The staff at Pinnacle Heating and Cooling were incredible. Matt, Jessica, and Randy were so helpful…read morein installing a propane conversion kit into my fireplace. Even though the manufacturer kept sending them the wrong part (not their fault), they persisted in communicating with the manufacturer and sending back the wrong part over and over again until they received the right one and installed it. And this was for a fireplace that I didn't even buy from Pinnacle--so this project was not a money-maker for them at all. But they were so gracious in agreeing to work on it, and in helping me with getting this fireplace to be functional! In the end, it works perfectly--because of them!! Very reasonable pricing too. This is an integrous, excellent company; I recommend them 150%!!

I do not take these reviews lightly. I get no pleasure out of writing negative comments about…read moreanyone or any business. However, in this case I felt it necessary to share my experiences. Maybe this review will save someone from having to deal with the dishonesty and deceitfulness I have experienced from Pinnacle. In February 2022 my furnace went out. I called Pinnacle because I have known one of their employees on a personal level for nearly 20 years. The owner of Pinnacle came out right away and gave me a quote to replace both the furnace and AC unit. I was very impressed with how quickly they came out and were willing to get us a working furnace. I signed the contract for the new heat pump with a ten year parts and labor warranty, nearly $10,000. The Pinnacle techs came the next day, performed the install and we had heat again. So far, so good...right? Fast forward six months. We receive a letter in the mail from Pinnacle. The letter is contract for bi-annual maintenance services, nearly $300 a year. The letter states that the maintenance contract is required for the warranty to be valid. Nowhere in the original contract that I signed did it state that there was a required maintenance contract for the ten year life of the warranty. This adds approximately $3000 to the cost of ownership of the furnace. Pinnacle tells me that I do not need to purchase the maintenance contract, but in the next sentence tells me that the warranty that I paid for will be void. Pinnacle has put us in a no win situation. We were sold something, six months later we find out that what we purchased will cost us more money every year. Do I swallow my pride and write them a check for $300 every year, or stand my ground and not give them another penny? In the end, they win either way. To make matters worse, Pinnacle knows exactly the situation they are putting their customers in. Hopefully this helps other potential Pinnacle customers avoid the deceitful business practices. In good faith I could not and would not recommend anyone using Pinnacle for their heating and cooling needs.