So far so good…read more Rooms look newly renovated. Spacious room, 1. Check in was good, staff friendly and respectful 2. Property is clean and taken care of. Property isn't new. 3. Room smelled of new paint, in good condition 4. Going for breakfast in the morning, we shall see what is offered. 5. Front desk sent someone immediately to work on my tv. But keeps timing out and turning off after he left. It was too late to ask for him to come back. 5. Near walking distance to fast food, drug stores, and grocery store. I felt safe to walk, there were no issues. 6. I think I would stay again. But my first night of four. We shall see. 7. Only problem is, you never know who has the next room. The next to me has a very loud go, she down at are what time it is. A male companion is quiet.

ZERO STARS People…read moreplease DO NOTTTTT stay here. Book somewhere else, but let this not be the place. 1) I booked & asked to pay at location when checking in, mind u that on that same day of my check in at 6am the hotel was already trying to charge me like WHAT THE F!!!!! 2) due to my card declining because I of course lock my cards all the time, but due to my card declined they cancelled my reservation and I had to reserve all over again. 3) I was reserve and booked for a higher price than my previous reservation & I asked them to please match it and I was told they couldn't. 4) u had other rooms at 1am yelling and fighting for a good minute. 5) they turn off the water on the entire building so we were without water for more than 2hrs!!!! 6) the cleaning crew comes over knowing u asked not to come inside and they still decided to go inside which pissed me off because I had my important stuff out and got moved!!! Luckily everything was there and not stolen. But still if u are asked notttttt to come inside the room it's for a reason so they NEED TO RESPECT PRIVACY!!!!!. 7) the entire hotel itself was creepy, dirty and gave bad vibes. NEVER again staying here so please anyone and everyone STAY AWAYYYYYYY make ur money worth somewhere else please.

First time IHG guest at this establishment and it'll probably be my last…read more The location is perfect and convenient. Very close to LGB if you're arriving and/or departing from there and central to nearby cities. Great places to eat all around + near to Wholefoods. I stayed during a busy eventful weekend and it seemed that I was provided the last available room in the hotel that hadn't been used in who knows how long. The room was overall dusty and smelled of old linens. The bed was uncomfortable. Should've brought it up to the staff but I was traveling with my infant. Wouldn't really recommend to anyone

Much could improve here. The people who run this establishment are extremely deceiving with their…read morecheck in process. Unlike most other locations, they do not sent out a digital room key, because they bait you to their front desk to pay their mandatory parking fees and to collect a drop tag for your vehicle first. The parking lot is just a very basic space, nothing special and unprotected. They did not let us know that they only clean rooms every 3 days, until we inquired why we had not received clean towels for the next day. Very vague information is given and it felt quite frustrating. The breakfast was ok. We have never been fans of powdered reconstituted egg products which we have come across with Hampton Inn's in the past. This location actually did provide what appeared to be a make your own sausage egg muffin situation, which included round whole eggs. This was the only good part of our stay. We will not return. We travel a lot and our childhood hometown was this area. It didn't feel welcoming nor, like home. They also need to tone down the extremely obnoxious smell in their lobby. It smelled like a Comet cleanser factory. Not a great scent especially if you have allergies.

