Exceptional care, extraordinary skill, and a level of teamwork I have rarely witnessed in any veterinary setting. Anywhere, really. My dog was referred to Rogue Valley Veterinary Emergency after two weeks of attempting to coordinate care through our regular vet. He has a complex medical situation that includes a chronic ear issue that suddenly became extremely painful on a Friday, and he is also a very difficult patient. He is a giant, fear-reactive bulldog with a long history of anxiety-driven behavior and a recent failed sedation at our primary clinic, even with a double dose. We had been trying to reschedule with our regular vet, but given his sedation challenges and the urgency of his ear pain, she ultimately advised that he be seen at the ER instead. The experience at Rogue Valley was exceptional from the start. Their website is clear, easy to navigate, and their online check-in system is excellent. They manage both critical and urgent-care patients, and patients are seen based on triage priority, not arrival time. Understandably, critical cases are handled immediately and are not displayed online. Urgent cases enter a visible wait queue -- updated every 60 seconds -- which essentially creates a calm, at-home waiting room instead of a stressful lobby. It is a fantastic system, especially for anxious or reactive pets. Teddy was placed in the urgent queue, and it was reassuring to see that they were aware of him while he remained safely at home, far more comfortable than he would have been in a waiting room. Once they were ready for him, the first call came directly from Dr. Lewis, which immediately set the tone for the level of care and communication that followed. After check-in, I received an initial call from Dr. Lewis himself, who had already reviewed Teddy's records, which my regular vet had promptly emailed over with her referral. He asked thoughtful follow-up questions, explained his assessment, and outlined the best way to proceed with a safe sedation plan. His calm clarity immediately put me at ease. Following that conversation, the veterinary nurses coordinated our arrival. When it was time to come in, I drove to the clinic and called from the parking lot. Dr. Lewis came out to evaluate my dog from a respectful distance and confirmed the plan clearly and kindly. Because of Teddy's history of panic-based reactivity and the failed sedation at our regular clinic, I had been genuinely afraid he might require full anesthesia. Instead, the team handled his sedation with remarkable skill. With my dog muzzled and gently covered with a blanket, the injection was administered quickly and without distress -- something we had not been able to achieve elsewhere. Their understanding of fear-based behavior, and their ability to guide me step-by-step through the process, was extraordinary. Once sedated, he was transferred smoothly onto a gurney and brought inside. The clinic environment was astonishingly calm and well-orchestrated. Despite multiple patients being treated at once -- a Bernese Mountain Dog receiving care, several cats, small dogs with their families -- Staff moved around each other with practiced efficiency, and the atmosphere was peaceful. . The energy shifted very briefly at the end of our stay, as we were about to leave, when a very distressed person arrived in the lobby with a scared, anxiously barking dog. Even then, the team handled the moment with patience, professionalism, and compassion, which further strengthened my confidence in their work. During the 50-minute sedation window, Dr. Lewis completed everything my dog urgently needed with expert efficiency. He explained his findings clearly and kindly and gave us a thoughtful plan for next steps. Watching the team work together -- technicians, veterinarians, support staff -- was genuinely impressive. Their coordination and compassion were evident in every interaction. My dog recovered well, and we finally left with answers, relief, and a clear path forward -- something we had not been able to achieve for weeks. This clinic is exceptional. Their combination of technical skill, emotional intelligence, teamwork, and compassion is rare. They handled an extremely reactive dog with multiple medical issues -- including a history of failed sedation -- in a way that was safe, humane, and remarkably efficient. I am profoundly grateful to Dr. Lewis and every member of this extraordinary team. I recommend them without hesitation. read more

I do not recommend this vet.Unless your dog is very close to dying. They will not help put your animal out of suffering unless they are knocking at deaths door, even with a fatal diagnosis from the primary vet. On 12/14/25 I took my old girl, who was diagnosed with a pulmonary bullae six weeks ago, after fighting epilepsy, breast cancer, pyometra, and now this to the ER vet. I was told by her primary vet she would not live much longer due to the bullae. She started coughing up blood and struggling to breathe. My primary vet advised me several times to euthanize my dog but I felt it wasn't time yet, so she helped provide medications to keep my girl comfortable and out of pain until it was her time. Her time quickly approached while my primary vet was on vacation and she advised me if needed to take my girl to this ER vet for humane euthanization. So I did and I had the worst experience ever. Dr. Lewis did not feel that my dog was suffering bad enough and denied putting her dog down. Claiming she was not in pain and that he thought the coughing and blood was not related to the bullae but instead related to GERD and bleeding stomach ulcers, even after he did an ultrasound to confirm I wasn't lying about the bullae. So Dr. Lewis altered the pain medications my primary vet had her on, reducing it from every 8 hours to only at night, then added 600$+ more in prescriptions. After paying for said medications and reducing the medications, she got worse fast with in days she decreased to a whole other level, and is now no longer with us. My girl was forced by this vet to suffer her last week here because he felt she was severe enough to help her pass. What kind of person would do that? None the less a ER vet that is a stranger, that your supposed to trust. In my girls end days she was in absolute agony and pain, more then she was because this vet diagnosed her with something else, altered her pain medications, and HE WAS ABSOLUTELY INCORRECT AND WRONG! NO LIVING BEING SHOULD HAVE TO SUFFER HOW MY GIRL DID IN THE END! I called and asked them to put my dog down, I did not ask for any kind of exam or medical advice, but after bringing my old dog in, they decided that they wanted to do an exam first, because my dog appeared to be healthy on the outside. Dr. Lewis is not her primary vet so he does not know what my dog had been going through, and he went against her primary vet's advice. After all of this, Dr.Lewis then told me because he gave me medical advice and wrote her prescriptions(unneeded), he would need to charge me 200$ for the exam fee, when it was supposed to be a euthanation appointment, not an exam. I did not ask him to exam my dog and tell me what was wrong, I asked for his assistance with putting my girl out of her misery because she was suffering, her quality of life was absolutely horrible. My girl spent her last week in absolute pain and agony due to this vet's negligence. read more

