Made appointment for 5:45. It is now 7:05. We have still not been seen. Told there is only 1…read moreprovider. If they were honest about appointment times I would not have come. Seen at 7:12. The medical tech is super friendly! The physician is efficient, funny, explains clearly, listens and is helpful. If the company stop being cheap & paid for additional staff like these two, it would be an awesome place. It is now 7:25, almost 2 hours later and we are done.

No medical asst that generally is there to take vital signs prior to seeing the Doctor or PA (…read morephysician's asst.) who is certainly qualified to see patients in this setting. The radiologist technician took my vitals ( just a little unusual that he'd do the vitals) Usually a medical Asst is there. However, he was very nice & welcoming ( Dillon) I went in for cough, fever, general fatigue. Chest xray done and the PA ( physician asst) by the name of C. Pickering informed me my chest x-ray was normal. He prescribed an inhaler and 2 ( two!) antibiotics. ( Amoxicillin & Doxycycline) If the chest x-ray was " normal " why would I need 2 antibiotics let alone one? Well, I wouldn't!! Only bacterial infections require an antibiotic and since he said my x-ray was normal I'd assume this was viral therefore not needing antibiotics. Well, I get to CVS and the PA calls me and tells me that I actually have pneumonia in my left lung. I'm not happy at this point for such confusion telling me my xray is normal and now it's not! I'm 72 yrs old and having pneumonia at my age is a serious health concern because aging weakens the immune system and lung function, increasing risks for complications like respiratory failure, sepsis, and even death, with mortality rates "significantly higher" in older adults. I'm a retired RN so this is why i'm knowledgeable. So here I am with an inhaler ( that's fine) but two antibiotics! So which one do I take? I opted for the stronger one and if I'm not better I'll return to see my primary care Doctor. ( His office was closed today hence urgent care) Please opt for another urgent care if you need one or call and see who's on duty. If it's C. Pickering then pass and go elsewhere please. Children are also seen here so I'd be very cautious. Wishing you all a Happy Holiday Season and continued good health.

Dr. SCHECTER'S team..amazing from intake Ralph and Kellie to Josh with anesthesia followed by the…read morebest Room team .. wonderful and my nurse at the end of my stay...he was the best... Cumberland is lucky to have you in their midst......

I had my surgery on November 16, 2025 at Southern New England Surgery Center, and I cannot say…read moreenough good things about my experience. From the moment I walked in for registration to the moment I walked out, the care and professionalism were exceptional. Every staff member was kind, attentive, and made me feel truly welcome. What stood out the most was the care I received after surgery. I was very uncomfortable, but the compassion, patience, and warmth of the staff made such a difference. They made me feel so cared for that, for a moment, I actually forgot about the pain. That kind of service speaks volumes. Thank you for making me feel like I truly mattered. I am deeply grateful for the care I received. Wishing all of you a happy and healthy holiday season.