Make sure if you cannot climb stairs to request first floor. They do not have elevators and very…read moreunwilling to work with the situation. I saw a Navy Veteran that could barely climb the stairs. It was a struggle. Luckily for us we had several rooms and someone that was assigned first floor was willing to switch with our 87 year old mother. I have never stayed in a hotel of this style that does not have an elevator. Very big topic of conversation in the breakfast room.

Went here this afternoon for LT wedding anniversary of 50 years and was a wonderful venue…read moreexperience. Have been here several times in past for group parties during Kentucky Derby event. Most of same group today. Beautiful setting in the lodge. Food is catered in most of our times here and always great menu options. Highly recommend this. Hotel rooms we didn't look-see today but have previously and are beautiful and would be great to stay here. Really nice everything.

The owners are so helpful and so kind! Beautiful and relaxing place to stay, comfortable beds and…read morerooms and a beautiful view of the north loop river! The breakfast is all homemade and delicious! If you're looking for a place to come and relax, this is the place.

Had to change rooms twice because there was water leaking on the floor in the bathroom and wet…read morecarpet in the bedroom area. If you're assigned to the old part of the Arrow hotel, SAVE YOUR MONEY and time!!! It's a dump

I remember this hotel from when I a young kid. It has gone downhill. This used to be the best place…read moreto stay in Broken Bow. We reserved a room to visit family. Around 9pm at night a random person tried to enter our room with a key. (There is no safeguard to stop anyone entering) I sent my husband to the door to confront the person. They ran. I went downstairs to ask what was going on. The person at the front desk said "oops, oh look here is the the 2nd key to your room". They gave out a key to two different people for the same room. No apologies, not to me or the other person. We got no sleep wondering if anyone else had a key to our room or if anyone was going to show up and just open the door with a key given to them by the front desk. I will never stay here again. This is the only time I've ever had someone open my hotel door with a key and say it's their room. The biggest disappointment was that we didn't even get an apology from the front desk. No guarantee that no one else would try to enter our room. Nothing. My husband and I took shifts to guard the door because we didn't know who else may have given a key to our hotel room.

Typical Midwest small town hotel, but very clean. I'd equate it to a Motel 8 or better…read more The room was big with a seating area. The price was right for the area. The bed was comfortable and the air conditioning worked. What else do you need?

Overall a pretty standard experience at this hotel. Staff was friendly and place was clean. The…read morebreakfast provided is pretty meager but it's better than nothing if you're feeling cheap. They actually had gluten free oats for those in need which was nice. We paid for the Jacuzzi tub and were a bit disappointed that it barely fit the two of us and kept draining water so we had to have the faucet running the whole time. The free Wifi worked well and they have complimentary Andes mints in the room and Otis Spunkmeyer cookies at the counter. If I'm in Broken Bow again I'd stay here.

I wish I could give 0 stars , the night time desk clerk was 100% cracked out of his mind didn't…read morehave any customer experience, did not know what he was doing one bit, was unprofessional cursing and you can tell he was on something

Through my travels I've learned that the best hotels to stay at are the Friendly, Clean and…read moreHospitable ones. Fancy/New means nothing unless you have the Welcoming treatment. This hotel was in a great location, easy in and off I-80, employees were friendly and eager to help their guests, either on the phone or in person. Beds were clean and comfortable. It was quiet. Breakfast was fresh and tasty. Kathy, the night desk clerk was very pleasant, friendly, accommodating and eager ensure that all our needs were being met. In the morning the cleaning woman was also great. She acknowledged our presence and quickly answered my question. Thank you again Comfort Suites for going above and beyond.

Pool broken (empty), ice machine broken, body wash ran out and was told they are out, was told the…read morepool and ice machine have been broken ever since she started working there, musty smelling. But tv worked. Would recommend staying elsewhere

This hotel was AWFUL. Ice machine broken, pool closed, TV didn't work and toilet was not working…read moreproperly. The carpet in my room was buckled. Bathroom was old. The whole place needs to be renovated. The owners need to decide if they want to be in the hotel busIness or not. Choose a different place to stay....this hotel is a mess​​