Setting up my car and renter's insurance with Jill was a breeze! Thank you for all the helpread more

Highly recommend working with Em J. She is knowledgeable and compassionate to the needs of others.read more

I have multiple complaints with this insurance agent. I asked for a policy on jewelry that I had…read moreonly to find out months later that it was never issued because they wanted an appraisal and never requested it from me. They did admit it was their fault and apologized, but my jewelry was not covered for several months. Also, when I went to cancel, they did not cancel my policy as requested, and kept charging me for two months of renters insurance, which I did not need. Would never go back or use them again.

Brian has been great to work with getting my insurance set up for a new home in Arkansas.read more

Great Customer service, they went beyond my expectations. Also very nice, clean place from the…read moremoment you walk in they make you feel welcomed.

From the owner: Our mission at the Karen Williams State Farm Insurance Agency is to provide our good neighbors in…read moreRogers, Bentonville, Bella Vista, Springdale, Fayetteville, and the surrounding areas of Pea Ridge and Centerton with quality insurance and exceptional customer service. Call us or stop by our Rogers office today for a free Auto, Home, Renters, or Life insurance quote! License #: AR-100110227, LA-852009, MO-8376200, TX-2500497

My experience today with Sylvia Munguia at Roger Clark State Farm when I attempted to renew my Auto…read moreinsurance that had lapsed in June due to a lack of income and divorce. The agent ran my credit without my knowledge or consent and I was disqualified because of my credit score. Although I had been a loyal multi policy holder for 7 years. The agent I joined with 7 years ago was amazing and always looked out for my best interest. Since her retirement the new agent had proven to be lacking in what I had come to expect from a big name insurance company. Her attention to members is more what I would expect from Geico or The General. Below is my account and the email I sent to the agent: It was Sept of 2011 when I joined your company. I want to point out a few items that may help you in future relationships with your members.  - I never authorized you to run a credit check. As I walked into your office today I received a notification from credit karma that my credit had just went down 2 points due to an inquiry from your company.  - as part of your credit report you provided me, it clearly says "if your credit history was adversely influenced by certain life events illness or injury, death of an immediate family member, temporary loss of employment, DIVORCE, or identity theft, please talk to me about requesting an additional review of your information ". I qualify for this review due to the item listed in CAPS.  - I never received any correspondence from you regarding the option to suspend my account rather than taking a cancelation. If that had been made available to me I would have gladly taken it. Why wouldn't I have? No looking out for my best interest. Just taking my payments is something any insurance company can do. Not what I'd been expecting from "State Farm". - my credit score was 674 3 months ago. It's taken a dive over the past 3 months due to the divorce. Would have been enough to get insurance through your company. My tenure apparently means nothing. I had the funds to pay an entire 6mo. Why would my credit mean anything if I pay in advance? - I didn't feel like you showed any compassion for the situation. Not how I would expect an Agent to treat a long standing member. - years ago I called about a crack that appeared during defrosting my windshield during winter and you informed me that I wasn't covered for this. I asked what it would have taken to have had coverage for "acts of God" and you informed me that it would have been a $2 increase per month charge..... As an afterthought, where was my "discount double check" to ensure that I had all of the coverage I needed? I would have gladly paid an additional $2 to have truly been "fully covered" in my full coverage insurance I had through your company.  If you are looking for a place to pay for an insurance card without any personal relationship then this is your place... If you want to be treated as a member, have an Agent look out for your best interest to protect you from the unknown... I'd recommend searching for another location.

Well imagine my surprise when I receive a letter informing me that my insurance is being canceled…read moreafter using the same agent for TWENTY YEARS! From the day I got my license! What happened? I let them know I had moved.. Apparently they sent me A LETTER letting me know I needed to see a new agent.. I never got this letter they made no other attempts to contact me, I've had the same number for 8 years what can I say I'm a loyal customer! Unfortunately Statefarm turns out to not be nearly so loyal and flushed a 20 year relationship without a care! Wondered why I couldn't pay my bill online.. Now I know! Beware! I never had an accident either but my husband was rear ended by another Roger Clark customer a few months back.. And after sending us a settlement check that we signed off on they called and tried to say we'd have to pay it back.. They quickly changed their tune when we told them he only stopped seeing the chiropractor because we moved but wasnt released.. Makes me curious if the two incidents are related somehow. Never had any issues with them prior but GOODBYE STATEFARM I WON'T BE BACK!

Barraged with calls and texts claiming I made a request for homeowner's insurance from someone…read morenamed Devin. I'm not a homeowner. I did not request a quote, nor would I ever request a quote from an agent several states away. Likely a scam, and they probably buy stolen contact information from hackers. Completely unethical company. If you're legitimately looking for insurance, look elsewhere.

The employees at this agency provide excellent customer service. They are courteous and very…read moreresponsive to my needs. The research and analysis they provide are top-notch. Each claim is managed with daily follow ups and touch base phone calls. I highly recommend this agency.

Ari helped me transfer my insurance onto my husband's policy and was able to offer me great rates!…read moreShe was super friendly and communicative!

Excellent communication and care from Tommy & his staff. Will definitely be bringing more business…read moretheir way.

Extremely helpful in all of my insurance needs. Serena and Michaela are A1 in my book!read more

Been with Statefarm for several years and the Agents and Staff are always friendly helpful. Today,…read morevery impressed with Michaela who was very helpful in trying to resolve an account/payment issue. Appreciate Michaela's engagement, demonstrating her passion for positive customer experiences, and making sure we ended the day with a path forward. If there was a Statefarm Agent/Staff of the Year award, Michaela gets my vote. Thanks Michaela!

Stay away from Dewayne Trichell and State Farm. They don't pay their claims, especially homeowners…read moreinsurance claims. Dewayne.trichell.g4j5@statefarm.com

I have been with DeWayne for many many years. Even after moving from Bentonville to Fayetteville ,…read moreI did not change agents because of the quality and the care that they bring to the table. They have always been there all the way up to DeWayne ! Even when people have left they've been replaced with ones that will do everything they can to help you and they truly care! If you're going to use State Farm for your insurance and live anywhere in the vicinity of Bentonville Northwest, Arkansas, for a matter of I would highly recommend that you don't use any other agent, besides him. I could go into great details of how they have helped me get things fixed and always looked out for making sure I had the best possible insurance for the money. In fact, it never was about raising my rates with them. It was about giving me better coverage. In fact During one of these conversations which normally you would be put off because you thought they're just trying to get more money out of you it ended up that my rates stayed the same or went down a little and I ended up with much additional coverage. I have nothing bad about them, and will sing the praises of this agent and his workers forever! Recently Tasha went above and beyond and well out of her way to help me on things that could've made my rates really go up, but she understood from everything that I told her that these were all issues that could be fixedand should be fixed and she was there for me so I shout out to her also!