On January 31, I received a call from Rogers Communications / Shaw Communications about renewing my contract. During that call, I clearly told them that I did NOT want to renew and asked them to cancel my service by the end of February. However, when I called them today, they told me that my contract had already been renewed without my permission. They claimed that I agreed to renew it, which is completely false. They also said they record everything, which should prove that I specifically said I did not want to renew. What makes this even worse is that they are now saying I have to pay a cancellation fee to cancel a contract that I never agreed to renew in the first place. This is extremely unfair and unacceptable. This experience has been very frustrating and disappointing. Renewing a contract without clear consent and then charging a fee to cancel it is unprofessional and dishonest. I expected better treatment and respect as a customer. I would not recommend Rogers or Shaw based on this experience. read more

Once companies get too big they no longer care about the actual customer. Telus goes off shore for most of their tech support and now Rogers is going the same way. Both English companies but the tech support use other languages. The tech English is very poor but the customer is predominately English. read more

These guys really know their stuff. They've solved impossible issues for me, even on a Sunday.

No stars, they are absolutely incompetent no idea what they are doing, if you don't want to loose everything on your apple phone on a trade in don't go there. Shouldn't even add a star read more

switched to Roger's a month ago and has been nothing but issues since signing with them. horrible servic, slow wifi, bad customer service. was on hold for a hour just for the person to tell me to try and reboot modem and then say they don't know the issue read more

I visited this store for support with my iPhone 4. Upon entering, there was one other "customer" in the store. After a few moments I realized it was a friend of the employee, and they were chatting socially. I approached the employee and his friend backed off, but he didn't leave. I STRONGLY believe I did not receive sufficient support because the employee was only interested in getting me out of the store so he could continue socializing. I showed the employee the ways that my iPhone wasn't working. He said to go to the Apple store. I asked if there was anything Rogers could do, and he said no. He said it was definitely a hardware problem. I asked if he could contact technical support for me. He said no, and gave me a number to call. I don't think it was the right number, as when I got through to an agent they said, "Have you talked to technical support?" Ummmm... aren't you technical support? I went to the Apple store and they solved my problems quickly and politely. They suggested that when I get home, I call Rogers and ask for my account to be "reset". When I called to request this service, the agent who I spoke to said that the problem I had experienced was a known problem on their end, that their staff had known about for more than twenty-four hours, and that would resolve itself shortly. The Apple store DID help, very much, but I feel bad using their time and resources for a problem that Rogers should have told me about. I also don't understand why the Rogers employee didn't inform me of Rogers Handset Guarantee, as I should have been entitled to a free "repair" and a temporary replacement phone while my phone was in for repair. He didn't even mention this option- he just kept parroting, "Go to the Apple store. Go to the Apple store." The business card for this store says Imagine Wireless. Rogers probably shouldn't franchise out their name to slack companies such as this. read more

I have been to many Rogers Stores in the city and was very pleased to find the staff here are very knowledgable and friendly. I was having issues with my phone, it wasn't allowing emails to come in. They took their time and deleted my account which I had put in the phone incorrectly apparently and set it up again for me and even showed me a few other tricks I didn't know about my phone. I feel confident that I will go back there if I need help in the future. Thanks guys. read more

I don't even want to give a full star but I have to. If you decide to go to this location, get back in your car and drive away as fast as you can. This store gives the worst customer service I have ever experienced. The "manager" walked out of his office when we walked in, looking annoyed. He did not greet us. We walked up to the counter and my boyfriend explained to the man that we are looking to merge our plans and would like some information. The man blankly stared at us for a moment and said "Okay?" We then explained that we are on separate plans and wondered if it would be worth our time to share. He told us "I wouldn't know, because I don't know what plans you have." The rest of the conversation basically went like this. The more questions we asked the stupider we felt. Some of my favourite lines where "there is nothing you can do because you signed a contract", "you will have to call customer service to change your plan because there is nothing I can do" "I don't know how much it would be to buy out your plan because I don't know anything about your plan" (meanwhile he is sitting back in his chair infront of his computer, not even glancing at it". I also asked if there was anything I can do about my stolen tablet. He told me "NOPE, because you signed a contract" When we asked about sending my phone in for repair he told us "they don't do that, only apple handles hardware issues" I am not sure exactly what they do at the store there because he didn't seem to want to do anything. So we left with no questions answered. He was rude and condescending, and the business card he gave me had the name of Dan Smiley, a bit of a paradox if you ask me. I have contacted Rogers with all of this information and other reviews of this same location. I don't really care what they do though because I will never return to this location and I will probably switch to Telus because Rogers does not deserve mine or anyone's business with these people running their stores. I hope American companies get approved to come into Canada to kick these companies into gear! read more

I went into the crowfoot location on Saturday to talk about my bill. I was greeted by Daniel Smiley. I asked him about my bill, I've been paying over $1400 a month. That blew his mind. He quickly took over the situation. He pulled up my account and noticed right away that I was on the wrong plan. I was paying an average of $700 in over charges. Dan then showed me a few of the new plans that would meet and cover all my needs. Dan was very helpful and very friendly. Let's just say his name said it all "Smiley" after a little over an hour, Dan had lowered my bill by $1100 a month!! That is AMAZING!! I don't normally post this kind of MSG online. But the service and experience I had was the best I've ever seen from a Rogers store. Thanks so much Dan for all the help and savings!! read more