I went back and forth on this review. My coworkers who also frequently stay here encouraged me to…read morewrite this. NO REFUND or remedy has been offered or provided to guests for the inconveniences. Location: Many families going to Disney or on vacation, recently corporate relocations, folks flying out of LB Airport, and work travel folks tend to stay here. Conveniently located in an aerospace district and across from the Long Beach Exchange with many activity and food options. Minutes from Lakewood Center, LBCC, the beach and next to the airport. 5/5 stars Room: 1 bedroom suite, 2-burner kitchenette with spacious fridge. Comes complete with small table, 2 chairs, couch, ottoman. The kitchen utensils were a bit rough. The spatula handle would fall off and the front desk replaced with a much nicer one that worked great. The knives were flimsy and dull. I ended up buying two knives to do any productive cooking. There's only 1 very small pot. It's quite useless. I needed up buying a large 3inch deep, 10inch wide pan with lid to cook meals. I also bought a cutting board since which they had was too small. View from this room was bad and of a wall. Splurge for a nicer view. Bathroom tile had dark stains throughout that didn't come off when scrubbing. 4/5 stars TV Issue: First week, the remote in the bedroom didn't work. By the second I called and turns out, the TV had been swapped out previously to a newer model but the old remote hadn't been replaced yet. Engineering resolved quickly. 3/5 stars for the situation. WATER LEAKS: In 45 days, there have been 3 water leaks and the dishwater to the dining room has been broken. There have been 2 water shutoffs leaving all guests without jot water for 2 nights. The first one was rescheduled which was tricky to navigate best day to do laundry. Notes were posted throughout and an email within 24 hours of the shutoff. When the first leak occurred, I was woken up just before 6AM telling me I needed to let someone in the room immediately. Then asked for 10 minutes to get dressed. No one showed up for over an hour. I called the front desk, notified that the room had no standing water and only the dishwasher had been used since the prior day. I asked when the maintenance person was arriving as I needed to leave for work soon. Since I have a cat, the worker can't be in there with an animal. I needed to adjust my work schedule since I may need to bring the cat with me for the work to be performed. Shortly after this call, engineering arrived and cleared the room. I learned that this isn't the first leak in the hotel's near history. Corporate needs to inspect and do preventive maintenance on these pipes. 0/5 stars Cleaning and Dining: Cleaning staff and dining service staff are excellent. Delicious rotating daily menu. Going to miss the maple sausages and ancho crema. Cleaning staff was always great and checked in routinely if anything was needed as I opted to reduce to 1 cleaning a week vs 3 cleanings. 5/5 stars FRONT DESK: Some of the desk staff have a lot of room for improvement. Overall transfer of notes between shifts to prevent confusion. Majority of the staff have been very helpful. 3/5 stars Male staff front desk: I politely offered feedback about the shift hand off notes and was met with combative reaction. It was in regard to a rescheduled cleaning. It's a whole ordeal when you have an animal (cat). I have to take the cat for the cleaning to be delivered. That morning, it was 2 hours passed when the cleaners would normally arrive. I asked when to expect them to pack up the cat and be out for a few hours. Basically, the staff member said the request hadn't been left in the notes. I showed him on the logbook the notes and the original request setting up routine cleaning from October. He was a bit miffed and defensive. He ended up saying I could clean my own room and had cleaning staff send up vacuum, sheets, and towels for me to flip myself. See attached photos. What was interesting was during this conversation, the cleaning staff (which performed the rescheduled service properly), were already servicing the room. I ended up with a clean room plus second set of bagged towels, sheets, and a vacuum. Thankful for the cleaning staff doing their best. Terrible experience with the front desk guy. I offered kind conversation and tried to give constructive feedback to this individual. He was not receptive and defensive. Hopefully in the future, he'll be more willing to be more patient with a guest over a confusion on the hotel's end. In addition, I overheard the same front desk worker tell the maintenance/engineering staff to not note the new water leak by the business center unless a guests reports it. At this time, the hotel already had one hallway wing blocked off with plastic tarps to contain the work and leak. Safety is key and this was totally inappropriate! As soon as they left I went to the front desk to report it. Photos also included. 0/5 stars

Pet-friendly, safe area, $20 a night parking. Walking distance from LBexchange. Clean rooms, newer…read moretowels & CrabTree & Evelyn shampoo, conditioner, body wash & lotion (full size) Breakfast was different all three days that we stayed here. It was an easy stay few days here and we really liked it. The only thing tho, we were asked upon check-in if we'll be utilizing their cleaning services, we said just on Sunday. We took the privacy sign down on Sunday and try e cleaners never came. It's fine, just wondered what happened. Still an overall good stay. Would recommend this place still.

What a nice hotel! I…read morerecently visited this hotel for a meetup event and was impressed by the decor. The hotel is situated right next to the Cerritos Center for the Performing Arts and within walking distance of the shops and restaurants at the Cerritos Towne Center. A huge plus was the free parking with spaces adjacent to the building.

Me and my Other Half planned his 50th fastened in their beautiful ballroom adjacent the dining area…read moreof the hotel; via a signed contract with the Catering Sales Manager: Angelica Gonzales. Within a month later, we received a phone call from Angelica along with a Filipina associate named Meg stating that there was a mishap with the booking -- that the day of was "double booked" with a Salvation Army all-event! You can imagine how livid we were; demanding for them to correct this; being forthright with the initial contract and the fact that there were no other rooms available on our fixed date. They exclaimed they (Salvation Army) were "dedicated" annual contractors and tried to insist having the nerve to try and downgrade the venue in the Dining Room!! This was utterly proposterious and outrageous, I was enraged and yelled at Angelica with just how appalled we were with this whole debacle -- an absolute disservice in having the audacity to treat their customers like this after we have already sent out physical invitations to our guests coming out-of-town and out-of-country. We demanded the refund of our down-payment. There was a leu of procrastinations even getting that back! It almost felt we were getting stiffed. My older sister whom is well-immersed in the Catering and Hotel industry had to get involved; inquired information at the hotel reception for the higher management and sent a letter to the Manager of Food & Dining as well as the Director of the Sheraton. We got our refund immediately the next day. BEWARE of this specific Sheraton location, they have reneged on several other customers. We overlooked the Website and Google reviews until after we were screwed over...They should be ashamed of themselves, their professional etiquette is 2nd to that of a roach motel, at least you know what you're expecting -- not the element of surprise...