Today I was on the way from grants pass to medford with my very I'll cat Missy Sue..unfortunately she died on the way..the tech came out and took her in to do an ultrasound just to check why...her chest was full of fluid around her heart..no charge, just lots of kindness and caring read more

1st, I love the 'open floor' idea. I've been to ER's where they take your pet and you don't see what's going on, nor do you have a chance to calm your sick pet, while strangers are poking them. The staff was very accommodating and sat down, even on the floor, with my dog to examine her and make sure she was comfortable. Dr. Lewis was exceptional, had great 'bedside' manners and explained everything in terms I could understand. I would hope that I don't have too many occasions to visit them, but if I have another emergency with either of my dogs, I know exactly where I'll go. read more

Do not bring your pet here. This clinics practices are concerning. Please read: We took our dog here after he became abruptly lethargic and uncomfortable. Upon arriving, the door was locked, I had to flag down a staff member that happened to be outside. She was pretty hands off about assisting us inside with our dog, there was also an absence of interest and encouragement from that first encounter as well. Once inside we were instructed to get our dog on their scale. In my experience, usually that's the job of the vet staff, but no, she saw us struggling to keep our dog on the scale and didn't even try to help or give any type of encouragement to our dog. This was the second red flag. After weight was taken, we sat to wait, and our dog was visibly anxious and uncomfortable (wide eyed, shaking, panting). There are no private rooms here, every patient seems to be examined in one big room, where staff are also working. So if your pet has anxiety or is reactive, you can imagine that this isn't going to be an ideal environment, as there is a lot going on. My dog (who's usually good at the vet) became very nervous and reactive. The vet made multiple comments about our dogs reactivity, and how they're not going to attempt to handle him, even with a muzzle they claimed they had. So the bulk of this visit was listening to the vet give us a lesson (yes, lesson) on joint pain, and all other things that could "possibly" be wrong. It seemed like a lot of rambling. The shocker? The blood work they said was included in this "exam" was not taken, no x-rays were taken, and no physical assessment was given. This vet went purely off of what we told him and what he could visably see. So, absolutely NOTHING was done besides weight, which WE got for them. The vet seemingly guessed at what was wrong, gave a prescription of ibuprofen and anti-inflammatory meds, and then billed us $300. $200 of that was for a non-existent exam and blood work. Then, 2 hours after we got home and I had given our dog the medication, he was still acting weird and lethargic, so I called rogue valley emergency vet back. They told me they were not surprised he was still in pain, and that they could have given him a stronger pain med in the form of a shot (which tells me they knew his pain was severe), but would have needed to sedate him.... to which their excuse was: they didn't want to "add to his stress".... So they chose to leave him in pain all night? And not just that, but they also left us with NO answers. My question is: why didn't they refer us to another emergency care clinic that was better equipped?? They were clearly too scared to treat my dog. Never has this happened before at any vet clinic. My dog's reaction was a mixture of the pain he was in, the anxiety he was feeling, and obviously the environment. As professionals they should be prepared and equipped for this kind of scenario. So instead of sedating him, OR referring us to a clinic that has the capability to treat our dog, this vet guessed what the problem was, and then billed us for a full (Non- existent) exam+blood work. I HAVE NO PEACE OF MIND, because nothing was done to rule out anything serious AND my poor dog is still in pain. To top it off we realized when we got home that they didn't even print us care instructions. When I called them about our dog still being in pain, is when they gave me instructions. I'm sorry but this is all negligence. The vet that saw my dog was Dr. Lewis. Note: rogue valley emergency vet was recommended to us by the humane society, due to their in-house financing, because cost is a concern for us. We also made this clear to rogue valley emergency vet, both before and during the appointment. But we were still billed in full, for a (((non-existent))) exam+ blood work. Now we're having to take him to our regular vet, which means we're going to have to pay AGAIN, to get the testing + proper exam that should have been done at the emergency clinic.. The incompetence of this clinic is astounding. read more

I found the service at Rogue Valley Veterinary Emegency this last Saturday night to be totally satisfactory. The staff was caring and gentle as was Dr. Lewis. My dog was unable to walk, was spewing urine all around and I thought he had had a stroke. He is large at 70 pounds so when they came to the car to assist me with getting him out of the car, they had both a gurney and a sling. They used the sling because he was spastic and they didn't want him to fall off the gurney as he was becoming extremely stressed, nearly frantic at times. We were guided into a private room and they took blood samples and measured his temperature and vitals which were all in the normal range . Then Dr. Lewis sat down and we started a process of elimination to figure out what was wrong. After a lengthy conversation, we settled on what I thought was an unlikely exposure to THC. They gave him a shot to help with possible nausea, advised me what to expect, and helped me get him back in the car. He slept through the night in the car, wrapped in towels, as he was unable to stand on his own until nearly nine in the morning. He slept a lot on Sunday and after that he has been fine. The diagnosis must have been correct. The charge was quite acceptable for the time and care given. I had been to another emergency vet clinic here in Medford several years ago and did not want to step foot in that place again, so I was very relieved to find this place. I highly recommend it. read more