Our transmission quit on us . Thomas the owner sent a towing truck out to pick it up . I couldn't…read morebelieve he had the transmission fixed within just a few days. I deff give them a 10/10, the truck runs great since we picked it back up. Thomas stayed in touch with me the whole time and always easy to get ahold of him, always a quick response . I would deff use their shop again in the future for my truck repairs . And an fyi it's not the same owners as before . I seen a bunch of bad reviews but it was when the previous owners had it . Thomas is the new owner now.

Dropped my truck off & they diagnosed transmission failure. $4800 to rebuild & 2 weeks to do…read more When I picked up my truck, could not make it out the driveway! I left the truck with them again & they decided it was the transfer case, then the rear axle. 2 months later they took it to the Ford dealership & determined it was a transmission solenoid. 3 months without my truck & the first time I try to use the 4wd, it did not work. I left it with them again for a week & they "could not find the problem". After dozens of unreturned calls & double talk, I found they had pulled some wires out of the transfer case control motor. Tired of dealing with these idiots, paying for a rebuild I didn't need & the warranty is not worth the paper it was printed on. Avoid this place like the plague

Horrible workmanship. Three times over the past couple of months, I have taken my car here to solve…read morea problem that they created from a simple flat tire. The last attempt included replacing a hub and a tire. I got the car back, then noticed one lug was broken off (and sitting in the hood well) and another lug, on the tire they replaced, was stripped and missing the lug nut. After months, I am trading one issue for another. This isn't difficult... if all lugs aren't on the tire (or multiple tires) don't charge the customer then give the car back to the customer. I would think this would be the basics for a tire shop.

I checked on their home page and was not surprised to see my review not there. Hopefully i can save…read moresomeone a really bad experience.... I brought my car to Premier and asked them to check my blend door actuators and blower motor. I also had a windshield leaking water when it rained. I asked them to try and find the leak. I was told by Jethro i would be called before any work was done. When i was finally called i had a bill of almost $900 including 5 hours of labor waiting for me. The glove box actuator and blower motor had been replaced. Both simple jobs that could not have taken more than 30 minutes. The drain plugs under the windshield had been cleaned out supposedly the cause of the leak. Their AC tech some Dim-Wit named Randy had worked on all this. Premier did not try to resolve any of this for me, I drive by their store every day and see a lot full of cars, how bad do they need the money and where did good honest customer service go ?

BEWARE...this is from my own personal experience...took my truck there to have the fan clutch…read morereplaced...paid $600 cash (suspicious)...fast forward two (2) months and took my truck to another mechanic and he discovered fan clutch was refurbished, not the right one for my truck and had all mismatched bolts. It is hard to find a trustworthy and good mechanic these days...thought this guy was honorable but was highly disappointed...

I've had a broken front headlight for some time on my old Toyota. This place was highly…read morerecommended. If you want professional work with a very knowledgeable staff, this is the place to go. Always rely on local places.

December 2021 Our 2016 F-150 sunroof glass had cracked, and we were going to be out of state for…read morean extended length of time, so we left the truck at this dealership for a replacement. The service manager assured us that the repair would be complete upon our return, and that he would call us to let us know when our truck would be available. We returned home at the end of January, 2022 --no contact from the dealership during this period- to find that nothing had been done to replace the sunroof. The dealership had our truck for six weeks and nada. The service manager had no explanation for the inaction and in fact got hostile when we asked why we had not even been called during the 42 days the dealership had our truck. To be fair, we were angry as well, but no apologies for the waste of time or the undelivered work. We won't be dealing with Gabriel/Jordan again.

I bought a new 2018 F350 Super Duty from them and that was a good experience. During 2022 they had…read moreno Super Duties due to Covid so I bought one in San Antonio. However, service here is, well, Mama said if you don't have anything nice to say................

This has been a great place to have my auto repaired. Thank you so much! Repaired my clutch and was…read morevery fair.

