I had occasion to take care of some business here @ social Services and was treated very nicely by…read moretall thin gentleman on the left inside of the entrance, by Tameka behind the counter, and Briana, at desk 12. I was impressed that with all the nasty people coming in and out these people treated me so very nicely. Thank you for the super nice treatment! Donna

The workers try their hardest to help. It's not their fault when things don't turn out the way you…read morewant them to. So please, don't take it out on them.

Walk in, no appointment, my first visit. Parked across the street where dollar store was located…read moreand entered DPSS past 11:30a. I was seen fairly quickly but likely due to my uncomplicated request. When I left near 12:30p, there was a line out the door with security limiting access inside due to capacity. Security kept the limit of people inside comfortable for everyone. I came at the perfect time, and recommend considering arriving before employees take their breaks for lunch. This location seems extremely busy, and long waits are likely common depending on your situation. With an ever revolving door of people coming in requesting help, employees look spent and over it. I don't blame them, but it was a little depressing once I was called. Most people waiting inside were in good spirits, but the energy of employees behind the glass were over it and again, I was gone by 12:30p. They probably get some out of pocket guests often. The welcome crew that guides and hands your numbers were in better spirits, they really do set the tone for everyone coming in. It can't be easy, so I appreciate everyone that made this experience so seamless.

Horrible customer service no common respect for the recipient. They had me waiting for nothing…read moreclaiming they called my number when I'm positive I was anxiously waiting for my number every number that was called I looked at the screen the worker bs skipped me for sum

To live and die in L.A., it's the place to be You've got to…read morebe there to know it, what everybody wanna see... Upon entering off Figueroa St you'll see two lines to your left, one for birth the other for death. The forms off to the right either for birth or death certificates. Once you complete your form you'll have two lines. Service is very quick I was in and out with the birth certificate in less than 10 minutes around 11am. Plan your day to avoid the LA traffic jam then enjoy your day in LA. Both parents do not need to be present to obtain a birth certificate. Parking available in the structure or street meter. If meter parking is available I suggest that one as you typically won't be there long. So if you live or pass away in LA this is a place you'll have to be at. Don't worry you won't wait in traffic like on the LA freeways at this spot. God bless

They ignore anonymous complaints. Even when not anonymous, they don't do their jobs. I reported…read morerats in my building ceiling (common shared indoor hallway ceiling) where you could see the foam tiles chewed away at almost every corner, and many round urine stains. I specifically reported that they were in the ceiling, I can hear them running in the evenings. The county inspector came over, notified the building manager days before coming, and said she saw nothing. Of course, the manager quickly replaced the foam tiles, painted them, patched them up and vaccuumed the floor. There were still signs - some urine stains and some chewed corners of tiles- but when I asked if she had seen that evidence, she said it was only in her "job description to look down for rat feces - not to look up." I was amazed... I asked specifically for her to look into rats living in a ceiling space and it's not in her job description to look up? What a sad excuse. It's disgusting that these employees don't do what's morally right, and they get paid big $. Why would you announce that you're going to do an inspection so the builing can hide their evidence? Why wouldn't you look up? You expect me to believe that there's a job description that says don't look up? or barely shift a tile to see the rat nests/feces? I offered to do this myself in her presence and she refused to come back for me to show her the feces. Tax money laundering at it's finest. What is the point of this department if no one does their job? Not even the supervisor cared when I called in. She could hardly speak English, and didn't care at all. Her job security is off the charts.

Awesome ,great service over the years ,excellent service, thanks for the benefits . Requrmend it to…read moreall federal government citizens and military,retired personnel as My Self John Robert Bruffett Junior, !

Came at 9:10 on 10/14/25 to request a SSN for the first time and they said I NEED an appointment in…read moreorder to request it because it takes a lot of time . The lady was so kind and gave me a phone number

This is by far the worst dpss office I've ever been to. They talk to you like you're stupid and…read moreworthless. They don't help you try to call you case worker for more information on a paper or need clarification they don't answer you go to the office and they don't help. Thank god for online services cause these MF dont f..en help for s...t. I'd rather risk everything at the MacAurther park location cause this building is a f...en joke. Oh and on top of all their problems for Past 3 months I've been waiting for my physical papers for the SAR7 and it just showed up.

My overall experience with DPSS is all around satisfactory. Very much appreciated and thank you…read morefor being so supportive and professional in all aspects of obtaining my benefits package!!! Thank you so much!

