The customer service at this location is exceptional! Upon entering the center I overheard a women…read moretrying to rent a car. The gentleman behind the counter notified her that no vehicles were available. Explaining that this time of year tends to be very busy. He also checked a near by location and offered to provide the customer with additional telephone numbers. Clearly this was not want she wanted to hear. The woman was upset and spoke to the representative very rudely. She then made a phone call and began speaking in her native tongue in front of the employee. As she continued to hold up the line He politely waited. Through it all the enterprise employee continued to be polite and respectful even when she was being less than that to him. When it was my time at the counter he was very friendly. He provided me with excellent customer service. I was checked in, in my rental and on the road in a matter of minutes! Im am thoroughly impressed by the service at this Enterprise location. I will absolutely return.

I love the customer service here. They provided fast service today and always enjoy the vehicle…read morethey provide. I'd prefer a full tank of gas to start with, but that's not always the case. I do love how they call to confirm your rental pickup. I recommend this place.

Recently rented an SUV for a road trip from this establishment. The process of picking up and…read morereturning the vehicle was very smooth. The agent I dealt with (Jack) was a pleasure to work with- patient and clearly outlined all the options (basically insurance). Definitely recommend this specific Enterprise.

In May, I rented a premium full-size pickup truck (2026 Dodge Ram) from the Plymouth Meeting branch…read morefor a month and had an excellent experience. Because of that, I chose Enterprise again when I needed another truck. I called ahead and was assured one was available, but when I arrived, no reservation had been made and there was no truck for me. Instead, I sat at the Plymouth Meeting branch for hours while employees tried to locate another truck. After the lengthy wait, I was driven to the Jeffersonville, PA location, where I was given a Chevrolet Silverado in unacceptable condition. The truck was filthy, with food between the seats, mud on the seats, dirty windows and windshield, and it smelled of cigarette smoke and rotten food. Within five minutes of leaving the branch, both the "Change Oil" and "Check Engine" lights came on. Roadside Assistance directed me to the PHL Airport location for a replacement. After driving there, I was told there was nothing they could do because the airport and branch locations were "separate entities." I asked if they could at least clean the truck so it would be safe to drive. Instead, I was offered a compact car. I rented a full-size pickup because I need it for work. When I declined the compact car, I was simply told, "Have a nice day." From that point on, I spent nearly a week trying to resolve this issue. Multiple call center representatives repeatedly sent me to different branches, assuring me they had trucks available. Every time, I arrived only to find the location closed or unable to help. After my sixth or seventh call, I was promised a callback on Monday to arrange a replacement. That call never came. By Thursday, I had to call again myself. Ben from the Plymouth Meeting branch assured me he would personally help get me into the proper vehicle, but he never followed through. This was not the failure of one employee. I was failed by multiple call center representatives, branch employees, and management. At every step, someone either gave inaccurate information, failed to follow through, or passed the problem to someone else. No one took ownership. While driving between Enterprise locations on Saturday to exchange the truck, I was caught in a severe thunderstorm that brought down trees, power lines, and utility poles, causing flooding and making roads impassable. Between sitting for hours at the Plymouth Meeting branch, being driven to Jeffersonville, making repeated phone calls, and being sent to multiple locations that could not help, Enterprise wasted well over a full workday of my time trying to correct a problem that should never have occurred. I have rented vehicles for more than 20 years and have almost exclusively used Enterprise. This was, without question, the worst rental experience I have ever had. I am a union member and an employee of a Fortune 50 company that uses Enterprise for corporate rentals. Because of this experience, I have already contacted our leadership and recommended that we evaluate moving our corporate rental business to another provider. My time is valuable, and being repeatedly misled, sent to closed branches, promised callbacks that never came, and treated with indifference is completely unacceptable. I hope Enterprise uses this review as a training opportunity. This experience exposed a complete breakdown in communication, accountability, and customer service across its call center, branches, and management. If I treated customers the way I was treated throughout this experience, I would no longer have a job.

