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Romano Auto Rentals

3.0 (1 review)
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12 years ago

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Conicelli Hyundai

Conicelli Hyundai

(205 reviews)

Everyone was vey courteous and helpful in answering all our questions…read more The finance and sales teams explained all the options and warranties available

My experience at Conicelli Hyundai was nothing short of a nightmare, and most of it came down to my…read moreservice advisor, Ruthann. I purchased a 2024 Hyundai Sonata N Line in October 2025. Not long after, I had an intermittent check engine light, a warranty trim concern, and needed an oil change. Even getting service scheduled was a hassle. I was told they "weren't accepting new customers," which I had never heard of. Shaun, the Assistant Service Manager, was the one bright spot early on. He stayed polite and professional even when I was understandably frustrated, and he managed to fit me in. At the first visit, they did the oil change, said they couldn't replicate the check engine light, and ordered the trim piece. A few weeks later, I returned for the trim appointment and the check engine light came on again. I told them at drop-off, gave them the code, and even had photo/video evidence. I was told there were no loaners, so I rented a car. The next day, I got a call, not from Ruthann, but from Tim (the Service Manager), who arranged a loaner because my vehicle needed additional time and parts. From there, the communication and follow-through fell apart, and Ruthann was the reason. I was promised updates that never came. Calls weren't returned. I went in person and found my vehicle sitting in the front customer lot, partially disassembled, with the cowl removed and the engine area exposed. Ruthann gave me vague, confusing explanations about what was happening and assured me it wouldn't be left outside like that, yet it remained outside in that condition. After about a week and a half, I was told my car was ready, but they again said they "couldn't replicate" the check engine light, despite the code and evidence I provided. I was told to "bring it back when it comes on." A few days later, I noticed my windshield washer fluid no longer sprayed right after they had the cowl removed. I checked the reservoir myself, filled it, and clearly told them it was full. I brought the car back, and Ruthann called me at 9:00 a.m. the next morning claiming the washer fluid was "just empty," that they filled it, that the check engine light was not present, and that everything was "normal operation." That was not true. When I came to pick up the car, I tested the washer sprayers in front of her and they did not work at all. Ruthann still insisted it was "normal operation" while I was literally demonstrating the opposite. That level of dishonesty and dismissal was beyond insulting. Tim came out, had me pop the hood, found a disconnected washer line, and fixed it in about 10 seconds. At that point, I was frustrated to the point of tears because after three visits my car had more issues than when I first brought it in. Weeks later, the check engine light returned again. I brought it in immediately, and this time the same code I had been providing for over a month finally showed while they had the car. They replaced all four fuel injectors, and I do appreciate that. But again, no one called to tell me it was ready. I had to show up a week and a half later to find out it had been finished. Now I hear what sounds like something loose when I make sharp turns, which is extremely disappointing after all of this. Shaun and Tim were courteous and genuinely helpful, and this is not directed at them. Ruthann, however, was consistently unprofessional, dismissive, and unreliable, and she repeatedly gave me information that was simply not true, including telling me the washers were working when they clearly were not. That pattern is what made this experience such an exhausting mess. I'm glad this is finally behind me. I would not recommend Conicelli's service department based on how this was handled, particularly the ongoing communication failures. Tim was the exception, and I'm grateful for his professionalism and willingness to help when Ruthann repeatedly failed to do so.

Conicelli Nissan - Bought it right off the showroom floor. NJ residency finally pays off... no sales tax on electric vehicles!

Conicelli Nissan

(148 reviews)

Armen at Conicelli has done it again! I purchased a new car from him, a year ago, and I contacted…read morehim because I was interested in getting a detailing service performed on my vehicle. Not only did Armen provide me with information about my inquiry, but he called the company, explained my concern and he arranged for the detailer to contact me. Armen made the service seamless and effortless and my car looks FABULOUS! Even after the initial car sale, Armen has continued to provide A+++ service!!! A salesman above the rest, just put him to the test!!!! Lisa Wilson-Robinson

