I've had Rolco for years install and repair my shutter blinds. The product is top quality and the repair service has always been exceptional. Yesterday, in the freezing cold, they came to repair one of my shutter blinds. As usual they clearly walked me through everything that needed to be done and completed the job exceptionally!! It's such a relief to get a repair service that does the job accurately, no stress after. That means a lot to me. And the price was so reasonable that I paid by debit card. I highly recommend this company. read more

Unprofessional and disappointing service. Communication was challenging, and the cost was far too high for the quality provided. I recommend considering other options. read more

The other reviewers are right: Zero stars! Terrible company and poor quality roller blinds. Several years ago we had four installed on our west-facing house in west Calgary. We wanted them to help with wind and blowing snow/ rain. It took several months to install them, and immediately after the installation, we had problems with the blinds. One smaller one that we had installed on an upstairs balcony eventually ripped off in a wind storm, even though they had previously been to fix it a few times. One large blind on the main floor consisted of three sections, two of which have previously failed. Now the main section has failed, and we cannot open the blind to get light or see our view. I called yesterday for help with it, and was told that we could pay $150, which included half an hour of labour (it NEVER takes half an hour) or $250 for an emergency call with labour as an additional charge. We could wait for as long as 2 weeks for the $150 service call (in our experience, 2 weeks turns into 2 or more months very quickly), or we could get an emergency technician to come within the next couple of days. Warranty? What warranty? We have chosen to call another company to fix their shoddy work. We will not give this company any more money. It takes too long to get them out here, it's expensive, and they don't fix the problem. read more

0 stars would be more accurate. Our home is a typical 3 bedroom 1978 bungalow located in NW Calgary. When purchased, we already had two existing window shutters--one in the master bedroom, and one in the spare bedroom. These shutters were installed by a different company, and are approximately 20 years old. After using the shutters for three years, and turning the third bedroom into a nursery, we wished for another shutter to be installed. At this point, we contacted a few shutter companies, and in the end we decided on Rolco Rollshutters. This was due to timing, price, and the 45 years of experience. We had the owner out to our home within a week, and we agreed on their quote, with a deposit of half the total. After about another week, the installer came and put up the shutter. So to review, initial phone call, in home quote, and installation all done within two weeks. The remaining amount was paid, and we were happy with our new shutter. Two months later... The interior upper guide for the tape falls out of the wall, and now hangs off the tape. This left an unsavory hole in the drywall. Now being uncovered, we were able to see the "handiwork" of the technicians. The exterior port was drilled crooked for the tape, and there were four holes drilled in for the guide, despite the mount requiring only two screws. It looked like extra holes affected the structural integrity of the area. It appeared to be a simple fix. We contacted Rolco and spoke to Jeannie on May 12, 2017 and Grace on May 19. Pictures were also taken and sent in on May 12. We were expecting an expedient resolution of the issue as it was a small repair, only 2 months after installation, and because of the warranty found on the Rolco website. Rolco Rollshutters Inc. warrants this product against defects in material and workmanship for 10 years and agrees to repair or replace any items found to be defective due to faulty workmanship or manufacturing error with the following limitations: 1. All moving parts are warranted for one year from the date of install. Electric operators and electronic equipment are guaranteed for 3 years with the exception of damages caused by faulty or improper wiring by owners or other forces. Clearly, faulty workmanship was the issue at hand. Too many holes in the drywall weakened it, and thus the guide did not hold. Unfortunately, the initial conversation did not go as expected. Rolco was adamant about having a meeting between the owner and the technicians to determine "their side of the story" and how to repair it. As it was our 14 month old's room and further use would continually damage the drywall, we were frustrated, and did not understand why this meeting of the minds was required. An installation was done, a guide fell off, and repair was required. Surely, with 45 years of experience, fixing a bit of drywall, reinforcing the area, and reinstalling a guide was within Rolco's capacity. It has now been two months, and not once has Rolco contacted us with a follow up or an update. We have contacted Rolco on four separate occasions between May 12 and June 12, asking for an update on when a technician can be sent. Frustration would be the best description of all the conversations. They can be highlighted by the following bullets. * We need to set up a meeting with the owner, the installation technicians, and the admin staff to hear the other side of the story. * "We didn't forget you, your invoice is on the top of the pile on my desk...we will call you." * "Your house is old, and the drywall is crumbly." Insinuating that the home is the reason the guide fell out. * "Did you guys pull on the tape too hard to rip out the guide? We have never had a guide fall out before." * "You can call every day, I will have the same answer for you! Nothing can be done until this meeting takes place." * "You are not our only customer." * "I don't go to sleep every night thinking of the Nguyens." As a customer, I was shocked to hear some of the comments uttered by Grace. Rather than ease a frustrated customer, she managed to always escalate the call, and upset both my wife and I on separate occasions. It is appalling to us how Grace's lack of customer service let a basic repair job turn into a frustrated customer willing to document a terrible experience to warn others of Rolco Rollshutters. Despite claiming they will call us, we have not heard from them in 2 months. At this point I am losing hope that anything will be done, and I wanted to warn others to steer clear of Rollco. Sincerely, Tony Nguyen read more