Nick seems to be a very nice guy and very helpful. Lets see…read morehow good the Explorer 2003 is.

I bought a car in May from Affordable. I did my homework, took it to a mechanic to have it checked…read moreout, did the carfax, everything I could. Still I knew buying a 14 year old car that there would be issues, so I bought the aftermarket warranty. So far, I've had plenty of issues with the vehicle, but the guys at Affordable have been awesome. Taking care of some of the repairs (all things not covered by warranty or less than the warranty deductible) at no cost or helping me get the repairs done for the best possible price. They have totally gone above & beyond. Now fingers crossed that I can make it to inspection time with no more issues.

this rental was amazingly easy to pick up and drop off no issues…read more No hidden surprises or cost. i rented a Chrysler van for a week to NH. We had a great time with friends thank you Enterprise of K O P and Staff for a great ride. As well as great relaxing experience. Thank you Staff.

My sister and I took a trip for a week and we used enterprise in Souderton Pennsylvania. The…read moregentleman Kevin there was phenomenal. He was so accommodating and explain things thoroughly. He is the reason why we took another trip this year and used enterprise because he was there last year when we went away in August so thank you very much enterprise for a great employee and great customer service in Souderton, Pennsylvania.

I had a really weird experience at this Avis - I would not recommend them overall. Avis and Budget…read moreare both run out of this same location, so I would beware because I'm guessing you might have a similar experience at Budget. [The Bad] * The location and exterior of the place is kind of odd - it reminded me vaguely of a trailer park, with the office building being one of those temporary building units. * One staff member was working at the location; when he is out to lunch... you're left standing outside in the summer heat, wondering when he'll be back. * When I went to drop off the car, I went to use the restroom and there was no toilet paper or paper towels. I told the employee on staff, and he kind of shrugged and didn't offer any alternative options. The reaction was, "Oh, yeah, I guess we're out." Doesn't seem to be a good way to run a business. [The Good] The redeeming factor was that - since you aren't near any train station and taxis are hard to come by - the employee drove me to one of the train station without expecting anything. There are a few other options in the area, and given the overall experience that I had, I would choose another option next time I'm back in town.

Believe the other 1 star reviews. These folks are completely unprofessional and do not understand…read morethe basics of customer service. I was charged refueling surcharge and other hidden surcharges after returning the car with a full tank. Once they have your signature and money ,there are no more discussions to work with you. Never had this sort of experience at other places. Avis is not to blame, but they should be held responsible for not training their employees to provide a consistent high level experience.

This is the only place to buy a used car.Gabrial was fantastic and found me exactly what I was…read morelooking for.great prices on impeccable cars. They made everything easy,no pressure and Everything was explained perfectly. I love these guys and thank them

Latest update I was refunded my total transfer fee - Because of "Yelp" - the manager at this…read morelocation called me directly and everything worked out to my satisfaction - Therefore I would consider referring friends to this location - however to stress pay nooo fee's unless you are positive they have the car you want - and you have paperwork stating that. Their prices are very very fair

Picked up a minivan for a trip. There was one worker there and a few people waiting. He was nice,…read morebut we did have to wait about 40 minutes to get our van and out the door. :/ The shop looks messy and uninviting. When I made the reservation on phone, they told me it was tax exempt (for my church), but when I arrived, they told me they didn't have that on file. Not necessarily this shop's fault, but the corporate system. That type of service is frustrating.

I was supposed to get a confirmation call from them about my rental, the agent forgot to call. The…read moresupport by Hertz in general is horrible. The Ai is impossible to navigate and when you finally reach a person they are foreign and horrible at English stay away!!

