I was in town for a month, and I like to try different hotels--or, should I say, go between…read morehotels--so this time, I put this on my list. Plus, I know the area very well. The hotel sits in the middle of what I call a planned community. There are restaurants, grocery stores, and plenty of great shopping. There's a country club within walking distance of the hotel, and with a day pass, you can enjoy the amenities. The hotel itself is lovely inside and out. The lobby is spacious, and the color scheme is made up of maroon couches and green chairs, and the area flows into the breakfast area. The high tables are wooden with black and red leather chairs. The bedrooms are more of a suite. The living room and bedroom areas are divided. It's a full living area with a sectional, TV, desk, small refrigerator, and microwave. The bathroom is the same, and it is spacious to put all your toiletries. I really love that the shower has a step-up. It's really beautiful place.

It was truly an oasis after a 7 hr. drive…read more Very clean, bed slept well for someone with back issues, it was great. I was very pleasantly surprised

On the surface, the hotel looks nice. This hotel is NOT clean…read more The staff are literally DEPLORABLE. Housekeeping will snoop through your things and NOT clean your room.

I was planning a meeting with my work team of 8 people. Niki was great to work with to reserve…read morespace (very reasonable charge for an all day space rental, and they did not require any sort of F&B minimum). The room did not lock, but that was not an issue - the staff were all incredibly friendly (held bags for us when we went out for lunch, received a package for me). The sleeping rooms were also quite nice. Very modern. Very clean. The gym looked nice, although I only used it for the water bottle filler. Finally the bar and outdoor seating area were a great place to hang after a long day. I would definitely work with the AC Hotel again for another meeting.

Room was ready when schedule and have had zero issues. A lot of food options close by.read more

I was wondering when we got there (traveled with a college football team) and our room keys weren't…read moreready. However, after that, everything went quite well. I would have given 5 stars if we didn't have to wait 2 hours for our keys. They apparently just renovated and it shows. The lobby is clean and bright, everything looks fresh. The rooms were comfortable everything worked well. The breakfast buffet was wonderful, even had an omelet station with someone making omelets.

Worst experience of my life. I BOOKED THIS MONTHS IN ADVANCE. Drive 7 hours to get there and find…read moreout they "overbooked". I had my wife and two children in the car. They said sorry. They didn't try and find me another place to stay, they did nothing but stare at me. I ended up driving to 4 other hotels, 7 hours from home mind you, to also be turned away due to being fully booked. I ended up at a hotel 15 minutes from there which reeked of marijuana, and had two biker gangs staying there. The bikers were incredibly friendly but they can't help how loud their bikes are when they pull into and out of the hotel...... now I wake up the next morning with only 4 hours of broken sleep to drive another 4 hours to get to my "vacation". My entire family is exhausted. I wouldn't recommend Hyatt Jackson Place if the next hotel was 100 miles away. Absolutely disgusted with the treatment we received and the carelessness from the staff. I was NEVER sent an email or informed they had made a mistake. I have also never received a follow up email and it's been over a week.

They have the nicest staff here (for the most part) and you couldn't find a more prime location for…read morea hotel. Its located in a large outdoor shopping mall with a few dozen restaurants, a great movie theater, live music and other activities on the plaza on weekends! The rooms are very comfortable and dog friendly. The computer downstairs always worked and they would immediately refill the printer when i would ask them to!!

