I commend everyone on the Calvetta team for working with us on this. We had a small job but it…read moretook a lot of man hours and I'm sure it wasn't worth Calvetta's time to even carry it out. We requested to have a stair nose replaced on two steps with a vinyl that isn't made anymore. It took weeks but Jason in the warehouse hunted high and low for a matching piece. The first attempt didn't look right and Patrick, the installer, strongly recommended to keep looking because I would have hated it in the long term. And he was right. Everyone I worked with, particularly Joey, Amanda, Gina, Patrick and Jason, went the extra 10 miles to make sure we were kept in the loop and got the stair nose we needed. Patrick installed a perfect option and we couldn't be happier. The price was good, too. This small job landed you customers who will sing your praises to everyone and will definitely hire you again.

Extremely lazy to call anyone back. I have had to call them maybe 5-6 times and email and text…read moreleadership. They could care less about you as a customer. Business must be good there, because they do not need my current or repeat business.

Fantastic experience. Jerry was our salesman and was awesome. Made us feel very comfortable, wasn't…read morepushy at all. But there when you needed him. Felt like a family member selling to us. My kind of salesman. Very knowledgeable. And the install was great. We've bought from Empire twice and this was a whole new, better experience. So professional. Love our carpet.

I think for this review I will let the pictures do the talking…read more The only thing I can add is great customer service and it was a non painful experience.

The owner, Rick Sanger, doesn't pay the guys he hires to install the floors. If you don't want to…read morebe part of this scam, please use another service. If you buy from Lowe's, and they recommend essential tile and flooring go with someone else

The owner is a scam artist and can't be trusted. He finds installers desperate for work, hires…read morethem, then doesn't pay them. He gets referrals from Lowe's and pockets most, if not all, of the money himself. Unless you want to keep this scam going to good, hard-working guys, please choose another flooring company.

Ken has been doing floors for me for the past 15 years. He…read moreprovides professional service and quality in all the work he does, that is why I have been using him for the past 15 years. Marc Apple - Apple Construction

Great customer service and very professional in everyway and matter. Very knowledgeable as well.read more

I was looking for basic carpet in my basement and a quick time frame. Victor came to give me an…read moreestimate within 30 minutes of my call and my install was done the next day! I was super pleased. The price was good and I ended up with a better quality carpet than what was offered by Home Depot for a much higher price and much longer wait time. Victor kept in good communication with me along the way. My service was fantastic!

I work as a personal assistant, my boss requested for her basement to have carpet installed & reach…read moreout to Victor. Once I called, Victor responded immediately with details of project needed to be completed. His pricing was extraordinary compared to most well know companies. They've completed the project within the same week as well which was even more outstanding going above and beyond.

Got LVT from them, Brian was very helpful in picking out what brands and flooring to look at. I…read morelive in a condo on a stab and he helped greatly my contractor said I got great quality flooring and it looks great.

I stopped in the store and asked for a flooring quote. I explained our problems with the floor;…read morewhich were cracks in the LVP, and they said they would come out to assess the floor. Time went by, and no one came. When I called back, they said the owner decided to decline services without even stepping foot in my home for the quote! How rude and unprofessional!

We had a great experience with Floor Coverings International - Cleveland South. We selected our…read moreflooring in the showroom with sales representative John, who was professional, knowledgeable, and excellent to work with. Communication was clear and consistent throughout the process, including coordination with both me and our Trade Pro insurance intermediary. The entire team was highly professional and very knowledgeable about the products and installation process. Scheduling was convenient and flexible thanks to service manager Nick, which made everything run smoothly. The installation crew was outstanding -- Daniel and Samuel were courteous, efficient, and delivered excellent workmanship. They kept the worksite clean, worked long hours, and made sure the job was completed on time. The finished result looks amazing. We would absolutely recommend this team and would use them again without hesitation.

This company has done 3 different jobs for me and I've never had a more efficient, great value, and…read morehelpful company in my home. John is incredible and a great listener. He's super knowledgeable about this trade and helped me figure out what I needed on each project. He was very patient with me. I would recommend this place to anyone.

Twinsburg Ohio location did sales and install. First month has been great - looks amazing. Great…read moreupdate to 54 year old garage floor. Typical sales call "70% off" research shows this is the regular price so don't fall for the ads. Sales rep did a nice job measuring and explaining process. It's up to you to completely empty garage which was a PITA. I think they used to empty garage for you and store contents in driveway bin but I suspect the COVID economic lockdowns ruined that like so much else. Love the new floor. Does require cleaning and maintenance, but comes with a strong warranty as long as company stays in business. Will update this review over the years as long as Yelp stays open and I am above ground. Von.

Nature Stone management does not return phone calls. I…read moresigned a purchase agreement with them on January 9, 2025 for inside and outside work. While it did a good job on our inside work it, it failed to schedule our outside work, or to respond to my multiple calls over several months to get an update. When, after 5 months I called to cancel the job due to their lack of communication, I was told that I had to speak to their boss, Jim Restifo (sp?). I left a message for him on June 9 and again on July 7, and he, like his employees before, has not responded. Update: 2 hours after posting this review I received a call from Jim. We had a good conversation and he agreed to refund our down payment. As I said, I was happy with their interior work and am glad that, hopefully, this will resolve the matter.

My experience with Empire started out wonderful with the salesman David Gibson, he was on time,…read moreprepared and was able to stay within our budget. Because we had other projects going on in our home he was able to get us the perfect date so the flooring project wouldn't interfere with the kitchen project. The floor installation took a dive, when the installer ran out of material and floor. A job that was promised to be completed took 5 months, reschedule, lack of material, poor installation, slow and to top it off the installer smell of Marijuana. Making a complaint was difficult, I kept putting in tickets for Empire to keep sending the same in installer and I could not cancel because the had already charge my card. I would NEVER recommend Empire to family or friends.

Got the old bait and switch. One day carpet in stock, next day carpet not in stock, the color we…read morewanted but we have a more expensive version that is your color Do not recommend at all!!!!