My experience today with Sylvia Munguia at Roger Clark State Farm when I attempted to renew my Auto insurance that had lapsed in June due to a lack of income and divorce. The agent ran my credit without my knowledge or consent and I was disqualified because of my credit score. Although I had been a loyal multi policy holder for 7 years. The agent I joined with 7 years ago was amazing and always looked out for my best interest. Since her retirement the new agent had proven to be lacking in what I had come to expect from a big name insurance company. Her attention to members is more what I would expect from Geico or The General. Below is my account and the email I sent to the agent: It was Sept of 2011 when I joined your company. I want to point out a few items that may help you in future relationships with your members.  - I never authorized you to run a credit check. As I walked into your office today I received a notification from credit karma that my credit had just went down 2 points due to an inquiry from your company.  - as part of your credit report you provided me, it clearly says "if your credit history was adversely influenced by certain life events illness or injury, death of an immediate family member, temporary loss of employment, DIVORCE, or identity theft, please talk to me about requesting an additional review of your information ". I qualify for this review due to the item listed in CAPS.  - I never received any correspondence from you regarding the option to suspend my account rather than taking a cancelation. If that had been made available to me I would have gladly taken it. Why wouldn't I have? No looking out for my best interest. Just taking my payments is something any insurance company can do. Not what I'd been expecting from "State Farm". - my credit score was 674 3 months ago. It's taken a dive over the past 3 months due to the divorce. Would have been enough to get insurance through your company. My tenure apparently means nothing. I had the funds to pay an entire 6mo. Why would my credit mean anything if I pay in advance? - I didn't feel like you showed any compassion for the situation. Not how I would expect an Agent to treat a long standing member. - years ago I called about a crack that appeared during defrosting my windshield during winter and you informed me that I wasn't covered for this. I asked what it would have taken to have had coverage for "acts of God" and you informed me that it would have been a $2 increase per month charge..... As an afterthought, where was my "discount double check" to ensure that I had all of the coverage I needed? I would have gladly paid an additional $2 to have truly been "fully covered" in my full coverage insurance I had through your company.  If you are looking for a place to pay for an insurance card without any personal relationship then this is your place... If you want to be treated as a member, have an Agent look out for your best interest to protect you from the unknown... I'd recommend searching for another location. read more

Well imagine my surprise when I receive a letter informing me that my insurance is being canceled after using the same agent for TWENTY YEARS! From the day I got my license! What happened? I let them know I had moved.. Apparently they sent me A LETTER letting me know I needed to see a new agent.. I never got this letter they made no other attempts to contact me, I've had the same number for 8 years what can I say I'm a loyal customer! Unfortunately Statefarm turns out to not be nearly so loyal and flushed a 20 year relationship without a care! Wondered why I couldn't pay my bill online.. Now I know! Beware! I never had an accident either but my husband was rear ended by another Roger Clark customer a few months back.. And after sending us a settlement check that we signed off on they called and tried to say we'd have to pay it back.. They quickly changed their tune when we told them he only stopped seeing the chiropractor because we moved but wasnt released.. Makes me curious if the two incidents are related somehow. Never had any issues with them prior but GOODBYE STATEFARM I WON'T BE BACK! read more

Roger Clark - State Farm Insurance Agent - As you can see I informed them of my move.. But no response to ONE letter is enough to give me the boot - Home & Rental Insurance Near Me - Rogers, Arkansas

I have had my policies with Roger for a while and he really is as good as it gets. If I have any problem, big or small, I know he is just a phone call away. He and his staff always have time for even my dumbest insurance questions. I just had someone back into my car and didn't know what to do. I called Roger first thing and he talked me through the steps I would need to take to get the issue resolved. No "I'll call you back," just a straight, simple answer. He is very honest and transparent and never tries to oversell me. He understands my insurance needs and meets them, all for a price that saves me money. His staff are wonderful, too. I will have my policies with him well into the future. read more