I bought a 2 year old truck from them. After a few months of ownership, it became winter a d one of the fog lights got considerable moisture in it, and the front bumper clips sprung a d would stick out at the top. When I went to repair the fog light, I realized there is several,"non original equipment manufacturers parts in the front of the truck". This is odd because I was told the truck had a clean and clear carfax. After finishing the foglight, I tried getting the bumper put back together, but it's way to broken inside, and entirely too far out of alignment.
Next came some deep cleaning to the interior where I removed the front seats. Under the drivers side front seat I found a credit card from the original owner. I debated on destroying the card or reaching out to them through social media. I ended up reaching out and returned the card to them. I asked them about the damage to the front of the truck. They said," yes, we hit a deer and traded in the truck damaged".
So now I go to the dealer and ask how this happened? John, the sales manager, told me yes they took the truck on trade damaged, and will repair it. He told me they will need it for a whole day to remove the bumper, realign everything, and put all new clips in it. When I went to get it the fender flairs, and bumper were still not secured, and intact, now I have paint chips where they were working on it. When I asked the service manager about it he became irritated and yelled at my wife and I. I filed a complaint with the attorney General office, and if needed i will retain councel as well.
Be very careful purchasing a vehicle from ron ward, In herrin illinois. I am almost 50 years old and purchase at least a vehicle a year. I have never experienced anything like this before. read more
