Great friendly staff, clean pool and common areas and they let us check in at 1 PM no charge…read more The kids pool is great and so was the jacuzzi

This motel has been WAY overrated. Room was small and cramped, especially the bathroom; the…read moreelevator floor was so dirty it looked as if it hadn't been swept in weeks. Breakfast was barely edible; a hard, small fold of egg masquerading as a mini-omlet and a sausage patty that looked to be made of greasy mystery meat; very unappetizing. In its defense, it was quiet, comfortable beds and pillows with a clean if small room. Not terrible, just overrated.

Yikes and hard pass no but thank you. Stayed here on a work trip and where to even begin…read more.. Checked in the room wreaked like it had been smoked in so got another. NON SMOKING hôtel signs they say. Immediately no. 11 days and a former smoker myself couldn't do it. Can put up with a lot but for the next 11 days this hotel room is the sanctuary from work. Lost power every single time my straightener was plugged in to any number of outlets, (tested for science). Was told to simply reset the breakers. Still lost power. Frustrating (5 times this happened) to say the very least. No housekeeping for a whole week even after I called and was told it would be there the next day. Then after a week of having to get the room key reset every time I went to the room tried, went down to the desk to reset...the air-conditioning stopped working and they couldn't fix that either so the room smelled like hot garbage since housekeeping hadn't been done! Had to gather all my things and move to the next room when AC could not be revived. What even good is it to have a kitchenette when there's no pots pans plates or cutlery? Two stars instead of one is because the older woman and young man who were working when I did laundry returned my wallet left on the counter, but the manager telling me he already messaged the owners and taking care of the snacks doesn't undo how many times the keys just decided not to work anymore. Or the breakfast items that weren't available and delivered 20 minutes late and all together. Guests will have a better experience if they are told during check-in when their room will be cleaned - so they can expect and prepare accordingly. Knowledge is power the more your guests know the better they can adjust.

Stayed here before and was nice and clean. I stayed there the other night and had a room with a…read morevery strong mold smell. This was the only room they had left that night I was told.. I got a very bad headache from it . also the toilet seat was broken and had a very gross red/pink color around the broken part of the seat. It was kinda disturbing. There was also fortune cookies left over and in random drawers. I did email the company with no response at all. This is not the first time I have emailed them with a concern that was left with out a response. I will be calling their corporate office since they declined to even respond to me ...horrible service . Maybe I should call health department since my place don't want to respond . Over 100 bucks for the room . Bought a pack of noodles for dinner in the lobby. (I've ate this brand a ton of times and loved it) something was weird with it, the noodles broke into rice sized pieces when I went to separate them before heating up. I still tried to eat it and it was horrible . 4 dollars wasted. Whole experience was awful !

Holiday inn express: 111 Broadway, Aurora-Naperville IL We arrived on friday Aug 14th around 5 pm…read more We were celebrating my fiance Birthday and had plans to go to the Hollywood casino only about 10 mins away from the hotel. What a great experience, Andrew at the front desk was very pleasant. welcoming, friendly, professional, accommodating and down-to-earth. When we came down to check out the pool area we also meet Andrew's collegue Michael also at the front desk. He was also very kind and helpful without us even asking he gave us insight about the casino and the best place to park. When we returned back to the hotel after 11 pm we meet Julius the front desk evening employee. He was also very friendly, professional and attentive. We were very skeptical, due to a recent previous experience at one of your locations in florida, which was not very pleasant. We were pleasantly surprised and very impressed by your amazing staff that I previously mentioned as well as the clean quiet and additional outdoors accommodation that your location provides. Your wonderful staff definitely made our experience wonderful. They deserve to be acknowledged. We highly recommend this location.

This is a truly beautiful hotel - not sure if it's new or newly renovated, but it sparkles. We…read morechecked in around 9:30 pm and the desk clerk was so friendly and nice. Interesting note: the elevator, like all exterior and interior doors, has a security feature. You have to use your room key to operate it! DD and I were bringing a dog with us, and if the room ever had another one in it, you'd never know. Even his discerning nose didn't seem to detect anything, or at least he didn't act like it. Everything was wonderfully clean and in working order. My bed was a delight - I especially like the choice of firmness of pillows, clearly labeled "soft" or "firm". The blackout curtain was a great surprise - it actually worked! I prefer my sleeping quarters as dark as possible and I was pleased to have that. The hot shower was good, with a large and adjustable head, from fine spray to pulsating jets. What would have made it better was more pressure; the jets didn't really pulse that great. Breakfast was standard, according to DD. I was trying to get going and only grabbed some "grind and brew" coffee, which was delicious. I do wish one could brew less than 10 oz. but I just took two cups and mixed them to make half caff. All in all, a delightful hotel experience.