Excellent group of people, fair, reliable and trustworthy. Gave excellent service with a smile and…read moreat a price that won't break the bank. I'm a customer for life!!

Called to schedule an appointment the day before around 5pm. Had me drop off my truck the very next…read moremorning for both front wheel studs and tire balance/rotation. They had it done by noon that same day. Everyone I talked to was very nice, good people. Clean shop with free snacks and drinks. I had a great experience here and would recommend to any friend.

Scheduled an appointment with me and missed it. Told me that he would be here at 7:30 and never…read moreshowed up. So I would not say that this person is reliable when it comes to service. I know that he was not gonna show up I would've scheduled somebody else.

Don't waste your time unless you want a very rude person talking to you like a child. I know he…read moreprobably thought I forgot about reviewing him but I didn't. If I could give no stars I would. This was the most rudest encounter I've ever experienced and we hadn't even met yet. Just based on the phone call you can tell he is not really interested in hearing you and what you're trying to say about the problem with your vehicle he just wants to be sure he has an appointment bringing him money. He cut me off telling me " Look listen just go get this" and when I was trying to ask for clarification for the timing belt kit he hung up in my face. Then proceeded to lie and say it was an accident.. so why not call your customer back? Cause it was no accident especially with how I was cut off on the phone and he already seemed agitated. but I'm glad he showed his true colors cause that was $600 dollars that I gave to someone else who deserved it and did a fantastic job on my car. And I hope he don't come on here under my comment talking nonsense cause I have your number and you will get another piece of my mind, I promise you that. So don't comment at all just Do better. Businesses grow not only because of quality work but quality CUSTOMER SERVICE and he does NOT have that. I hope no one waste their money or time on this man. These 5 star reviews on here are being created by him or people he personally knows so his overall rating doesn't go down which puts him further down the list of quality mechanics on yelp and he knows that. He needs a full rebrand and restructure of the way he handles people and his business. You're better off finding someone else.

Went in to purchase a Truck. Drove two hours out of our way. Our sales man was fantastic and we…read morewere in and out in four hours. On the way home the check engine light came on. They had already closed so we continued home. I called them the next day and informed them. Their sales Manager Brandon called me back and told me to take my vehicle to the nearest dealership and they would "Help get this taken care of". There were major repairs that needed addressed and we were also informed that the truck had blatantly obvious signs of an extreme engine fire. They never informed us of an engine fire before purchase. The dealership was able to pull up the digital records to show the dates the codes were cleared off the vehicle. Right before we bought it of course. After the dealerships communicating back and forth regarding the repairs and issues and Kramer failing to reach back out to me. I had to reach out multiple times to Brandon. He was very accusatory and belittling. He accused me of lying about circumstances regarding the state of the vehicle and miss understanding him. He would not honor his word. He was such a weasel. Again our salesman was awesome but Brandon made this cozy small town dealership feel like we did some sleazy Craigslist deal. I won't buy from here again and I'm telling everyone I know not to purchase from here. Buyer beware!

Our experience with this dealership was extremely unprofessional. The sales director, Brandon…read moreRobinette, was condescending and rude--calling our friend 'lady' while dismissing reasonable questions about pricing. He refused to explain why wheel locks were being overcharged ($365) compared to the Toyota dealership website (less than $40) and questioned why we requested a $4,620.73 discount related to dealership add on options and overpricing compared to other market options, ultimately saying he couldn't do business with us. This behavior, combined with an unwillingness to negotiate or provide transparent pricing or diagnostic history, makes this dealership untrustworthy and not customer-friendly

He was very kind and helped me get back on the road quickly!! He helped me figure out why my car…read morewas shaking. I'm very thankful for him.

He was paid 4000 and said the car would be ready in a week or 2 and then asked for another 1500 and…read morewhen we show up to get the car the engine wasnt even all the way in the car it was still connected to the hoist wouldnt give the car back so the car dealership is now going to pick it up 281-871-0702 if any one has any questions