Nice ambiance and very clean. Front desk people are nice and friendly. The room smells good!! We're…read morevery comfy during the stay!! Highly recommended!!

Bedbugs!!!!! The hotel looked clean, but the day after we came home my daughter and I had bites pop…read moreup on our legs and arms. We shared a bed. I went to the doctor and she confirmed bedbugs. The dr suggested marking each spot with a marker to see if any new bites showed up. Yep, my husband now has bites. I now have a $150 appointment set tomorrow with a local company to come spray our home as I am so grossed out. I will be rebutting the charge with my credit card company.

Courtesy reminders: when you are a guest, don't slam the hotel room door, don't talk very loudly in…read morethe hallways, don't run in the hallways, don't have your tv on a very loud setting, as the walls are thin. The parking lot has ample lighting. Parking is $15 a night. Newer property. Nice property. Locked at 9 - secure. Guests can come in using their card, I believe. Nice staff. Breakfast starts at 6:30 am. The room is comfortable and is set up very well. Rectangular shape. Two beds, side table, charging station, & a lamp. Single stool. Desk, chair- a mirror & lamp, bench/ dresser drawers, flat screen tv, wardrobe- has a safe & hangers, the side of it has the ironing board & iron. Mirror, small table. Lots of plugs and lighting options. The modern bathroom featuring Dove products- 5, has a nice shower, a hook, ample counter top space- this is a huge plus, & a cubby holding more towels, the hair dryer. A small fridge is underneath the Keurig machine station. Several k-cups, which includes decaf & columbian blend, starter packs, cups. A couple of tea bags. Ice bucket. Microwave on top. The bed is comfortable. As with many other places, the AC is very loud. I should mention that we had a corner room on the third floor. Coffee- incl decaf and tea- several choices are available in the lobby. Two kinds of creamers. Several sweeteners. Breakfast is very good. Bread: bagels, white sliced, danishes, cinnamon rolls, mini muffins. Eggs, two choices, two meat choices, Pancakes in minutes, Quaker oatmeal, toppings: cranberries, walnuts, brown sugar. Cereal- three choices. Fruit: oranges, apples. Refrigerated: Yogurt- cherry & milk. Juices: apple, passionfruit

Located in Hawaiian Gardens, CA, this instance of Holiday Inn Express served as the main lodging…read morefor many of our out of town guests, visiting for our daughter's wedding. We realized pretty quickly how expensive the convention hotels in Long Beach would be, so had to pivot and find options further out from DTLB. My wife chose this place because of the price, and their responsiveness in giving back quotes and answers as we prepared (we have been Marriott loyalists for a very long time, but have continued to be disappointed as they devalue our status as they add new members while buying up more hotel chains). She was able to get a block of rooms for a set price, and they were all quickly taken, showing that our guests felt it was a good deal as well. I got a chance to stop-in while picking up our aunts during their stay. It's a very NEW hotel...everything feels refreshed and clean. The hallways were nice and wide, and the AC was working very well. The rooms are of decent size. We heard nothing negative about any of our guests stay, which let them focus on enjoying the nuptials.

Well, we were stuck. I had my grandson out at one of his favorite arcade places and my piece of…read moreutter junk new Tesla blew a tire. We were an hour from home. Now, to get another tire, filled with foam and there is no spare at all, that takes hours and hours. You can't just call someone local to get one. You have to call Tesla and it is a nightmare. Rant over. The Double Tree was right there it seemed so we went in. Thankfully we carry TO GO bags in case I get too tired to drive or just want to stop. We walked in and it was hot outside. The front desk I think knew I was livid and kept me calm and they helped me. They were great. We were able to get a room right away. We had no reservations so the price I thought was high for a hotel that needs a refresh, but we were trapped. No matter, our room was small, but super clean and all I needed was there. We even used the pool and it was great with some nice seating. They have an eatery right there and we had both dinner and breakfast there and it was great and the staff was wonderful. The only reason they have a 4 and not a 5 is because it is time to refresh the place, but the staff is a solid 5. They were great to us and if we are near again we might go back there, this time with a reservation.

