The worst dental experience of my entire life by an enormous margin. It started OK enough. Due to Covid restrictions, they have you wait in your car and I was escorted directly from my car to an exam room. After a while, I was seen by Dr. Jack Castleman. According to their facebook page, Dr. Castleman was hired by this practice in September. He is a nice guy and seems concerned for the well being of his patients. In this practice, with those traits, Dr. Castleman comes across like a flower growing out of the concrete in the middle of a parking lot. Something nice where it doesn't belong. He is definitely new and hasn't had the life sucked out of him by this place yet. His demeanor and concern for patients sticks out like a sore thumb amongst this gaggle of otherwise shameless, insufferable humans. After Dr. Castleman's original stop to see me, he explained he was going to get some things together and would be back shortly to numb me up. When he left I was semi reclined in the dental chair. Shortly after he left a woman came into the exam room and she was totally gruff and aggressive, sort of demanding passive-aggressively to be paid NOW! I was trying to use this period of time to find my chill before the dental work. She totally killed it with rudeness and aggression. I remained polite and paid her to make the aggression and awkwardness go away. Shortly after Dr. Castleman and his dental assistant returned and they too immediately asked to be paid. WTF? Don't y'all talk? I politely explained that I had just paid. Their response, in unison? "Do you have your receipt?" Are you kidding me? I explained that she didn't provide one. After leaving so they could confirm what they should have already known with a modicum of communication, they numbed me up and later extracted a single tooth. This extraction took 3-4 times longer than any other extraction I have ever had. After the extraction I asked to schedule an appointment that I had asked for several other times already and had been repeatedly disregarded. So the woman who I requested the appointment from leaves the office and walks about 15 feet straight down the hallway from the exam room I was in to speak with another woman who had acted as Dr. Castleman's dental assistant. Standing not fifteen feet from me, and totally without cause, (unless asking for an appointment is cause) the two of them began to talk about me like I was herpes on their lips. Knowing I was standing 15 feet away! Neither of them ever looked over so I have to assume they forgot I was there? Dr. Castleman was in the nearest office to them and overheard them. He stepped out into the hallway and immediately made eye contact with me, becoming aware I heard everything the two women had said. He is new and didn't say anything to them about the terrible way they were talking about a patient, but broke up their conversation with a comment about my treatment. He then backed into his office while staring straight at me. About 60 seconds after that, the rude, gruff woman returned to my exam room and asked for more money with a hollow excuse as to why. And of course she brought the most unfriendly, bordering on hostile demeanor she could muster with her. I gave her more money without comment, and left shortly after. We are now approaching the 6th day since the extraction and my face has been significantly swollen ever since and the extraction area hurts more now than it did when I went there. There is an ugly, unnatural, bleeding sore at the extraction sight unlike anything I have ever experienced with an extraction. I have never in my life had any issues at all after an extraction, yet this one has been horrible for going on 6 days. I was told to call them if I was having problems after 2-3 days, but I don't trust them at all, and I definitely wouldn't volunteer to be treated like dirt again. Shoddy, callous, overpriced, half-assed work to such a degree it feels on purpose. I hope Dr. Castleman is smart enough to get away from this practice before they ruin him too. A truly wretched experience. If you have any option at all, go anywhere else. Literally anywhere. You would be better off having the three stooges tie a string to your tooth and yanking it out. The absolute worst value for my money in at least a decade. An abomination in dentistry. I wouldn't urinate on this place if it were on fire. read more