I had called their office in June of this year of 2017; to have one of their employees come out and fit our windows with roll shutters. About a week later, a gentleman showed up at my residence to take measurements and quote me a price. He was nice fellow. I asked him how long I would have to wait to have them installed, and his reply was in 7 to 10 days. Three days later on the 18th of June, I went down to their head office and paid the requested 50% and chatted with the owner. A month later went by, and I was still not contacted for an installation date, so I decided to have them credit back my credit card for reimbursement on my credit card. It took about 4 business days; but the owner put the reversal of charges credit back to my master card. I would highly recommend to anyone wishing to do business with this outfit, to first get it in writing, as to when the installation will be done. Secondly; get a written statement as to what the warrantee covers. Make sure that you understand Rolco's terms. Last, make the payment on your credit card, so if you get stuck without the product, as I did; then you can go back to your credit card company and demand a repayment. In my last statement to the owner, I mentioned that if you ever get the right compliment of staff; call me and we can review this installation again. Except next time, nothing will get paid for until the job is satisfactorily completed! I have received no such call. The sad thing is...had they been honest and said, we are too busy to do it this year; it would have not been a problem. It was the time I spent waiting for them to call me, and they never did, despite him having my phone numbers and email. The whole industry lacks integrity in my opinion. I had called others to come out and conduct an estimate, but no one showed up. That includes all local roll shutter installers. Sad industry! read more

If I could give this compamy a ZERO I would. They will not honor warranties, the staff is rude and treat customers with zero amount of respect. When they came out to do a repair, they didn't complete it properly (creating a security risk) and now refuse to come and fix it correctly unless I pay them more money. read more

B"H This is the worst company I've worked with!!! They are most expensive and advertised themselves all over as the biggest and the ONLY shutter supplier, which is absolute lie! A few years ago I've ordered most expensive high security shutters over $10,000 worth, after 4 month we had an incident the shutter curtain fell off and blocked the entrance to one of the businesses, immediately I've called Rolco asking them to resolve the problem they responded no problem we'll send the guys out, but you should know there will be an "Emergency charge!!!" I was shocked to hear that, I thought I was dreaming, I've mentioned to the lady perhaps there is a misunderstanding.. I've just purchased this product less than a year ago it's still under warranty.. to which she replied "Yes, we know its under warranty, but we charge you for the EMERGENCY!!!" . So I asked her what is not an Emergency? She response "We'll send someone out sometimes this week!!!" So I had to pay the ridiculous "EMERGENCY charge". Two month later we had similar incident again pay.. They are simply unethical and absolutely not honest people!!! Stay away!!! We have found an ideal company that has been servicing real crappy & very expensive Rolco shutters for us, here is the name : "Rocky Mountain rollshutter Service Ltd." Amazing, Honest & hard working with most high ethics! read more

Look for more serious businesses. Rolco will try to get the money from you and do not deliver installation and jack up quote after the deposit is paid. Service under warranty is at their own pace, when they have time. Personnel is rude and offensive. read more