Pleasantly Surprised…read more My stay at this hotel was a pleasant surprise from the moment I booked. I reserved the room through the app as a Gold member, which comes with a few perks, and since I only needed the room for one night, the process was simple and convenient. I arrived around 3:00 PM and was greeted promptly by the front desk. I planned to check in at that time but was told it would be about five more minutes while they finished preparing the room--no problem at all. I decided to head to the conference I was in town for and returned later that evening around 7:30 PM. At that time, there was quite a crowd checking in and only one person working the front desk, which resulted in a short wait. Despite that, the check-in process went smoothly. I was informed that the in-person room rate was higher than what I had booked online; however, as a Gold member, they honored the original price. That genuinely surprised me, as I've never experienced that level of consideration before. Once in the room, there were a few details that kept the stay from being a full five-star experience. Upon entry, there was a noticeable damp, stuffy smell--possibly due to the apartment-style layout. Additionally, a bit more attention to cleaning would have helped: there was a broken fingernail on the floor, hair on the sofa, and a food stain on the dresser. Nothing major, but noticeable, especially since I had been told the room was being cleaned several hours earlier. From that point on, however, everything was excellent. Breakfast the next morning was a standout. While it was standard hotel fare, it was clearly prepared with care and had great flavor. On a cold winter morning, the hot breakfast, along with coffee, tea, juice, muffins, oatmeal, eggs, and a full breakfast bar, was both comforting and impressive. Overall, aside from those few minor issues, I truly enjoyed my stay and would absolutely stay here again. With a bit more attention to detail in room cleaning and additional front desk staffing during peak check-in times, this hotel could easily deliver a consistent five-star experience.

We had a fabulous stay here on 7/19. The staff were extremely helpful and friendly. lots of…read moresmiling and assistance when we needed help. For example the side door our key was not working and they called maintenance to check the battery in the door. Then our other key lost its access to the room so they quickly helped us get a replacement. I called to ask for an extended check out as we were so exhausted, we're trying to rest more because our son has insomnia and kept us up almost all night and he finally fell asleep. as sure as i asked to extend he woke up and wanted to swim but that was very helpful to have the extended time to have him swim because then he slept almost the entire ride home. The staff were extremely polite to him and he just loved all of their kindness as well as did we. From the moment we checked in until we left we felt very well taken care of and the hotel was room was clean, perfect space for us and our two dogs. Again, amazing staff!!!! We look forward to making this he a regular place to stop now vs our previous location in Jackson. We come through this area about 2-3x a year and we're excited to find a hotel with such pleasant staff and clean premises.

I've stayed at many Hilton properties and this one is well below standards. Although the lobby was…read morenice, the rest of the hotel is dirty and poorly maintained. Hallway carpets are stained and dirty, rooms were in a state of disrepair (shower handle falling off, tiles broken, doors binding, etc.) Also the manager or employees park their cars under front awning and leave them there all day.

A good property in overall cleanliness with one exception (see next paragraph), yet with…read morequestionable customer service. Extremely questionable customer service that led to the worst experience that I've ever had at a Hilton property. I stayed here twice in late November 2020. No issues the first time, yet the following week (while staying on Hilton points), the staff's true nature reared its ugly side. After checking into room #310 via the Hilton app, I discovered that the room was actually a smoking room since it smelled like cigars, marijuana, mildew, and stinky sex. I took only one step inside of the doorway, and completely noped out- nope, nope, NOPE! Not gonna sleep here tonight. I indicated this to the front desk agent Brittany, of which she told me that she not only couldn't switch me into a non-smoking room, but that she wouldn't! Perplexed, I asked a different question, to which she yelled at me "THAT'S WHAT I TOLD YOU!!!" Surprised, I indicated that I would contact the Hilton Diamond Desk, as well as the corporate office. Agent Brittany said "YOU GO ON AND DO THAT!" Surprised, I walked over to the lobby and spent an hour with the Diamond Desk getting switched into a non-smoking room that I wound up accessing with the Hilton app's mobile key. This room on the other side of the building turned out to be just fine, and with no issues. I received an email the next day from the GM Marcella "Marcy" Jackson, apologizing and promising to refund my Hilton points. This ultimately never happened, which was surprising. I emailed Marcy about two weeks later asking her of the status of my points refund, of which I never received a reply. A few days later, I had to contact the Diamond Desk AGAIN to explain the situation, which led to obtaining my points refund (took all of 5 minutes to receive). What's ultimately strange about Marcy's silence is that I spoke to her in person regarding the ugly customer service performance by her agent the next morning, and was polite enough to ask her to address the situation with the unprofessional agent as a training experience. Aside from the nonexistent and unprofessional customer service, the property itself isn't bad. The furniture is slightly dated, yet the location is at the end of a line of hotels within the Ridgeland area of Jackson. Cleanliness or comfort are not the primary issues here- its the customer service. In all honesty, I truly believe that this property's employees think & operate as if this Homewood Suites is a cheap, run down hooker motel rather than a Hilton property. The current staff really doesn't give a damn about their customers here.