I was in The LBC hanging with the Homies!!!…read more Since Most Of Us Are Out Of Towner's !!! We Stayed At The Double Tree by Hilton !!! When I Checked In The Cute Latina Girl working the Front Desk, Hooked me up with Hot Chocolate Chip Cookies and some Bottles of Water!! My Room Was Nice And Clean And it had a King Sized Bed that Was Pretty Comfortable!!! The Bathroom was nice and Clean!! This is a Baller On A Budget Approved Establishment!! I keep My Pimp Hand Strong!! Number 34 on the list of the top 50 most prolific Yelp Elites of 2025!

Shot out to Ashley M for outstanding service!…read more We're usually used to staying at some of the larger Marriott brands, but we decided to stay here for one night (3/15/26-3/16/26) since we just needed a quick getaway close to home and it ended up being such a cute little hotel. The room was clean and comfortable, but what really made our stay stand out was the service. Everyone we encountered was incredibly sweet and gracious, but ASHLEY M. truly went above and beyond. I had originally asked for a pool view but couldn't really see it from our room. Without hesitation, she said, "Give me a moment," and rearranged things to get us a room with a proper pool view. That alone was amazing, but then I realized I had left something behind in the previous room. Ashley immediately reassured me and had someone retrieve it and bring it right over. She handled everything with such kindness, a smile, and genuine care, it really made a difference. When we checked out, I believe the manager's name was Isaac (I didn't catch it for sure), and he was just as pleasant and professional. You could tell the way the place is run reflects strong, gracious leadership. Overall, it was a wonderful experience. Clean, welcoming, and filled with kind people who truly care. Definitely two thumbs up!

I travel regularly for business and mostly stay with the Marriott brand. I have never experienced…read moreanything this terrible. This stay was far below expected standards in cleanliness & guest care. I would strongly advise against staying here. I endured an extended business stay at this property and from the start, the room was not properly cleaned -- food debris on the floors, a heavily soiled couch with crumbs throughout, and an unsanitary shower head that required replacement. Maintenance issues, including plumbing (foul smelling water) and power concerns, took days to resolve. Housekeeping was inconsistent and often unacceptable. On multiple occasions, floors were not cleaned, sheets were not changed, and visibly stained bedding was placed on the bed. Debris was left behind, including someone else's hair and trash, indicating the room was not properly serviced. Most concerning, I experienced insect activity and developed a significant bite during my stay that is still healing. A colleague on the same floor reported similar issues. This raises serious sanitation and health concerns. Despite multiple reports, concerns were dismissed or inadequately addressed at the management level. Rather than resolving the issues, responses were deflective and unprofessional. I ultimately had to escalate this matter to corporate to receive any acknowledgment. For a Marriott property, this is unacceptable and this establishment is unfit. I would never return to this property.

I had a challenging day and when I got to check in My issues continued but Parker assisted me and I…read moream so greatful he handle my situation with such a wonderful demeanor. Thank you for a wonderful stay. Parker you have a wonderful smile and I appreciate your kindness.

You get what you pay for. On a tight budget this works. But not what we're used to reason for 2…read morestars. Almost everything stained in room. Walked into lobby, dirty sitting area. Check in was good. Going towards elevator, there's a coffee area. Elevator old. Room has hair dryer, microwave, fridge, iron & iron board & coffee maker. Curtains, walls, doors & photos had writing and stains. Small pillows. Bed was okay to sleep on. They also provide shampoo, conditioner and body soap in Shower. The remote for TV hard to work. TV was fine. AC worked fine. We got in late - we were tired after checking in. We were told breakfast was 7-10am. We when town after 9 and was told breakfast over at 9. M-F breakfast served 6-9. Sat-Sun 7-10. Made it to breakfast next day - 45mins til over, ran out of eggs, sausage and potatoes. They did have the waffle maker which looked gross. Everyone uses the same cup. I guess to save on items. Bagels & yogurt. Watered down juices. Coffee ok. This was our first time at LQ hotel. Last minute trip so our usual hotel was no avail. Staff ok. But please, clean your rooms better. This is not cool. Esp if we are paying between $130-190/ night. Park at your own risk.