Horrible absolutely horrible do not go here my sister left a stuffed animal and a school computer…read morecharger here we called they lied and said they did not have it the front desk guy was amazing but the housekeeping lady was absolutely rude very high and mighty and said they didn't find anything? I went up there and asked and it mysteriously was found??? If you do stay here make sure you have everything these people love to lie until you go back up there

The Fire Alarm works! It went off at 12:15 last night. My review will not reflect the…read moreinconvenience of being awoken because SOMEONE chose to smoke in a non-smoking facility. This is a standard 3 story hotel. It is ready for a remodel! There is an elevator. My room was next to it. As a result the room felt really small. The room was clean. The bed was alright with the mattress being a little firm and the pillows a little small. The lobby has a free breakfast area. Make your own waffles, scrambled eggs, sausage, 3 types of cereals, breads, fruit, juices and coffee. Breakfast was alright. The indoor pool closes at 8. Yes, 8! There is an area outside for those who wish to smoke without the fire department being involved! The staff was friendly and in the end I did get a few hours sleep. I didn't hear any of the freeway noise but there is an excavation going on next door that I could hear. It was good for a night but not quite at the level of other Comfort Inns.

Unfortunately, this Holiday Inn was one of the most disappointing I've experienced--closer to a…read moredated motel than a proper hotel. I had planned to stay for several nights, but the conditions were poor enough that I checked out the next morning and immediately headed to the Hampton down the street. They graciously let me check in at 7:30AM after I shared my situation. Now this is a real hotel: The Hampton was everything the Holiday Inn wasn't--bright, clean, and updated throughout. The pool was larger and had a separate kids area, and the atmosphere felt far more inviting and professional. If you're deciding between the two, skip the Holiday Inn and go straight to the Hampton. Night-and-day difference! Hampton Inn & Suites Chicago/Aurora 2423 Bushwood Drive, Aurora, Illinois, 60506

terrible this hotel gives the brand a bad name the carpet I. s the rooms and hall need replace or…read moreshampoo. as soon as enter the rug is dirty the curtains in the room have a slit snd tape with a group some changed their room because it smelled I have pictures

We stayed here and this place is awesome I love the counter worker is very nice and are bed were…read moresooo clean I would definitely recommend coming here

From the owner: At Hansen's Motel we care for your satisfaction to the best as per your desire, this makes us one…read moreof the best motel of the town serving our customers with our qualitative services.

DISHONEST MANAGEMENT: I had a very disappointing experience with this hotel. After my stay, I…read morediscovered I had been overcharged, and when I reached out to resolve the issue, the staff refused to issue a refund. They repeatedly cited a "policy" as the reason, yet were unable or unwilling to provide any documentation or clear explanation of what that policy actually was. The lack of transparency and accountability was frustrating. Mistakes can happen, but how a business handles them speaks volumes. In this case, instead of working toward a fair resolution, the hotel chose to deflect and stand behind an unverified rule. I would strongly caution others to carefully review their bills and clarify all charges upfront before staying here. Based on my experience, customer service and trust are not priorities at this establishment.

So I had stayed here maybe around six years ago and it wasn't anything like it is right now. I had…read moreonly booked the room because of my previous experience which was not negative. But I guess time has not been kind to this hotel. It was absolutely disgusting. There was hair in the sink when I got in there that clearly indicates the room was not cleaned. Every handle in the bathroom was broken, including the toilet handle. The paneling was falling off on the walls and the socket had some sort of electrical fit when I turned the light on. The floors had some scrapes wear and tear. But I think my biggest problem was the smell. You could tell that they sprayed a lot of different sents to try and cover up the piss, alcohol, weed and vomit smell. And on top of all that they charged $150 for incidentals. What a joke. Needless to say, I would rather stay anywhere else, but there when I'm in that area. I wish I could give it negative stars.

I stayed at this hotel for date night and it was great! The hotel itself is a bit dated, but not in…read morean ugly or dirty way. Everything is kept clean and organized, the decor is just a bit old. I booked the king room with the whirlpool tub and it was so nice to relax in. Rooms are clean, staff is nice and hospitable. I forgot my toothbrush and they gladly gave me one. I wish I would've woken up on time for their hot breakfast, can't speak on the quality. Like some other reviews say, you can definitely hear noise from the other rooms filling up their tubs but it's nothing obnoxious or even loud it just comes with being in a hotel full of people. We also doordashed a pizza and there was no issue getting it delivered right to our hotel door. Definitely worth your money! Check out downtown Geneva if you visit, it's such a cute town!

First off we paid $800 for two rooms for the weekend, well the room we got which had a 2 person…read morewhirlpool with King bed. The other room was for my son and elderly mother, they had the king suite with sofa bed. Our room was not so clean when we arrived, pubic hairs in shower and stuck on shower walls. Dust on basically everything. Headboard was not wiped down or we wouldn't have been able to see other ppls past fingerprints. Fridge door was not properly cleaned. Not to mention we had cold water to shower with and in the whirlpool tub to use on Saturday. I asked the front desk if this was normal cause it's never happened before and we've stayed many many times here in the past but I will say this hotel has gone down a lot in past couple years. He said they had a two boilers for it one had broke down but just got to working again they think. Well it wasn't. I didnt think I'd be paying $800 for two dirty rooms with cold showers. We have decided not to ever come back to this location again. No one helped us just made excuses. Hotel is dated, they even used clear tape to hold up some of the wallpaper in the breakfast area. Also had a weird odor throughout the hotel. Ruined our valentines weekend stay out of the house that's for sure.