I reserved a car for today 10/02 1pm location @ 1000 W Ridge pike Conshohocken. I got there and a…read moretaped up sign saying here to p/u car and a phone# when I called the number voice message said person not available, I called a customer service # I went thru (2) supervisors and neither offered to call or find out why place was closed. They wanted to look for another location but this is only fairly close location for me. I finally said cancel car and refund to my CC she said it would take 3-10 business days. Bottom line DO NOT rent a car from this location.

By far my favorite local Avis location. The staff, though young, is resourceful and helpful. They…read morehave always been able to deliver me my rental even during COVID car rental shortages. Most rental locations no longer accept debit cards so I'm not sure why people are complaining about that. I highly recommend this location.

No hidden cost or surprises. Vehicle was pretty much similar to what was shown on the website. It…read morewas absolutely hassle free.

If it was possible to give negative stars I would. I had an 8am reservation. I arrived at 755am. I…read morewaited 20 minutes while they gave a car to someone not even old enough to rent a car. Then waited an hour while the representative tried to figure out how to to the paperwork. After an hour he told me they didn't have a car for me. I watched 3 other people get vehicles. I waited 3 hours. No manager has called me despite numerous attempts to get someone to address this issue.

Five stars for James B. and John Kennedy Subaru! After…read moresearching for the right car for several months and looking through the inventory of different brands and manufacturers, The Subaru crosstrek was in my list of the top three choices(just not my top choice yet). I was nearly certain that I had already made up my mind on another brand and I was just stopping in out of curiosity. I am so glad I did. I met with James who is extremely personable and down to earth. He was very patient and professional as he helped me as we compared the features between the different trim levels. After discussing my main concerns and comparing things like pricing, warranty, and the available safety features between the crosstrek and the other model that was on the top of my list at the time, I discovered that the Subaru is an excellent value and suddenly made it to the top of my list. I was very impressed with everything about the vehicle and how James handled my questions and requests. James and I talked about some more things that were important to me and I decided I was happy with the deal. Thank you for all your help James I am very happy with my new crosstrek limited!

Would you trust a dealership that claims to need a "crystal ball" to determine whether the car you…read morebuy there will last or not? When my daughter bought a 2013 Subaru here 3 years ago and it began to have problems soon after, I called the dealership and was told by the general manager that he "doesn't have a crystal ball" to determine whether a used car will be good or not. The sad part is, my daughter thought she would be able to get a more reliable car by going through a dealership, For the next three years, something was going wrong with the car every other month. The base cost of the vehicle was $8,500. Over the past 3 years, she has paid $6,326 in repairs, including water pump, drive belt, radiator, condenser, and repeated issues with leaking oil. Just in July, she paid $1300 for a new radiator and condenser. This past Thursday, she was driving the car on the highway and all the lights started flashing, She pulled into the AutoZone to have them read the codes and they told her she needed to get to a mechanic asap because her transmission was shot. As it turned out, she was 10 minutes from John Kennedy. She pulled in, crying, and explained the problem. The employee behind the desk acknowledged that she "been here in often" and they would see what they could do. Later, he gave her a quote for "fair market value" of $700-1200 (1200 if she does a trade-in.) The problem? She used their bank for financing and still owes $2,800 on the car! I called and spoke to the general manager yesterday and he, once again, used the "crystal ball" line, telling me everyone takes a risk when they buy a used car. Is that the confidence level you want from someone who is selling you what ends up being a $12,000 product? I explained that I have had used cars throughout my life and never had to put that much money into them beyond regular maintenance. He told me I was "lucky." He also claimed that the car is worth little because there is a dent on the side door and one headlight needs a cover. I pointed out that the car is worth little because THE TRANSMISSION DOESN'T WORK. Nevertheless, he claimed to have no ability to assist by paying her what she still owes for the car, and, so, she is now stuck with paying 10 more payments of $264 on a car she cannot drive! He said he would give her $1500 if she wanted to do a trade-in! Why would she want to get another vehicle from a place that basically told her "sorry you bought a lemon from us but you took that risk?" DO NOT BUY A CAR FROM THIS DEALERSHIP.