Unfortunately, the current state of the Hilton Jackson leaves a lot to be desired. The best…read moreexperience at the hotel was the engagement and hospitality of the staff. The facility itself is in no way representative of a Hilton hotel. On the first night, five of the six elevators were out of order. I resulted to taking the stairs to my sixth floor room (5 times for needed trips that evening). There were a collection of Lady Bugs living in my room. The furniture in the room appeared to be from the 70's (no exaggeration). Summary, two five stars for the staff and minus three stars for the facility.

Very Disappointing -- This Hotel Needs a Thorough Overhaul…read more"Crusty" is honestly the best adjective I can use to describe the Hilton Jackson. This is a dated building that desperately needs a thorough overhaul from top to bottom. There are so many noticeable flaws throughout the property--damaged walls and doors, outdated and worn areas, filthy hallways and elevators, and common areas with decor that perhaps would have been considered top-notch 30 years ago, but now simply looks tacky and tired. The parking lot was also somewhat unkempt, with trash and food scattered around, poor landscaping, and an overall lack of upkeep. We were given a spacious room on the fourth floor, and there were a couple of positives. The room itself was large, the two huge closets were convenient, the beds were comfortable, and the hotel was remarkably quiet. We rarely heard other guests, doors slamming, or other typical hotel noise. The hotel is also pet friendly, which was important to us because we were traveling with our small dog. The location is quite good, with plenty of restaurants and amenities nearby and easy access to major roads and highways. Unfortunately, the positives end there. The furniture in our room was extremely worn. The carpeting was old and stained, and the refrigerator barely worked. The charging outlets were loose and didn't work properly. The television had an overall blue haze to the picture. The coffee maker was missing its lid and was visibly dusty, as though it hadn't been used or cleaned in a very long time. Needless to say, we did not make coffee. The bathroom was particularly disappointing. The shower had virtually no water pressure, and the water was lukewarm rather than hot. The wheelchair-accessible shower floor had some sort of broken, crusty plastic tray-like thing sitting in it, which was both unsightly and concerning. The towels were another issue. For two adults staying in a room with two queen-size beds, we were provided with only two large towels, one hand towel, and one face cloth. That's simply inadequate for two people. The sheets on our bed were torn and/or stained. The linens did smell strongly of bleach, which at least gave us some reassurance that they had been washed, but clean-smelling linens don't make up for visibly damaged and stained bedding. And then there are the elevators. Only one of the four elevators was working, and the one functioning elevator took an incredibly long time to get from floor to floor. Combined with the filthy elevators and hallways, this made getting around the hotel an unpleasant experience. There were a few basic toiletries provided--shampoo, conditioner, and two bars of soap--which was fine, but again, the overall condition of the property overshadowed these small positives. It is really too bad because this hotel could be so much more. The location is good, the rooms are spacious, the property is quiet, it is pet friendly, and the price point is reasonable. But we've stayed at other hotels at the same price point that offered considerably more and, more importantly, felt clean, comfortable, welcoming, and cared for. We've also stayed at other Hilton properties in the past and had much better experiences, which made this stay particularly disappointing. For us, the condition of this property was enough that we would not stay here again and cannot recommend it to others. The number of maintenance, cleanliness, and upkeep issues we encountered was simply too extensive to overlook. Our experience was disappointing enough that we feel it merits contacting Hilton's corporate office directly. Hopefully, the property can receive the substantial renovation and attention it clearly needs, because underneath all the wear and neglect, there is a hotel here that could be quite good. Overall: Very disappointing. The price may be reasonable, but there are better options at the same price point.

