My salesman Drew did an outstanding job from start to finish. I am an out of state buyer and had…read moreplaced an order for my vehicle back in late 2022. Drew put up with all my pestering and came through with the vehicle being delivered from the factory within 30 minutes of my plane landing in Columbus, Ohio A little drama over the finances, but we were able to resolve the very next day when I took delivery. I left town around 1 pm and drove it all the way home to the west coast. This is a small town dealership in Galion, OH. I would highly recommend Drew & Donley Ford of Galion, OH for your next vehicle purchase.

I'm on a cross country road trip and our new Expedition decided the drivers door didn't want to…read morelock. I will handle the primary issue when I get back home, but needed a key cut as it was delivered to me by the selling dealer as a blank. Dropped by Donley at the recommendation of family. This is a small dealer so they were unable to cut the key, however, the folks in service and parts were super helpful and friendly. Got me the code needed to get it cut, and provided recommendations of where to get it cut.

OUTSTANDING CUSTOMER SERVICE AND CARE!!! Chris thoroughly went through my vehicle after another…read moreshop had repeatedly fixed the same problem multiple times, charging me more and more each time they tried. Chris identified the issues and the issues the other shop missed. Plus Fricke's went above and beyond what was needed and did not rape me on the cost, in fact well within (under) reasonable charges. Chris kept and showed me all the old parts and the wear/problems/questions with them. My car is back and it's been over a month and the car is riding/running as if new with the knowledge he backs all his work! YES, Stop by Fricke's in Mount Gilead and talk to them about your automotive needs, I don't believe you'll regret it!!

This is the best customer service around! This business helped with my daughter's car on more than…read moreone occasion. Thank you!

Beat Service ever! We got a flat on the i71 South - a super busy highway and the lady on the phone…read moremade sure the tow truck driver could find us. The driver, the owner of the towing service was quick efficient and went above and beyond to help us late in the day to find a tire center nearby with our size of tire we needed! The owner had even left a car show he was attending to help us so if that isn't caring about his customers, then I don't what is! Thank you Dale and company! Amazing service!

super quick, very friendly and just great towing service overall. highly recommend if you need a…read moretow.

if I could do more than five stars, I would. From the moment I called them to schedule an…read moreappointment to have my window They have been everything you would expect with customer service. They were easy to talk through everything with they were able to get my ASAP. They got it done in one day. And here's why I would say I would give them more than five stars if I was able to. When they went to go install the new window, the wrong window was delivered to them and by wrong I mean the windiw tint was the wrong tint . They took it upon themselves to call me immediately and talk through that. They even contacted a window tinting company and had the window correctly tinted at no additional cost. It was an honest mistake not even a mistake. It was just an accident instead of them saying hey sorry bring it back another day or we have to keep it for longer. They went above and beyond and asked if it was OK for them to go get the window tinted correctly.!

They got me in for a broken windshield not long after I called. My car is newer so it also required…read morerecalibration. I had planned on getting the glass at Safelite then recalibration elsewhere, but they required I do both there and were almost $300 more than Eric's quote. I received a new windshield, recalibration, and new wipers for about $731 total. I brought the car a bit before 9 am and it was ready at bit after 1pm. I didn't try going through my insurance as I didn't want that hassle or risk increasing my premium. Nice staff and good quality work.

These guys repaired a small fender/bender for me and I was extremely pleased with the paint match…read moreand workmanship. I will drive from Powell to Marion for them to work on my vehicles every time. Best of breed.

This place was great! We drove from Lewis Center by referral from a family member and we could not…read morehave asked for them to do a better job! We had them repaint our side mirror and put it back on. When we came back the first time to have it put on they came out and told us that "they" did not like how the paint matched up and asked if we could come back another day after they repainted. When we came back you would never know it was changed! Great job and thanks for doing such a great job and caring!

I recently had Nickles Automotive Repair Company in Marion, Ohio do extensive repair work on my…read more2010 Camry. I was really pleased to meet Nate and his partner when I heard the quote Nate gave me it was absolutely under market price for such quality repair work. This facility is a well kept secret to most who are not in Marion, I gladly drove the 32 miles to trust the repair of my car to Nickles Automotive Repair Company . Not only was the repair cost unbeatable anywhere, but these guys are genuine down to earth honest and trustworthy and reliable and professional auto technicians. when I called Nate after the repair, he said: "We don't mess around, we fix things right". Truer words have never been spoken When I picked up my car Nate told that I probably would need a new battery bef cold weather sets in that's the kind of people that you want to repair your car or truck. By the way, I went back the next week and had my battery replaced at an unbelievable price. Kudos to the repair staff at Nickles Automotive Repair. if it were possible, I would have given them 10 stars.

I was in awe at the appearance of my car when I picked it up today. I had the interior, exterior…read moredetailing as well as the engine cleaning. Looked like a brand new car when I picked it up. I was able to drop it off last night and it was done early as a result. Super easy going people to work with. Highly recommend.

Amazing work my car looked amazing better than new very professional and I will be a repeat…read morecustomer thank you for the world class customer service Brandon

This shop is hands-down the best there is in central Ohio. I have had Austin and his crew tent many…read moreof my vehicles and have never had dirt or any issues. Highly highly highly recommend them for your tent needs.

Customer service is way below par. I had my windows tinted 4/27 and everything went great. The…read moreinstaller (owner) said wait 3 days to roll your windows down and to let the tint adhere to the windows/get all the bubbles out. Great, right? Not exactly. After 3 days I noticed a defect on 3 out of the 5 windows. 2 of them had bubbles, and 1 had a botched cut at the bottom corner. On 5/7/2012, the installer redid the ones with bubbles but refused to redo the one with the bad cut. He tried to cover it up with what looked like sharpie and I told him to take it off because it looked worst then just the bad cut. I complained again that I was not happy with the solution and he still refused not to fix it. I also overheard him say that this is a shame to undo a good tint job to fix these minor things and complain to the other guy that was working there. Overall, I am shocked with the customer service that is supposed to have 30 years of experience. I am submitting a BBB complaint on this company.