If I could give zero stars, I would. I will be warning every nissan owner I know to not bring their…read morevehicle in to Conicelli Nissan Service center. I brought my vehicle in for a new transmission repair. During the repair, technicians broke my starter and its mount. While it was replaced at no cost to me, 24 hours after picking up my vehicle with a brand new transmission AND starter, my vehicle had a leak and power steering issue. Conicelli had to cover a tow for me and kept my vehicle for yet another day to do the repair. The technician informed me that I would not be charged for the repair since it was, once again, damaged during their recent work. I should note that this vehicle is a 2018 Nissan altima, which only had 53,000 miles on it at the time of transmission failure. In the past, conicelli has messed up work on my vehicle related to a throttle body replacement as well. I appreciate that the work was completed on my car. However, the amount of time, money, stress, and energy I wasted throughout this ordeal has taken years off my life. If you take one thing from this, do NOT bring your car to this service center.

Norristown Chrysler Dodge Jeep Ram

Norristown Chrysler Dodge Jeep Ram

(58 reviews)

I called to ask a question re towing a wrangler or a Grand Cherokee and was informed what to do and…read morewhere to go by JOEL in parts ! Great customer service..... Highly recommend this dealership ! Joe P.

I traded in two vehicles, and got a good trade value. But…read more...... I ordered a 2026 Jeep Wrangler JL Sahara here, and it became apparent after I ordered it and it was delivered, the salesman hardly listened or understood me. I am not blaming him solely, but it was my ignorance as well. I wanted a softop pull back front top. Not the whole darn soft top. I told him this, but he let me order the duel top and I thought I was getting the "Freedom Top," WRONG. When the Jeep was delivered, I was surprised as to the size of the box in the back of the Jeep. Unbeknownst to me, it was the whole entire soft top. Anyhow, that was a costly mistake, I sold it at a $1500.00 loss and purchased the Freedom Top. I can live with this mistake, I guess I didn't make myselp perfectly clear, even though I initialed each line item. Prior to me taking ownership, I noticed a scratch in the left rear fender molding, after several emails back to the dealer, I was totally blown off and they never responded. I told the salesman, everytime I get in the Jeep or wash the car, I'll see that scratch, that was waste high. He tried to get it out, but it was too deep. Probably done by the trucker who took the Jeep off. Then when I got home, I noticed another less invasive mark in the right front trim. Probably done the same way. Anyone ordering a new vehicle, be very clear as to you wants or needs.

Battaglia Auto Sales

Battaglia Auto Sales

(17 reviews)

I was recommended here by a friend so I decided to check it out. Entire process of buying my car…read morewas simple, no issues, no complaints, highly recommend. Fast forward to years later and here I am calling them from another state needing their help ASAP due to me getting pulled over in Florida. To no surprise, assistance and help is what I got DESPITE being states away and they did it ASAP! The main thing I want everyone to know when coming to this dealership is, it's not just a sell/ purchase with them. It's making a connection with a customer and ensuring even afterwards they know someone at the dealership will assist. Never in my life did I experience such incredible customer service! They did not have to help me states away, yet phone calls were made and people who were not even on shift stepped up to assist me. I cannot express my gratitude for what this specific location did for me! It's beyond customer service ! The women working the day I called Friday 2/7/25 need to stay at this dealership FOREVER! I cannot begin to express how proud the owner should be knowing when they are not physically on site , this is how your company is being represented and it's phenomenal.

Having a mom that doesn't speak or write English 100% perfectly always make me nervous because you…read morealways think people will take advantage of her. We went to Battaglia yesterday and I let my mom do all the talking, she told them what she was looking for, what her price range was and when I tell you every single person in there was walking in and out of the room asking questions to make sure they fully understood what it was she wanted/didn't want... made sure they didn't go over her price range... pulling 4/5/6 cars out of the lot for her to test drive... she finally found the car she LOVED... They gave her an amazing price for it and gave her a lot more for her trade then other places we went to. We left there and she couldn't stop smiling because not only did she feel like she did it "herself" but she felt like she was treated like a human, she left knowing she wasn't ripped off and even more so, she left with the car she LOVED. I can't thank EVERYONE at Battaglia enough for the most amazing car buying experience ever-- they are not sales man/women who force feed you cars and push you to do this or that... they LISTEN, they care. We wont be buying care anywhere else!

Romano Auto Rentals - carrental - Updated May 2026

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