying times throughout my experience, I was told: - "I don't expect you to understand." - After receiving a (revised) $10,000 quote and asking for some clarification/collaboration, I was told, "Based on our conversation, I thought you were prioritizing style over budget." I don't mind paying for quality, what I do mind is paying to be treated poorly and being made to feel cheap when I try to have an honest conversation with a vendor. - I was repeatedly made to feel that my requests were inconvenient and burdensome. Erica spared no opportunity to remind me of how much effort it took to source and locate different items, and how difficult my requests were. I ordered a preserved bouquet, two dozen fresh roses, petals, and table garlands. - I asked for a photo of my final bouquet following our mock-up appointment and was told, "Our photo studio is a block and a half away, we don't have time to walk it down there and take photos." I never asked to have professional photos taken, and to jump to that conclusion is completely unreasonable. Still, I apologized and clarified that I just wanted a cell phone photo. I was laughed at and told, "We don't do that." Turns out, it would have saved a lot of trouble. - The day of the wedding arrived, and the bouquet was made incorrectly. When I called to let you know there was a mistake, I received no initial apologies. Erica immediately got defensive. I put her on speakerphone, and I am not exaggerating when I say that everyone in the room -- including other vendors -- were horrified. I sent photos, and she tried to tell me she didn't see what was wrong. I explained that your team had done exactly what I asked you NOT to do. I was told, "I didn't touch your bouquet, but if they had known how PARTICULAR you would be..." Everyone listening couldn't believe the tone and inability to take accountability. I finally had to ask to have it fixed as you weren't offering, and my husband had to drive back across town and wait for your team to fix it. I was a bride on the day of my wedding. You messed up my order. After a mock-up. After I requested a final photo and you LAUGHED at me. After everything, you made it sound like it was my fault, like I was being unreasonable, and like I was too stupid to even understand the process. To the very end, Erica claimed to be oblivious about her own behaviour. Not a single vendor, friend, or family member who listened to our interaction is in any doubt as to who was in the wrong, and how inappropriate her conduct was. I'm glad I put her on speakerphone because even after, in tears on my wedding day, I felt like a monster for standing up for myself. There is so much more that I could say here, and so many other ways Erica behaved inappropriately. I have been a loyal customer of Rook & Rose for years. Your business was the first one I thought of for my wedding, and I have recommended you for years. My last review was 4 years old. Basic human decency costs nothing, and even at the very end, I am appalled that when I asked for the name of the owner, you didn't mention that YOU, Erica, were the person who should be held accountable. I gave you every opportunity to resolve this privately. Nobody deserves to be treated the way you treated me, least of all on their wedding day. I had positive interactions and experiences with every single other vendor, some of whom expressed that this wasn't the first time they've heard about issues with attitude at Rook & Rose. You should be ashamed. Two additions: everyone aside from Erica was fine. Also, we had positive experiences with every other vendor, so this isn't a bridezilla situation. read more

Stunning and unique arrangement, great and easy to use website and flawless service (including delivery). Could ask for more! This is my new go-to for sure. read more

Ellie and the whole team at Rook & Rose made my wedding flower dreams come true! The process was easy, delightful and I was amazed at the quality of the flowers and beauty of the arrangements. I absolutely adored my bouquet. I was astonished at what we received for our provided budget. The team were onsite to repurpose flowers from the ceremony for the reception and it was entirely seamless! Thank you so much! Rook & Rose do gorgeous work! read more

If you are looking for excellent quality of flowers and beautiful, elegant arragments, Rook and Rose is the place!!! I had them take care of both my sister's wedding and my own wedding and I don't have enough words to say WOW! what an amazing job they did. I am a very picky person as I have great sense of style and an eye for details and quality in service and products so I am not easily impressed unless its top notch. My wedding room was an absolute dream and the flowers were of such high quality that my guests thought they weren't real and had to touch them to be sure. I highly recommend this flower boutique and Erika and her staff are very knowledgable, friendly and talented. read more

Yes, they are fancy and boutique, but i was completely disappointed in value. I ordered a $150 bouquet and what arrived was an $80 bouquet. Small and nothing spectacular. We got no customer service and I am waiting for my refund. read more

My favorite florist ever...if you are looking for something creative unique beautiful this is where you come! Love everything about about this precious shoppe. Erica and her gals deliver fresh arrangements to our office weekly and it is by far my favorite day. I am always so impressed about each creation we receive. If you haven't stopped by you are missing out. read more

Wow what great service and beautiful plants! A year later our agave is still going strong.