I have used Sam Conveyancing and their solicitors, Chadwick Lawrence, for years starting during…read moreCovid. I was happy and have used them multiple times since. The service in 2024/2025 is completely different, a big drop in care and quality. Their solicitor, Chadwick Lawrence, was appalling, aggressive, rude, repeatedly left work incomplete so the buyer's solicitor could not move the sale forward. I contacted my handler, Ehren Elcock - Sales Executive Team Leader of Sam Conveyancing and he just stood by, did nothing to support. He never returned a phone call, only replied by email days late, was never available in 5 months of struggling to get the sale completed. I made an official complaint against Chadwick Lawrence and gained several hundreds pounds refund. Sam Conveyancing just washed their hands of the issue. Ehren Elcock was OK up until I paid my deposit and this is when he stopped taking calls for the rest of the sales process. They left me with the appallingly bad solicitor service and did nothing to help. After previously using them multiple times their care and quality was so poor on this occasion that I can not use them for any future property sales/purchases.

We made the mistake of looking for a conveyancer on the cheap as our purchase was a…read morestraight-forward staircase with full cooperation from the Seller (Housing Association) and a mortgage offer and RICS valuation in place from the start. We went with SAM Conveyancing as they were more affordable than other conveyancing solicitors and initially were very helpful with decent reviews; however, it turns out SAM Conveyancing is a front end business (albeit legit) who farm out cases to conveyancers across the country. Our case was farmed out to Chadwick Lawrence in Bradford, who had less good reviews. When we expressed this concern to our contact at SAM, we were assured SAM would support us along the way, so we went ahead. What a mistake! Within a week of instruction, we got a bounced back email from our contact at SAM. Attempts to reach her or a manager at the office were met with 'no one available to speak' and no response to emails. Our case handler at Chadwick Lawrence turned out to be worse. Basically you're taking a chance with SAM - you may get a decent conveyancer, but you may not. Word of advice - pay for a decent solicitor for your conveyancing services - one who is available to explain the process to you and provides confidence that the sale is progressing. The stress otherwise is not worth it. What should have been an exciting and fulfilling milestone for us was joyless and unduly stressful and it started with SAM. See Chadwick Lawrence review for more info.

Shocked at the poor service of the staff in Sunningdale at the end of a high value (25k) short term…read morerental in Ascot, as they would not approve the release of the _undisputed_ amount of our deposit of almost 6k because of a claim by the landlord for 600 that we wish to take to dispute resolution as it is frivolous (handle on the wine cooler loose, light bulbs/transformers (10 years old) that failed, and 160.00 to refix the corner of a carpet that lifted when it was professionally cleaned). The offer letter from Hamptons said it as was an assured shorthold tenancy, which would have the full protection of the tenants deposit scheme (TDS), but the actual document they gave us was NOT an AST so they are holding our full deposit in their own client account and would not release it - not even the _undisputed_ amount. We have now had to instruct lawyers for release of the_ undisputed_ amount, while initiating a dispute resolution process over the 600 of frivolous claims. Shocking customer service, arrogant and unprofessional... or perhaps they see the landlord as the client while we, paying 25k for a short term rental, are just a nuisance. We will be following through with the company's complaints procedure. If you HAVE to deal with this company make sure your deposit is held in a government protected scheme (TDS) and not held by Hamptons, to make sure you have the rights to prompt release and dispute resolution.