Cute pit bull out front. Didn't go inside. Nobody was rude. But i have PTSD from social services so…read morei can't give this anything above 1 star. if you see the pit bull tho ur lucky

This review is for the DPSS location on 3rd/4th Street located near the Tokyo Central Marketplace…read moreShopping center on Alameda/Central.... because I cannot find the aforementioned location on Yelp. I just wanted to communicate that my experiences within the past year have exceeded my expectations because of Miss Alex Rodriguez. I have been homeless since last March due to a fire within my apartment complex and have been living in a shelter since the incident. Moreover, I've suffered from a chronic back injury due to an attack. Throughout this chapter of my life, it has been a very positive and productive experience having her assist me with such efficiency, professionalism, and kindness. This location has been a tremendous and uplifting experience, due to the overwhelming care and productive manner in which things are handled. I highly recommend visiting this location. =)

Wow thanks for the reaction guys!! I don't use Yelp much so I have no idea this got likes! This is…read morean update that is long over due but my parents had been US citizens for almost two years now (Ya!!!). For those wondering what the sworn in ceremony is like don't get too excited because the whole thing is really a glorified storytelling/money making/recruiting event for the immigration office. Don't worry if you got there an hour or two late because when you get to the sworn in location (for my parents they did it in the Dodger Stadium) you will face traffic jam that are way worse then LA freeway morning rush because they make everyone pay for parking (hence the money making part) and go through all the security checks in order get in. We left at 7am, finally got in at like 9am but they didn't even begin the ceremony until like 1pm because they are still sitting people. And then when they finally begin they will having a bunch of I guess important people telling you the same old "hey I was a poor kid but I work hard and I become successful and this is only possible if you are in America" stories just to make you feel good that you've spend a ton of coins for the citizenship (hence the stories part). Every now and then you will have some immigration officers telling us that they are recruiting and they have booths if you are interested (hence the recruiting event part). I been through it myself back in 2020 but ya it's really nothing to be excited about to be honest, if you wondered why they don't give you the options to opt out of the ceremony it's because it's how they make money and hire new people (Ya capitalism!!).

No parking at a federal building? What a joke. There's little to no accessible parking nearby, and…read moreto make it worse, they don't even validate your parking slip. For a place that people are required to visit for important matters, you'd expect at least basic accommodations like parking or validation. Poor planning and frustrating experience overall.

There's sometimes a wait but overall good. Plus Disabled go to the front of the line.read more

Gave a ride to a 30 year plus friend here who is down on his luck and needed a lift to this…read moremonstrosity of a building today. My friend, who I'll call Mark, has been a standout citizen with a good job for the better part of that time period. However, after a series car accident led to a litany of unfortunate events after which the loss of his job and ultimate marriage were both direct and indirect results, he is in need of County health insurance-better than none. In any case, this is another one of those reviews where things are what they are. The sheer numbers of people waiting both inside and outside the building or enough to blow your mind. If people don't believe we are in an economic crisis of epic proportions, all they need to do is spend a few hours here, or other locations I'm sure of it. The workers here appear to do the best they can, but quite naturally they are overwhelmed as well. Be prepared to spend half a day in here unless you have an appointment, which thank God he did.

You can never get anyone ever on the phone. 3 months and I cannot get through to a human being?…read moreDoes anyone actually work there? They should hire a lot of unemployed people to handle the phones and emails. It is a SH*T show.

I attempted to visit this office last Friday and it turned out to be closed. A security guard said…read morethat it was closed indefinitely. So please do make sure that it is open before trying to come here.

My rating is not indicative of all areas of this City department. I have nothing but good things to…read moresay about all of the inspectors I have encountered. From a landlord AND a tenant's perspective I give them all 4-5 stars. I spoke with one earlier this week and he was 5+ stars. #Fabian G! Now the helpline. That needs work. Earlier in the week I called and there were 63 callers in front of me. I had to leave a callback number. Okay, 63 is a fairly high number. Today I called and there were 21 callers in front of me. I wanted to wait. No option to wait. How can there be 21 people waiting, but I can't wait if I want to? Blank stare. Is 21 the cutoff. 22 no go? Anyway, once you get someone, there aren't very helpful or knowledgeable. You will have to ask to be transferred to a supervisor, but the supervisors don't pick up the phones OR call back. As a landlord, I'm paying for this. There should be more of a balance between the benefits for tenants and landlords. Specifically with working through issues that are contained within the RSO. By the way, the LA County Consumer Affairs people - they pick up the phone. #LEVELUP

One recorded voice directed me to press 7 to schedule an appointment. I pressed 7 on my phone. A…read moresecond recorded voice said "invalid entry." I pressed 7 again. The second voice said "invalid entry" and then said "good bye" and disconnected. I called the contact number more times, same scenario. My interaction with the Los Angeles Housing Department would make a funny Saturday Night Live sketch.