We got a double King room. Smelled musty immediately after walking in. Three out of four of the…read morebedside lamps did not work, and none of the plug ins around them did either. Had to run an extension cord to the other side of the bed to even plug my phone in at night. The a/c did not work, which is much needed in July. Turned the a/c all the way down when we checked in and it never really got much below 75 in the room. Checked with the front desk about it and he said he turned it on with his computer, that it had been off, even though we adjusted it in the room. Still never got any cooler even after it was 'turned on'. Awful! Will not be back.

Very clean, fairly new building. All of the staff was very pleasant. The breakfast on weekends…read moredoesn't usually start until 7. They even had it out at 6, for the railroad workers staying there to get breakfast, before going to work, along with their other guests.

Don't be fooled ! Hilton name, but not the quality. Interior looks like a budget hotel remodel…read more Please explain why they did not have tops for the hot coffee or hand protectors to put on the cups. No amenities, no amenities, no coffee machine in your room. The sign advertises coffee, 24 hours a day, but that not so. No one around when ready to check out. what's going is someone sleeping.......?

Absolutely the worst. I have stayed here in the past, but I saw "newly remodeled" on the Hilton…read morepage so I thought I would try it again. It's 2:03 AM as I write this. I'm up because my heater isn't working and I can't sleep. Well, also, I can't sleep because my bed collapsed as soon as I sat on it - no I'm not a particularly large or heavy person. I also paid the $4.99 for high speed internet which isn't any faster than standard and keeps kicking my VPN out. Also, Hilton WIFI has a captive portal that won't allow my Fire Stick to connect, a deal breaker for all Hiltons in the future. I just looked at my bill. Seems I was charged an extra $50. Don't stay here. You've been warned.

Most comfortable bed and pillows EVER!…read more Great free breakfast with fresh fruit, yogurt, grits, oatmeal, muffins, bagels, sausage, eggs, cereal, and more! Also a gazillion toppings for your oatmeal and/or yogurt! Plenty of beverage choices... OJ, chocolate milk, white milk, water, coffee, tea. Friendly staff. Nice accommodations and dog friendly hotel. Good location. Nice walking path around a lake to jog or take a walk. Safe, well lit. Lots of restaurants near. Easy highway access. Upscale shopping area super close. Small kitchen was nice with all I needed. Only cons are I couldn't find Ice machine on third floor. Had to go down to the first floor to get ice. (The ice cube tray in the refrigerator was useless. It was super thin cheap plastic and wouldn't release the ice. I have never seen an Ice tray like that. )

My first stay was in 2015, and I've been coming back ever since. This was my first time staying…read moreonly five days; for most of my visits, I stay for two weeks. I considered this my home away from home when visiting my mom. It's designed in the style of an apartment with a living room, workstation, and full kitchen with a regular-size refrigerator, a sink, dishwasher, microwave, and stove, along with dishes and silverware. This hotel sits in the middle of the Township Colony community; there's a beautiful pond across the street from the hotel. The downtown area also is inside this community; it houses restaurants, boutiques, salons, coffee houses, and spas. It's a very walkable area; you don't need a car unless you want to drive outside the community. Now there are three more hotels in this community, they all face each other, they all face the pond, and a fourth one is being built now, but I choose to stay here because it suits all my needs, it's comfortable for me. Complimentary Breakfast Free Coffee & Tea all-day Fitness Center Free Parking Pets Welcome - One-time fee of a 100 dollars Free Wifi Laundry facility (Never used it, take my clothes across the street to mom place) I'll post the new pictures and some old ones from over the years.